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Entergy

Utility
  • 1 ISSUES RESOLVED
  • 195 TOTAL REVIEWS
  • $69.8K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.4
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • I liked that they promised to fix the issue 1

Customers don't like

  • Customer service3
  • Customer service efforts or attitude1
  • Having to verify my info every time im transferred to a new rep1
  • No action taken1
  • Refused to let me speak to manager1
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Gexa Energy

Utility
  • 0 ISSUES RESOLVED
  • 60 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $9.7K AVERAGE LOSS
1.6
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • Original contract price 3
  • First 12 months 1
  • Initial contract period 1
  • Have decent prices initially 1

Customers don't like

  • Poor customer service5
  • Abysmal communication2
  • Incompetency2
  • Business practices1
  • No tracebility and accountability of a customer issue1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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