PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Hertz Claim Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Hertz Claim Management

Enterprise Rent A Car and Hertz Claim Management Overview

Total reviews 2056 86
Company responses 0 0
Issues resolved 23 0

Enterprise Rent A Car and Hertz Claim Management Consumer Ratings

Rank
62 out of 396 in Rentals category
177 out of 1287 in Professional Services category
Customer service
49 in category
119 in category
Website
60 in category
163 in category
Diversity of Products or Services
65 in category
126 in category
Product or Service Quality
46 in category
120 in category

Enterprise Rent A Car and Hertz Claim Management Rating Details

Customer service
1.4 (705 reviews)
1.3 (37 reviews)
Reviewer's quote

...I called customer service and they said there is absolutely nothing they can do. They don't have access. I told them this was ridiculous not only did they remove my points but charged me a higher rate...

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...VERY VERY POOR CUSTOMER SERVICE ETIQUETTE !..

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Website
2.1 (559 reviews)
1.3 (27 reviews)
Reviewer's quote

...Wanted to argue when I was trying to show them what the requirements say on the website..

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My Card Benefits Company requires a copy of "Estimate of Repair" for damage to rental vehicle sustained by a Hit and Run Driver in Nags Head, NC on October 13, 2020. Could you please forward to me?After receipt of Collection Letter from Viking Billing Service for Loss Damage Waiver Amount I paid...

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Diversity of Products or Services
1.9 (548 reviews)
1.3 (24 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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Was promised refund would be issued after 7 calls nothing refunded over 30 days:angry:

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Product or Service Quality
1.7 (535 reviews)
1.1 (29 reviews)
Reviewer's quote

Incompetent customer service people who can't solve the problem when it arises. I have a DNR that I need to be fixed that I have to wait 3 to 5 business days to fix..

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Worst person ever poor customer service and wants you to not get anything and go away almost 3 months doesn’t want to pay all my bills these people are horrible and I’m going to the insurance board on him he is very rude and should not deal with the public..

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Enterprise Rent A Car and Hertz Claim Management Pros and Cons

Pros
  • Location
  • Price
  • Standard of car was good and clean
  • Returns were easy
  • On site staff at bangor airport were helpful and professional
  • No one available to check car in
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Inability to expedite accident claims quickly
  • Hertz and esis did not respond properly to my accident claim
  • Uselness and rudeness of the claims management personal

Enterprise Rent A Car and Hertz Claim Management Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

My son was hit by a someone in Jackson MS. The other driver was in a Hertz rental vehicle. They were at fault. They...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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4.3

First let me say the manager at the time at the Grass Valley Ca. location was always very helpful and had great...

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Enterprise Rent A Car and Hertz Claim Management Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Here I am complaining and claiming my Annoying experience in Hertz Detroit Metro airport office during my USA trip

My...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

Same bull. Today. Someone hit a parked car I rented. I got their info and insurance have it to hertz. Got this...

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Enterprise Rent A Car and Hertz Claim Management Latest Reviews

Recent published reviews
2.3

Rented A auto from Enterprise in Brooklyn N.Y. on 11/07/2020. upon return of auto I was informed of 'damage' which I...

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1

My Card Benefits Company requires a copy of "Estimate of Repair" for damage to rental vehicle sustained by a Hit and Run...

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5

Ashley Gannon at you Ashland ky location. She is a pleasure to work with. Always helpful and eager to make a customer...

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1

Was promised refund would be issued after 7 calls nothing refunded over 30 daysAngry

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Enterprise Rent A Car and Hertz Claim Management Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1093 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Enterprise Rent A Car Manager (68 reviews)
  • Hertz Claim Management Auto Claim (31 reviews)
  • Hertz Claim Management Claim (5 reviews)