PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zipcar and Enterprise Carshare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zipcar
Enterprise Carshare

Zipcar and Enterprise Carshare Overview

Total reviews
53
8
Company responses
0
0
Issues resolved
0
0

Zipcar was first mentioned on PissedConsumer on Dec 21, 2011 and since then this brand received 53 reviews. It is 45 reviews more than Enterprise Carshare received since Oct 14, 2014.

Zipcar and Enterprise Carshare Consumer Ratings

Rank
36 out of 892 in Rentals category
45 out of 892 in Rentals category
Customer service
39 in category
50 in category
Website
42 in category
46 in category
Product or Service Quality
38 in category
55 in category

According to consumer ratings and reviews, Zipcar ranks 9 points higher in the Rentals category than Enterprise Carshare. People gave Zipcar 1.4 stars for Customer service criterion in Rentals category and it is 134 points higher than the worst rated brand in this category. At the same time, Enterprise Carshare was rated 1.3 stars for Customer service criterion in this category and it is 123 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Zipcar has a higher rating than Enterprise Carshare. Regarding Product or Service Quality criterion, consumers gave Zipcar 1.8 stars and it is 78% greater than other in category. Enterprise Carshare however was rated 1.5 stars and it is 68% greater than other in category.

Zipcar and Enterprise Carshare Rating Details

Customer service
1.4 (27 reviews)
1.3 (4 reviews)
Reviewer's quote

...It’s been a three days since I am trying to contact customer service no one is picking up..

Leitha

...Incompetent, no customer service just bad. Would never rent from them again. ..

PissedConsumer874755
Website
2.4 (26 reviews)
2.3 (3 reviews)
Reviewer's quote

...I tried to report it using their website, but no go. There is no option to report defects with the car. The only option is to call CS...

pissed u

I live in WILLIAMSBURG for years ,I dont appreciate the new elements moving in.Prices to enterprise carshare went up ,no cars ,cars parked in the carshare slots ,we get penalties and have to look for spots to park the carshare cars ,its disgusting.The new breed of people have no respect for one's...

PissedConsumer1303919
Product or Service Quality
1.8 (25 reviews)
1.5 (2 reviews)
Reviewer's quote

I am being charged for calling to complain. I rented a vehicle to go back to college. When there was a problem, I called to explain that I was 5 hours aways and there was a problem. I was assured that the time could be extended but someone had rented it at the exact time I had to return the...

Cheyla

No items

Zipcar and Enterprise Carshare Pros and Cons

Pros
  • Close to pubic transportation
  • Convenience
  • Roadside assistance
  • Easy to rent
  • Several locations
Cons
  • Poor customer service
  • No response to emails
  • Immature cancellation of my membership
  • Poor value of service

Zipcar and Enterprise Carshare Most Positive Reviews

Top rated reviews
4.5

I've been a member for 9 years. I use Zipcar A LOT. $$$$$ I love the convenience and I appreciate the cost. But this...

4

Last Tuesday, 7/31/18, I returned the rental with my kids school clothes in truck. I didn’t realize till a few hours...

Zipcar and Enterprise Carshare Most Critical Reviews

Lowest rated reviews
1

I thought that Zipcar service was great however over the past year the service has plummeted in my opinion and their...

1

Call from Enterprise late afternoon Christmas Eve. Taking my reserved
(weeks before) car out of service Christmas Day....

Zipcar and Enterprise Carshare Latest Reviews

Recent published reviews
3.7

Cannot log onto website. They must have been hacked or hijacked

Read all 53 reviews
1

Dear Sir,
I hold the ASU Enterprise Carshare membership , and am writing this post to share my worst experience with them...

Read all 8 reviews

Zipcar and Enterprise Carshare Products and Services

Most reviewed product and services
  • Zipcar Car Rental (18 reviews)
  • Zipcar Customer Care (7 reviews)
  • Zipcar Account (4 reviews)
  • Enterprise Carshare Car Sharing (3 reviews)