PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz Claim Management and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz Claim Management
Enterprise Rent A Car

Hertz Claim Management and Enterprise Rent A Car Overview

Total reviews
84
2001
Company responses
0
0
Issues resolved
0
23

Hertz Claim Management and Enterprise Rent A Car Consumer Ratings

Rank
180 out of 1282 in Professional Services category
65 out of 388 in Rentals category
Customer service
116 in category
49 in category
Product or Service Quality
122 in category
46 in category
Website
166 in category
60 in category
Billing Practices
78 in category
36 in category

Hertz Claim Management and Enterprise Rent A Car Rating Details

Customer service
1.4 (34 reviews)
1.4 (675 reviews)
Reviewer's quote

...VERY VERY POOR CUSTOMER SERVICE ETIQUETTE !..

Read full review

The customer service I experience was not satisfactory..

Read full review
Product or Service Quality
1.1 (26 reviews)
1.7 (513 reviews)
Reviewer's quote

Worst person ever poor customer service and wants you to not get anything and go away almost 3 months doesn’t want to pay all my bills these people are horrible and I’m going to the insurance board on him he is very rude and should not deal with the public..

Read full review

...Worse service everstaStay..

Read full review
Website
1.3 (26 reviews)
2.1 (536 reviews)
Reviewer's quote

on dec 26 the car that i rented , got smash on the rear windowi already sent a mail to Hert claim management office in new jerseybut until now i got no respondthe addres is PARK RIDGE NEW JERSEY07656

Read full review

...Wanted to argue when I was trying to show them what the requirements say on the website..

Read full review
Billing Practices
1.2 (23 reviews)
1.6 (458 reviews)
Reviewer's quote

...are charging out of the blue extra 484eur, in addition to the contract of 300eur which I was already going to ask refund!! It is an absurd! Just called the Billing department, back home in the US, their answer was: it is a privately owned location (franchise!) and only them can solve this problem. A tiny store, with...

Read full review

...On June 14, 2020, I requested through email a detailed billing statement with dates and charges. On June 16, 2020 I received 2 generic statements from Enterprise. One stating that Geico paid for rental from April 8, 2020 until May 8, 2020 for a total of $1,492...

Read full review

Hertz Claim Management and Enterprise Rent A Car Pros and Cons

Pros
  • Returns were easy
  • On site staff at bangor airport were helpful and professional
  • No one available to check car in
  • Location
  • Price
  • Friendly agents
Cons
  • Inability to expedite accident claims quickly
  • Hertz and esis did not respond properly to my accident claim
  • Uselness and rudeness of the claims management personal
  • Customer service
  • Service
  • Not helpful staff

Hertz Claim Management and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

My son was hit by a someone in Jackson MS. The other driver was in a Hertz rental vehicle. They were at fault. They...

Read full review
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

Read full review
4.3

First let me say the manager at the time at the Grass Valley Ca. location was always very helpful and had great...

Read full review
5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

Read full review

Hertz Claim Management and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

Here I am complaining and claiming my Annoying experience in Hertz Detroit Metro airport office during my USA trip

My...

Read full review
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

Read full review
1

Same bull. Today. Someone hit a parked car I rented. I got their info and insurance have it to hertz. Got this...

Read full review
1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

Read full review

Hertz Claim Management and Enterprise Rent A Car Latest Reviews

Recent published reviews
1

The worst claims dept I have ever dealt with!

Read full review
No votes

I need roadside assistance NOW I have been on hold for over an hour now. What the *** is going

Read full review
2.8

on dec 26 the car that i rented , got smash on the rear window
i already sent a mail to Hert claim management office in n...

Read full review
1

The customer service I experience was not satisfactory

Read full review

Hertz Claim Management and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Hertz Claim Management Auto Claim (31 reviews)
  • Hertz Claim Management Customer Care (8 reviews)
  • Hertz Claim Management Claim (5 reviews)
  • Enterprise Rent A Car Car Rental (1071 reviews)
  • Enterprise Rent A Car Customer Care (151 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)