PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Europcar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Europcar

Enterprise Rent A Car and Europcar Overview

Total reviews 2022 406
Company responses 0 0
Issues resolved 23 2

Enterprise Rent A Car and Europcar Consumer Ratings

Rank
62 out of 394 in Rentals category
98 out of 394 in Rentals category
Customer service
48 in category
83 in category
Website
60 in category
86 in category
Diversity of Products or Services
63 in category
83 in category
Price Affordability
53 in category
104 in category

Enterprise Rent A Car and Europcar Rating Details

Customer service
1.4 (684 reviews)
1.1 (102 reviews)
Reviewer's quote

No complaint excellent customer service on my call!!..

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...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

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Website
2.1 (543 reviews)
1.8 (77 reviews)
Reviewer's quote

...Wanted to argue when I was trying to show them what the requirements say on the website..

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I find it highly suspicious that they have mostly great reviews on their own website (with claims of unbiased reviews), yet every other website gives them abysmal ratings. I can't even review on their website as they "randomly" select customers to write reviews. So I'll just write my negative...

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Diversity of Products or Services
1.9 (532 reviews)
1.7 (75 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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When I arrived at the Calgary airport, I went immediately to the car rental services desk and was told to go down one floor to the pillars across from gate 1 and there would be a shuttle phone. I didn't locate the phone so I phoned 403-299-1201 from my cell phone 4 times as I was receiving a...

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Price Affordability
2.2 (527 reviews)
1.6 (79 reviews)
Reviewer's quote

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

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Enterprise Rent A Car and Europcar Pros and Cons

Pros
  • Location
  • Price
  • Standard of car was good and clean
  • Car
  • Price
  • Car is ok
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging

Enterprise Rent A Car and Europcar Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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4

Rented vehicle for a month on-line thought their agent, Olivaris Interrent. On pick up in Lisbon, informed that I had to...

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Enterprise Rent A Car and Europcar Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

Worst service ever.

Arrival
On August 15 we arrived on Bali airport only to find no one was there waiting for us. All t...

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Enterprise Rent A Car and Europcar Latest Reviews

Recent published reviews
5

No complaint excellent customer service on my call!!

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2

Europcar took TWO YEARS to notify me of a missed payment when returning a vehicle to one of their rental depots in...

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1

A very disrespectful and rude employee
I was ignore completely

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No votes

Vehcile DN19 BTE this car is a courtesy car on behalf of motabitity. I have been authourised to park on the courtyard at...

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Enterprise Rent A Car and Europcar Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1079 reviews)
  • Enterprise Rent A Car Customer Care (152 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Europcar Car Rental (229 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)