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Entergy

Utility
  • 1 ISSUES RESOLVED
  • 224 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $5.2K AVERAGE LOSS
1.4
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • I liked that they promised to fix the issue 1

Customers don't like

  • Customer service3
  • Price fixing on my bills2
  • Website1
  • Refused to let me speak to manager1
  • No action taken1
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Gexa Energy

Utility
  • 0 ISSUES RESOLVED
  • 60 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $9.7K AVERAGE LOSS
1.6
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • Original contract price 3
  • Initial contract period 1
  • Have decent prices initially 1
  • First 12 months 1

Customers don't like

  • Poor customer service5
  • Incompetency2
  • Abysmal communication2
  • No tracebility and accountability of a customer issue1
  • Business practices1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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