PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Hertz Claim Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Hertz Claim Management

Enterprise Rent A Car and Hertz Claim Management Overview

Total reviews
1942
84
Company responses
0
0
Issues resolved
23
0

Enterprise Rent A Car and Hertz Claim Management Consumer Ratings

Rank
64 out of 385 in Rentals category
181 out of 1317 in Professional Services category
Customer service
50 in category
118 in category
Website
60 in category
169 in category
Diversity of Products or Services
64 in category
129 in category
Discounts and Special Offers
36 in category
81 in category

Enterprise Rent A Car and Hertz Claim Management Rating Details

Customer service
1.4 (650 reviews)
1.4 (34 reviews)
Reviewer's quote

I take it to Enterprise which is being watched over by National, Anthony Barnes Assistant Manager, who in my opinion is trained or knowledgeable in customer service, and therefore doesn't require a title of manager. He has no authority to make decisions, he sees every situation as black and white,...

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...VERY VERY POOR CUSTOMER SERVICE ETIQUETTE !..

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Website
2.1 (517 reviews)
1.3 (26 reviews)
Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

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on dec 26 the car that i rented , got smash on the rear windowi already sent a mail to Hert claim management office in new jerseybut until now i got no respondthe addres is PARK RIDGE NEW JERSEY07656

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Diversity of Products or Services
1.9 (508 reviews)
1.3 (22 reviews)
Reviewer's quote

...I used my wallet to pay for services and arrived home going straight into my apartment with no stops in between. approximately 100 feet from van drop off to my door. went inside and discovered my loss later that evening...

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I don't know who I complain to. I have been lied to, scammed and down right ripped off by the hertz location that is in Abilene, Texas At the Abilene Airport. O.k, so here it is short form. I had a accident. No biggie it happens. Talked to my insurance agency, State-farm and oh they are so nice. It...

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Discounts and Special Offers
1.8 (496 reviews)
1.4 (19 reviews)
Reviewer's quote

...did not!!! This was the 2nd bad experience with this location they are terrible!!! Horrible customer service!!!!! I needed this rental to take one of my 2 special children to Texas children's hospital in Katy for treatment and now i will have to cancel my appt. As well as my hotel reservations!!!! I am so livid at the way i was treated i will never...

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First let me say the manager at the time at the Grass Valley Ca. location was always very helpful and had great customer service . Although after my rental being stolen Hertz corp. had discharged the manager for some other reasons so . I wasn't able to deal with him on this matter . I believe if I...

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Enterprise Rent A Car and Hertz Claim Management Pros and Cons

Pros
  • Location
  • Price
  • Friendly agents
  • Returns were easy
  • On site staff at bangor airport were helpful and professional
  • No one available to check car in
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Inability to expedite accident claims quickly
  • Hertz and esis did not respond properly to my accident claim
  • Uselness and rudeness of the claims management personal

Enterprise Rent A Car and Hertz Claim Management Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

My son was hit by a someone in Jackson MS. The other driver was in a Hertz rental vehicle. They were at fault. They...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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4.3

First let me say the manager at the time at the Grass Valley Ca. location was always very helpful and had great...

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Enterprise Rent A Car and Hertz Claim Management Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Here I am complaining and claiming my Annoying experience in Hertz Detroit Metro airport office during my USA trip

My...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

Same bull. Today. Someone hit a parked car I rented. I got their info and insurance have it to hertz. Got this...

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Enterprise Rent A Car and Hertz Claim Management Latest Reviews

Recent published reviews
No votes

The branch I rented the car from on Bert Kouns in Shreveport will NOT EVER answer their phones or the emails from 1-800...

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1

The worst claims dept I have ever dealt with!

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2.6

Husband in hospital for 5 weeks with multiple injuries. I have spent several days coordinating primary care doctors,...

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2.8

on dec 26 the car that i rented , got smash on the rear window
i already sent a mail to Hert claim management office in n...

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Enterprise Rent A Car and Hertz Claim Management Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1056 reviews)
  • Enterprise Rent A Car Customer Care (148 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Hertz Claim Management Auto Claim (31 reviews)
  • Hertz Claim Management Customer Care (8 reviews)
  • Hertz Claim Management Claim (5 reviews)