PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Hertz

Enterprise Rent A Car and Hertz Overview

Total reviews 2033 869
Company responses 0 1
Issues resolved 23 6

Enterprise Rent A Car and Hertz Consumer Ratings

Rank
63 out of 395 in Rentals category
100 out of 395 in Rentals category
Customer service
No votes
66 in category
Website
No votes
76 in category
Diversity of Products or Services
No votes
75 in category
Price Affordability
No votes
87 in category

Enterprise Rent A Car and Hertz Rating Details

Customer service
No votes
1.1 (326 reviews)
Reviewer's quote

...some of them dont even know their own terms of their agreements some of them will charge you new deposits for agreements and the answer I got when I called customer service was did I read my agreement?I had a great agent at first and then they saw that I was going to rent a car for a long time he stopped dealing with me which is fine I dealt with the person who is closest to my house I wont mention names but my mom has also dealt with Enterprise and some of them dont even know their own terms of their agreements some of them will charge you new deposits for...

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Your customer service line is incompetent in that tgey cant get me to the correct department nd they can't speak correctly! They can't speak English, we don't need to be stalked, and we don't want our lives and data jeopradized by foreigners. You need to base all America calls and Canadian based...

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Website
No votes
1.8 (258 reviews)
Reviewer's quote

...Wanted to argue when I was trying to show them what the requirements say on the website..

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...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Diversity of Products or Services
No votes
1.7 (256 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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...Hertz has foolish policies my recommendation is not to give them any of your money for none of their services..

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Price Affordability
No votes
1.7 (253 reviews)
Reviewer's quote

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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... turned in the car the manager told me flat out ur not getting a discount so don't bother asking with an attitude wasn't looking for discount i was happy with price. He just walked away and said call somebody and complain never again will i rent from this company again. this so called manager told me his name was joe as he was walking away and the other employee stood there laughing and would not give his name this is the hertz on belvedere across from the palm beach international airport ...

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Enterprise Rent A Car and Hertz Pros and Cons

Pros
  • Location
  • Price
  • Standard of car was good and clean
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Enterprise Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Enterprise Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Enterprise Rent A Car and Hertz Latest Reviews

Recent published reviews
No votes

New employee was there years ago. I paid for the rental and not understanding why Im on a DNR list 5 years later when...

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No votes

I attempted to write an e-mail and I got a message stating 500- Internal Server Error.
I am writing to get a 2019 summary...

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2.3

IT just seems to me they are supposed to thouroughly clean the car for corona virus anyway and they are giving me grief...

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2

I attempted to write an e-mail and I got a message stating 500- Internal Servor error.
I am wriring to get a 2019 summary...

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Enterprise Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1081 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Enterprise Rent A Car Manager (67 reviews)
  • Hertz Car Rental (486 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (27 reviews)