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  • 19 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1773 TOTAL REVIEWS
Rank
46 out of 641
in Rentals category
Rating Details
Customer service
Website
Diversity of Products or Services
Price Affordability
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    75%
  • AVG CALL DURATION
    01:07
  • ISSUES RESOLVED
    0%
Top Products and Services
1.8
976 reviews
2.3
106 reviews
2.1
54 reviews

Hertz

1.5
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 727 TOTAL REVIEWS
Rank
69 out of 641
in Rentals category
Rating Details
Customer service
Website
Diversity of Products or Services
Price Affordability
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
401 reviews
1.5
40 reviews
1.4
28 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Enterprise Rent A Car vs Hertz?

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Anonymous
#1361086

Enterprise rent a car located on W. Broadway in Oneonta NY is the worst experience I've ever had.

First of all it's located in a very bad area, secondly I booked my reservations online a week in advance, 5 minutes before I was to pick up my minivan they called to say they didn't have the vehicle. I called corporate and never received a call back. When I come the following day, the car was dirty, they only gave me a 55 dollar discount!!!!! For ruining my vacation trip!!!!

They offered me an upgrade to a very large SUV, I had to remind them that my husband is a paraplegic and that it would be too high! Never again at that location.

And another woman was disappointed when picking up her vehicle. They should close this location, it's giving the franchise a bad reputation.

Anonymous
#1333564

At least at Hertz, the client is more important than the staff.

If you want to do Enterprise a favor and their staff go there, but if you want to rent a car and be treated like a valued client go Hertz.

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