PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Hertz

Enterprise Rent A Car and Hertz Overview

Total reviews
1907
806
Company responses
0
1
Issues resolved
23
5

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1907 reviews. It is 1101 reviews more than Hertz received since Nov 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Enterprise Rent A Car customer support team and Hertz customer service.

Enterprise Rent A Car and Hertz Consumer Ratings

Rank
56 out of 726 in Rentals category
93 out of 726 in Rentals category
Customer service
48 in category
71 in category
Website
56 in category
73 in category
Diversity of Products or Services
59 in category
76 in category

According to consumer ratings and reviews, Enterprise Rent A Car ranks 37 points higher in the Rentals category than Hertz. People gave Enterprise Rent A Car 1.4 stars for Customer service criterion in Rentals category and it is 144 points higher than the worst rated brand in this category. At the same time, Hertz was rated 1.1 stars for Customer service criterion in this category and it is 121 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Enterprise Rent A Car has a higher rating than Hertz. Regarding Diversity of Products or Services criterion, consumers gave Enterprise Rent A Car 1.9 stars and it is 69% greater than other in category. Hertz however was rated 1.7 stars and it is 60% greater than other in category.

Enterprise Rent A Car and Hertz Rating Details

Customer service
1.4 (633 reviews)
1.1 (296 reviews)
Reviewer's quote

...All in all, the two-day rental cost me almost double what it should have simply because Enterprise had such poor customer service. I will be very reluctant to use them again and will share my experience with all of my friends and colleagues..

Leslie H

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S
Website
2.1 (505 reviews)
1.8 (232 reviews)
Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

Alannis

...I pay a fix fee via website to rent a car. When I collect the car, hertz told me that the sum I paid is not the full amount, I need to pay license fee for £11. 7...

Angel l
Diversity of Products or Services
1.9 (498 reviews)
1.7 (229 reviews)
Reviewer's quote

...I used my wallet to pay for services and arrived home going straight into my apartment with no stops in between. approximately 100 feet from van drop off to my door. went inside and discovered my loss later that evening...

PissedConsumer1006905

Low and behold Hertz crammed a $201 dollar charge onto my credit card for services which I declined at the counter. I rented a car and declined rental car insurance coverage because I carry supplemental insurance from insurance from a third party provider. My rental car coverage costs $13 for each...

Abbagail

Enterprise Rent A Car and Hertz Pros and Cons

Pros
  • Location
  • Price
  • Friendly agents
  • Cleanliness of vehicle
  • Pathetic
  • Location
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Lack of customer service now horrific billing practices
  • Overcharging customer

Enterprise Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

Enterprise Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

Enterprise Rent A Car and Hertz Latest Reviews

Recent published reviews
1

Although we have a claim through our insurance carrier, Enterprise bullies people into "holding" a deposit and then...

Read all 1907 reviews
1

On December 21st 2019, HERTZ UK took it upon themselves to alter my booking onto my Gold card unbeknown to me. My...

Read all 806 reviews

Enterprise Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1045 reviews)
  • Enterprise Rent A Car Customer Care (147 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)
  • Hertz Car Rental (468 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)