PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Europcar and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Europcar
Enterprise Rent A Car

Europcar and Enterprise Rent A Car Overview

Total reviews
405
2006
Company responses
0
0
Issues resolved
2
23

Europcar and Enterprise Rent A Car Consumer Ratings

Rank
97 out of 389 in Rentals category
64 out of 389 in Rentals category
Customer service
80 in category
50 in category
Product or Service Quality
77 in category
47 in category
Price Affordability
101 in category
52 in category
Website
86 in category
60 in category

Europcar and Enterprise Rent A Car Rating Details

Customer service
1.1 (101 reviews)
1.4 (679 reviews)
Reviewer's quote

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

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The customer service I experience was not satisfactory..

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Product or Service Quality
1.3 (92 reviews)
1.7 (516 reviews)
Reviewer's quote

...,the only option left to us was to phone emergency service, ie police Who helped by calling the number we gave them ,who then decided they would call the RAC. Who advised another 3/4 hours but we were down as priority. DIsgraceful...

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...All the service lights were on. So I called the office manager back to let her know it said change the oil. She stated that the oil had been changed and they did not reset it...

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Price Affordability
1.6 (78 reviews)
2.2 (524 reviews)
Reviewer's quote

Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

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He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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Website
1.8 (76 reviews)
2.1 (539 reviews)
Reviewer's quote

I find it highly suspicious that they have mostly great reviews on their own website (with claims of unbiased reviews), yet every other website gives them abysmal ratings. I can't even review on their website as they "randomly" select customers to write reviews. So I'll just write my negative...

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...Wanted to argue when I was trying to show them what the requirements say on the website..

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Europcar and Enterprise Rent A Car Pros and Cons

Pros
  • Car
  • Price
  • Car is ok
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging
  • Customer service
  • Service
  • Not helpful staff

Europcar and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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4

Rented vehicle for a month on-line thought their agent, Olivaris Interrent. On pick up in Lisbon, informed that I had to...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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Europcar and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Worst service ever.

Arrival
On August 15 we arrived on Bali airport only to find no one was there waiting for us. All t...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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Europcar and Enterprise Rent A Car Latest Reviews

Recent published reviews
No votes

Vehcile DN19 BTE this car is a courtesy car on behalf of motabitity. I have been authourised to park on the courtyard at...

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1.6

Make the reservations ahead of time always told a day of vehicle has not been returned

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No votes

Money taken out of my account.
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My name is Kene...

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1

I was told to come and pick up a car, it was ready. When I got there 15 minutes later I was told that it would be an hou...

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Europcar and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Europcar Car Rental (229 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)
  • Enterprise Rent A Car Car Rental (1074 reviews)
  • Enterprise Rent A Car Customer Care (151 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)