Enterprise Rent A Car vs Hertz
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Enterprise Rent A Car and Hertz Overview
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Total reviews |
2033
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869
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Company responses |
0 |
1 |
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Issues resolved |
23 |
6 |
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Enterprise Rent A Car and Hertz Consumer Ratings
Rank
63
out of 395 in Rentals category
100
out of 395 in Rentals category
Customer service
No votes
66
in category
Website
No votes
76
in category
Diversity of Products or Services
No votes
75
in category
Price Affordability
No votes
87
in category
Enterprise Rent A Car and Hertz Rating Details
Customer service
No votes
Reviewer's quote
...some of them dont even know their own terms of their agreements some of them will charge you new deposits for agreements and the answer I got when I called customer service was did I read my agreement?I had a great agent at first and then they saw that I was going to rent a car for a long time he stopped dealing with me which is fine I dealt with the person who is closest to my house I wont mention names but my mom has also dealt with Enterprise and some of them dont even know their own terms of their agreements some of them will charge you new deposits for...
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Your customer service line is incompetent in that tgey cant get me to the correct department nd they can't speak correctly! They can't speak English, we don't need to be stalked, and we don't want our lives and data jeopradized by foreigners. You need to base all America calls and Canadian based...
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Reviewer's quote
...Wanted to argue when I was trying to show them what the requirements say on the website..
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...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..
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Diversity of Products or Services
No votes
Reviewer's quote
...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..
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...Hertz has foolish policies my recommendation is not to give them any of your money for none of their services..
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Price Affordability
No votes
Reviewer's quote
He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...
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... turned in the car the manager told me flat out ur not getting a discount so don't bother asking with an attitude wasn't looking for discount i was happy with price. He just walked away and said call somebody and complain never again will i rent from this company again. this so called manager told me his name was joe as he was walking away and the other employee stood there laughing and would not give his name this is the hertz on belvedere across from the palm beach international airport ...
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Enterprise Rent A Car and Hertz Pros and Cons
Pros
- Location
- Price
- Standard of car was good and clean
- Location
- Cleanliness of vehicle
- Pathetic
Cons
- Customer service
- Service
- Not helpful staff
- Customer service
- Lack of customer service now horrific billing practices
- Rude and not caring staff working the booth
Enterprise Rent A Car and Hertz Most Positive Reviews
Top rated reviews
I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...
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I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...
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I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...
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I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...
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Enterprise Rent A Car and Hertz Most Critical Reviews
Lowest rated reviews
I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...
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Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...
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Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014
Seemed to be fine at the time. Drove...
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We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...
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Enterprise Rent A Car and Hertz Latest Reviews
Recent published reviews
No votes
New employee was there years ago. I paid for the rental and not understanding why Im on a DNR list 5 years later when...
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No votes
I attempted to write an e-mail and I got a message stating 500- Internal Server Error.
I am writing to get a 2019 summary...
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IT just seems to me they are supposed to thouroughly clean the car for corona virus anyway and they are giving me grief...
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I attempted to write an e-mail and I got a message stating 500- Internal Servor error.
I am wriring to get a 2019 summary...
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Enterprise Rent A Car and Hertz Products and Services
Most reviewed product and services
-
Enterprise Rent A Car Car Rental
(1081 reviews)
-
Enterprise Rent A Car Car Rental Booking
(81 reviews)
-
Enterprise Rent A Car Manager
(67 reviews)
-
Hertz Car Rental
(486 reviews)
-
Hertz Car Rental Booking
(31 reviews)
-
Hertz Manager
(27 reviews)
Enterprise Rent A Car vs …
How would you compare Enterprise Rent A Car vs Hertz?
Enterprise rent a car located on W. Broadway in Oneonta NY is the worst experience I've ever had.
First of all it's located in a very bad area, secondly I booked my reservations online a week in advance, 5 minutes before I was to pick up my minivan they called to say they didn't have the vehicle. I called corporate and never received a call back. When I come the following day, the car was dirty, they only gave me a 55 dollar discount!!!!! For ruining my vacation trip!!!!
They offered me an upgrade to a very large SUV, I had to remind them that my husband is a paraplegic and that it would be too high! Never again at that location.
And another woman was disappointed when picking up her vehicle. They should close this location, it's giving the franchise a bad reputation.
At least at Hertz, the client is more important than the staff.
If you want to do Enterprise a favor and their staff go there, but if you want to rent a car and be treated like a valued client go Hertz.