PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Entergy Texas and TXU Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Entergy Texas
TXU Energy

Entergy Texas and TXU Energy Overview

Total reviews 9 103
Company responses 0 0
Issues resolved 1 0

Entergy Texas and TXU Energy Consumer Ratings

Rank
139 out of 790 in Utility category
126 out of 790 in Utility category
Value for money
107 in category
93 in category
Billing Practices
79 in category
144 in category
Customer service
50 in category
106 in category
Price Affordability
126 in category
106 in category

Entergy Texas and TXU Energy Rating Details

Value for money
1.2 (5 reviews)
1.4 (16 reviews)
Reviewer's quote

First Entergy slipped in a charge for everyone to pay their repair costs to their electric lines caused by storm damage. Now there is a whopping 10.00 customer charge just for billing and handling and postage. I pay my bill online. I handle my own bill with no one's help. This is outrageous! It's...

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... pay up my account including any future amount due and let me talk to a manager because I should not be subject to the fees due to their system not taking the money they accepted as payment both over the phone and by their site. Supervisor gets on the line. Says he can only remove 1-$25 fee...

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Billing Practices
1.4 (5 reviews)
1 (22 reviews)
Reviewer's quote

I want to change providers but because Entergy is in a Co-Op program I cant....I'm sorry but an electric bill as High as 650.00 for the month is extremely too much...that's more than my rent. Why cant ya'll lower people's bill? I understand yes we has cold freezes but come on at the end of the day...

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...7yrs, apparently my contract expired in March I got a bill for almost double of what I was paying, contacted customer service so that they could resolve my billing issues and help attempt to adjust my bill and was told that the higher rate was what I had to pay since I didn't renew my contact. I have paperless billing with them and...

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Customer service
1.8 (5 reviews)
1.3 (26 reviews)
Reviewer's quote

...i feel this is poor customer service and if this policy represents Entergy Texas, my State Officials are going to have to listen to me and my neighbors who have also called on this same issue! Left in the dark, Janet Hawkins ..

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...Worst customer service, wouldnt let me speak to manager or supervisor. Just worst they jjst want money and dont care if it hurts you!!..

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Price Affordability
1.4 (5 reviews)
1.5 (22 reviews)
Reviewer's quote

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a different address (we chose a different apartment). My first "confirmation email stated a $30.00 deposit and $20.00 connection fee". I want to emphasize the word Confirmation. Today I...

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Had TXU where price was suppose to be the same every month. Always paid bill on time but They kept adding and it became to expensive. I decided to change companies...

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Entergy Texas and TXU Energy Pros and Cons

Pros
  • Polite customer service rep
  • Some agents were kind and courteous
  • Low-priced rates and plans designed for solar panel owners
  • Extend bill pay
Cons
  • Cheating and inconsistent billing practices
  • Customer service knowledge of how to do things
  • That they over charged me for 897 kwh used in an 8 day period
  • Smart meter deception
  • Horrible service

Entergy Texas and TXU Energy Most Positive Reviews

Top rated reviews
No votes
5

Cambie mi plan a" noches gratis..? el representante me dijo muy "amable"? que en el dia iba a paga 11 c el kwv yque de 9...

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No votes
5

I have call asking for my bill to be sent 2 correct address i haven't receive my bill yet it's been 3DAYS I NEED MY...

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Entergy Texas and TXU Energy Most Critical Reviews

Lowest rated reviews
1

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a...

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1

Customer service reps were RUDE. I called due to i made payment arrangements for the 10th. Normally my unemployment...

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1

called today Aug 9,2017. spoke to Paige about lights out on Lakeside Drive, Port Arthur TX 77642. She was rude and said...

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1

Txu is the worst company to do business with. They do not work with you they charge all the ridiculous prices and no...

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Entergy Texas and TXU Energy Latest Reviews

Recent published reviews
No votes

House burned down. The line from your pole to my burned down home was to be disconnected on October 2nd. The order is...

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2

I signed up for free nights and I turn my AC off during the day. TXU charges me a minimum of $230/month and in summer...

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No votes

I received 2 different bills and I don’t understand why or which one is right

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1

TXU is so unprofessional and they have management that does not keep their promise. They are good at ripping off custome...

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Entergy Texas and TXU Energy Products and Services

Most reviewed product and services
  • Entergy Texas Residential Electricity Supply (4 reviews)
  • Txu Energy Electricity Supply (4 reviews)
  • Txu Energy Residential Electricity Supply (3 reviews)
  • Txu Energy Manager (1 review)