PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Hertz

Enterprise Rent A Car and Hertz Overview

Total reviews
1979
839
Company responses
0
1
Issues resolved
23
5

Enterprise Rent A Car and Hertz Consumer Ratings

Rank
64 out of 387 in Rentals category
99 out of 387 in Rentals category
Customer service
49 in category
75 in category
Website
61 in category
81 in category
Diversity of Products or Services
64 in category
81 in category
Price Affordability
52 in category
98 in category

Enterprise Rent A Car and Hertz Rating Details

Customer service
1.4 (663 reviews)
1.1 (310 reviews)
Reviewer's quote

I take it to Enterprise which is being watched over by National, Anthony Barnes Assistant Manager, who in my opinion is trained or knowledgeable in customer service, and therefore doesn't require a title of manager. He has no authority to make decisions, he sees every situation as black and white,...

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I have been on hold with customer service three times - twice for over 35 minutes only to be disconnected and once I couldn't wait any longer after over 30 minutes. You'd think a company that is struggling financially would be happy to have someone want to pay them $99 to join a program they...

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Website
2.1 (527 reviews)
1.9 (246 reviews)
Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

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...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Diversity of Products or Services
1.9 (518 reviews)
1.7 (243 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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...The customer services was so go at this location I thought the people working there owned that particular Hertz, this will be the only location I got to in the future!..

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Price Affordability
2.2 (514 reviews)
1.7 (240 reviews)
Reviewer's quote

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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... turned in the car the manager told me flat out ur not getting a discount so don't bother asking with an attitude wasn't looking for discount i was happy with price. He just walked away and said call somebody and complain never again will i rent from this company again. this so called manager told me his name was joe as he was walking away and the other employee stood there laughing and would not give his name this is the hertz on belvedere across from the palm beach international airport ...

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Enterprise Rent A Car and Hertz Pros and Cons

Pros
  • Location
  • Price
  • Friendly agents
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Enterprise Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Enterprise Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Enterprise Rent A Car and Hertz Latest Reviews

Recent published reviews
1

RA# 8ZH6N3
I was in an accident on April 7, 2020. My truck was totaled by Geico. Geico arranged a rental car for me throu...

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No votes

I rented a car on June 15, 2020. I was told that a $200.00 hold would be placed on my bank account and once I returned t...

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1

I was told By Ashley the manager (not sure if it was Ashley it started with an A) that I couldnt use my credit card...

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1.8

Rented a midsize for 1 week with accrued points for drive to Florida. Paid with credit card. Reservation document says...

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Enterprise Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1069 reviews)
  • Enterprise Rent A Car Customer Care (148 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Hertz Car Rental (478 reviews)
  • Hertz Customer Care (45 reviews)
  • Hertz Car Rental Booking (31 reviews)