PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Hertz

Enterprise Rent A Car and Hertz Overview

Total reviews 2085 885
Company responses 0 1
Issues resolved 23 6

Enterprise Rent A Car and Hertz Consumer Ratings

Rank
63 out of 362 in Rentals category
104 out of 362 in Rentals category
Customer service
48 in category
79 in category
Website
60 in category
88 in category
Diversity of Products or Services
66 in category
89 in category
Price Affordability
55 in category
103 in category

Enterprise Rent A Car and Hertz Rating Details

Customer service
1.4 (718 reviews)
1.1 (331 reviews)
Reviewer's quote

...I called customer service and they said there is absolutely nothing they can do. They don't have access. I told them this was ridiculous not only did they remove my points but charged me a higher rate...

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...I called Customer Service and after being hung up on, calling again and waiting and waiting I finally talked to a supervisor. She said that the Hertz office I was trying to rent from was not owned by the corporation and that the word of the manager was final. She actually told me this 12 times...

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Website
2.2 (567 reviews)
1.8 (264 reviews)
Reviewer's quote

...I check the website about extra drivers. It does not say you need to have a major credit card to add an extra driver. Well corporate makes change, but doesn't make changes right away...

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...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Diversity of Products or Services
1.9 (559 reviews)
1.7 (260 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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...Hertz has foolish policies my recommendation is not to give them any of your money for none of their services..

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Price Affordability
2.2 (554 reviews)
1.7 (258 reviews)
Reviewer's quote

33 differance for? I asked her again what the difference in the price for 7 days was 7 Days comes 163 82 and I was being charged 185. 85 so I asked her what the difference in what was and she couldn't tell me. I suggested is it taxes? she said yeah and then I said well why are you adding on tax...

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... turned in the car the manager told me flat out ur not getting a discount so don't bother asking with an attitude wasn't looking for discount i was happy with price. He just walked away and said call somebody and complain never again will i rent from this company again. this so called manager told me his name was joe as he was walking away and the other employee stood there laughing and would not give his name this is the hertz on belvedere across from the palm beach international airport ...

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Enterprise Rent A Car and Hertz Pros and Cons

Pros
  • Location
  • Price
  • Standard of car was good and clean
  • Location
  • Pathetic
  • Cleanliness of vehicle
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Lack of customer service now horrific billing practices
  • Overcharged

Enterprise Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Enterprise Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Enterprise Rent A Car and Hertz Latest Reviews

Recent published reviews
1

I was surprise to see that Enterprise Rent-A- Car at 4205 Jonesboro Rd. Union City, GA. 30291 charge me fifty-eight...

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No votes

I rented a car at hertz Chicago ohare airport dec 29 2020 Gregory Peck reservation number J6230****E 3 they charged me...

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2.8

On Saturday, 1/16/2, I wanted to add a second driver. The manger to me that you have to have a major credit card in...

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No votes

I called to resolve the issue on the date of incident and due to holiday (12/30/2020) was told to send an email I sent...

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Enterprise Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1101 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Enterprise Rent A Car Manager (68 reviews)
  • Hertz Car Rental (491 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (28 reviews)