PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Europcar and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Europcar
Enterprise Rent A Car

Europcar and Enterprise Rent A Car Overview

Total reviews 408 2033
Company responses 0 0
Issues resolved 2 23

Europcar and Enterprise Rent A Car Consumer Ratings

Rank
98 out of 395 in Rentals category
63 out of 395 in Rentals category
Customer service
74 in category
No votes
Product or Service Quality
70 in category
No votes
Price Affordability
92 in category
No votes
Website
77 in category
No votes

Europcar and Enterprise Rent A Car Rating Details

Customer service
1.1 (103 reviews)
No votes
Reviewer's quote

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

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...some of them dont even know their own terms of their agreements some of them will charge you new deposits for agreements and the answer I got when I called customer service was did I read my agreement?I had a great agent at first and then they saw that I was going to rent a car for a long time he stopped dealing with me which is fine I dealt with the person who is closest to my house I wont mention names but my mom has also dealt with Enterprise and some of them dont even know their own terms of their agreements some of them will charge you new deposits for...

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Product or Service Quality
1.3 (94 reviews)
No votes
Reviewer's quote

...Will not deal with Europcar again the future nor recommend their service to others..

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I cannot reach the Franklin office ever, no matter how I tried so on 9/5/20 I called customer service after being on hold for at least 15 minutes and spoke to Derek to file a complaint and he hangs up on me before transferring me to the Sarasota office instead of Franklin. By now I'm getting...

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Price Affordability
1.6 (80 reviews)
No votes
Reviewer's quote

Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

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He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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Website
1.8 (78 reviews)
No votes
Reviewer's quote

I find it highly suspicious that they have mostly great reviews on their own website (with claims of unbiased reviews), yet every other website gives them abysmal ratings. I can't even review on their website as they "randomly" select customers to write reviews. So I'll just write my negative...

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...Wanted to argue when I was trying to show them what the requirements say on the website..

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Europcar and Enterprise Rent A Car Pros and Cons

Pros
  • Car
  • Price
  • Car is ok
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging
  • Customer service
  • Service
  • Not helpful staff

Europcar and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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4

Rented vehicle for a month on-line thought their agent, Olivaris Interrent. On pick up in Lisbon, informed that I had to...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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Europcar and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Compa...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Worst service ever.

Arrival
On August 15 we arrived on Bali airport only to find no one was there waiting for us. All t...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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Europcar and Enterprise Rent A Car Latest Reviews

Recent published reviews
No votes

We booked a car through the Easy Jet website and clicked on Europ Car, who often state how reliable they are. Upon arriv...

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No votes

New employee was there years ago. I paid for the rental and not understanding why Im on a DNR list 5 years later when...

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1.9

Although stating that I had already taken out additional insurance at the Europcar desk Edinburgh when I picked up my...

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2.3

IT just seems to me they are supposed to thouroughly clean the car for corona virus anyway and they are giving me grief...

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Europcar and Enterprise Rent A Car Products and Services

Most reviewed product and services
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  • Enterprise Rent A Car Manager (67 reviews)