PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Hertz Claim Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Hertz Claim Management

Enterprise Rent A Car and Hertz Claim Management Overview

Total reviews
1903
80
Company responses
0
0
Issues resolved
23
0

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1903 reviews. It is 1823 reviews more than Hertz Claim Management received since Aug 15, 2008.

Enterprise Rent A Car and Hertz Claim Management Consumer Ratings

Rank
54 out of 892 in Rentals category
188 out of 2199 in Professional Services category
Customer service
41 in category
121 in category
Website
51 in category
166 in category
Diversity of Products or Services
57 in category
124 in category

Enterprise Rent A Car and Hertz Claim Management Rating Details

Customer service
1.4 (630 reviews)
1.2 (30 reviews)
Reviewer's quote

... had the pleasure of navigating through Enterprise’s “damaged vehicle process” almost seamlessly thanks to three very helpful, patient and understanding service managers:,Julian Clarke, Kevin Freeman and Duane Pikes. These three men were professional, courteous and swift in handling my needs. I truly appreciate that even near closing time, they ALL went above and beyond to insure I was well taken care of...

PissedConsumer1729835

...VERY VERY POOR CUSTOMER SERVICE ETIQUETTE !..

Jameelah J
Website
2.1 (503 reviews)
1.3 (24 reviews)
Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

Alannis

Was involved in an accident , noty fault but charged my Lyft account 1500 in storage fees, and I inform them with two day period where the car was located.

Amiel
Diversity of Products or Services
1.9 (496 reviews)
1.3 (20 reviews)
Reviewer's quote

or me this Costco-Enterprise Rental Car experience was a first in my 1000+ trips in the last 25+ years.On 11/21/2019, around 8pm, after searching through quite a few rental locations using Costco Travel's website I made a reservation to pick up a 7+ passenger large SUV on the afternoon of 11/25/19...

Alan H

I rented a car on 5/24/18 from the Sanford Airport, After the person whom reserved the car ended up being on a do not rent to listMe rental record is 585426951Then rep offered to give me the reservation, Standing face to face with him, He knew I was NOT the one who made the reservation, The person...

Kara

Enterprise Rent A Car and Hertz Claim Management Pros and Cons

Pros
  • Location
  • Price
  • Friendly agents
  • Returns were easy
  • No one available to check car in
  • Car clean and workey propertly
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Inability to expedite accident claims quickly
  • Hertz and esis did not respond properly to my accident claim
  • Uselness and rudeness of the claims management personal

Enterprise Rent A Car and Hertz Claim Management Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

5

My son was hit by a someone in Jackson MS. The other driver was in a Hertz rental vehicle. They were at fault. They...

Enterprise Rent A Car and Hertz Claim Management Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

1

Here I am complaining and claiming my Annoying experience in Hertz Detroit Metro airport office during my USA trip

My...

Enterprise Rent A Car and Hertz Claim Management Latest Reviews

Recent published reviews
5

After the horrible discovery of a smashed window and my personal belongings stolen from the Enterprise vehicle I had ren...

Read all 1903 reviews
1

Was involved in an accident , noty fault but charged my Lyft account 1500 in storage fees, and I inform them with two...

Read all 80 reviews

Enterprise Rent A Car and Hertz Claim Management Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1043 reviews)
  • Enterprise Rent A Car Customer Care (146 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)
  • Hertz Claim Management Auto Claim (31 reviews)
  • Hertz Claim Management Customer Care (7 reviews)
  • Hertz Claim Management Claim (3 reviews)