PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Hertz

Enterprise Rent A Car and Hertz Overview

Total reviews
1902
802
Company responses
0
1
Issues resolved
23
4

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1902 reviews. It is 1100 reviews more than Hertz received since Nov 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Enterprise Rent A Car customer support team and Hertz customer service.

Enterprise Rent A Car and Hertz Consumer Ratings

Rank
54 out of 892 in Rentals category
85 out of 892 in Rentals category
Customer service
41 in category
63 in category
Website
51 in category
69 in category
Diversity of Products or Services
57 in category
70 in category

According to consumer ratings and reviews, Enterprise Rent A Car ranks 31 points higher in the Rentals category than Hertz. People gave Enterprise Rent A Car 1.4 stars for Customer service criterion in Rentals category and it is 132 points higher than the worst rated brand in this category. At the same time, Hertz was rated 1.1 stars for Customer service criterion in this category and it is 110 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Enterprise Rent A Car has a higher rating than Hertz. Regarding Diversity of Products or Services criterion, consumers gave Enterprise Rent A Car 1.9 stars and it is 67% greater than other in category. Hertz however was rated 1.7 stars and it is 60% greater than other in category.

Enterprise Rent A Car and Hertz Rating Details

Customer service
1.4 (629 reviews)
1.1 (294 reviews)
Reviewer's quote

...All in all, the two-day rental cost me almost double what it should have simply because Enterprise had such poor customer service. I will be very reluctant to use them again and will share my experience with all of my friends and colleagues..

Leslie H

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S
Website
2.1 (503 reviews)
1.8 (232 reviews)
Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

Alannis

...I pay a fix fee via website to rent a car. When I collect the car, hertz told me that the sum I paid is not the full amount, I need to pay license fee for £11. 7...

Angel l
Diversity of Products or Services
1.9 (496 reviews)
1.7 (228 reviews)
Reviewer's quote

or me this Costco-Enterprise Rental Car experience was a first in my 1000+ trips in the last 25+ years.On 11/21/2019, around 8pm, after searching through quite a few rental locations using Costco Travel's website I made a reservation to pick up a 7+ passenger large SUV on the afternoon of 11/25/19...

Alan H

I was directed to Hertz Car Rental by State Farm Insurance after a bad car accident on July 22, 2019.1.Hertz Agent told me I needed Hertz additional insurance because State Farm did not cover the rental, and “because it was hail season, I wouldn’t want to have to pay for hail damage or any damage...

Laura W

Enterprise Rent A Car and Hertz Pros and Cons

Pros
  • Location
  • Price
  • Friendly agents
  • Cleanliness of vehicle
  • Pathetic
  • Location
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Lack of customer service now horrific billing practices
  • Customer service and price

Enterprise Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

Enterprise Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

Enterprise Rent A Car and Hertz Latest Reviews

Recent published reviews
1

I rented a vehicle from the Tappahannock Enterprise Rent A Car in October of this year, returned vehicle and was told...

Read all 1902 reviews
1

Hertz in Katy (Houston) posted this vehicle below as available for purchase with an option to purchase online which I di...

Read all 802 reviews

Enterprise Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1043 reviews)
  • Enterprise Rent A Car Customer Care (146 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)
  • Hertz Car Rental (464 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)