PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Florida Power And Light Company and Entergy Texas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Florida Power And Light Company
Entergy Texas

Florida Power And Light Company and Entergy Texas Overview

Total reviews 199 8
Company responses 0 0
Issues resolved 1 1

Florida Power And Light Company and Entergy Texas Consumer Ratings

Rank
117 out of 783 in Utility category
140 out of 783 in Utility category
Customer service
106 in category
49 in category
Website
131 in category
139 in category
Product or Service Quality
87 in category
129 in category
Reliability
73 in category
214 in category

Florida Power And Light Company and Entergy Texas Rating Details

Customer service
1.3 (95 reviews)
1.8 (5 reviews)
Reviewer's quote

...I usually don’t write reviews and I’m a very understanding person but this rep definitely needs retraining on customer service..

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...Where is the customer service where is the compassion no discounts no nothing. I want a new service provider and one that will accommodate my needs and budget. Give me a better rate or something!..

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Website
1.7 (89 reviews)
1.7 (3 reviews)
Reviewer's quote

FPL has the worst website when it comes to paying a bill. Every time I try to pay a bill it takes me about a half hour to find "Pay by Credit Card" then when you do find it, it wants your whole life history. After you fill out what they ask for you still cannot get to pay your bill until you have...

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Last week I signed up online for Entergy at one address and then today via customer service moved the service to a different address (we chose a different apartment). My first "confirmation email stated a $30.00 deposit and $20.00 connection fee". I want to emphasize the word Confirmation. Today I...

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Product or Service Quality
1.7 (88 reviews)
1.4 (5 reviews)
Reviewer's quote

...Little did I know at the time what we would be going through! When Feb 19 rolled around, there was no signs of the Power Company installing our Electrical Service! A few days later, Danny and I drove back up to the Office! Once again we talked to Melanie Tschetter! At this point, she says, I can find no Paperwork about your Service Installation! We said, what happened to the Paperwork...

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...i feel this is poor customer service and if this policy represents Entergy Texas, my State Officials are going to have to listen to me and my neighbors who have also called on this same issue! Left in the dark, Janet Hawkins ..

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Reliability
1.7 (85 reviews)
1 (5 reviews)
Reviewer's quote

After paying for two months of estimated readings that were 50% higher than actual usage, FPL installed a Smart Meter. This month they billed me for 2098 kwh although I have been recording my meter readings daily and have been using an average of 15kwh daily or roughly 450kwh per month. After four...

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First Entergy slipped in a charge for everyone to pay their repair costs to their electric lines caused by storm damage. Now there is a whopping 10.00 customer charge just for billing and handling and postage. I pay my bill online. I handle my own bill with no one's help. This is outrageous! It's...

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Florida Power And Light Company and Entergy Texas Pros and Cons

Pros
  • Reliable
  • Reliable service
  • Polite customer service rep
Cons
  • Awful customer service
  • Billing and customer service
  • Response to my problem
  • Cheating and inconsistent billing practices
  • Customer service knowledge of how to do things

Florida Power And Light Company and Entergy Texas Most Positive Reviews

Top rated reviews
5

Donald Jessie was here within the hour and immediately saw our problem. He fixed it in record time and we are very...

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No votes
5

We live in the Whitehall Condos off Congress. I just wanted to thank them for Saturday, Monday and today’s work on the...

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No votes

Florida Power And Light Company and Entergy Texas Most Critical Reviews

Lowest rated reviews
1

I had Florida Power light in my condo in Pompano Beach all my move to another condo in Pompano Beach in a different zip...

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1

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a...

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1

This is my second year with FPL now I really think FPL company really sucks when it comes to this deposit they want you...

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1

called today Aug 9,2017. spoke to Paige about lights out on Lakeside Drive, Port Arthur TX 77642. She was rude and said...

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Florida Power And Light Company and Entergy Texas Latest Reviews

Recent published reviews
1

After paying for two months of estimated readings that were 50% higher than actual usage, FPL installed a Smart Meter....

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No votes

I received 2 different bills and I don’t understand why or which one is right

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No votes

Due to Covid we have vacationed at our fort Laurderdale apartment one time in the last 60 days yet mysteriously my...

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1

First Entergy slipped in a charge for everyone to pay their repair costs to their electric lines caused by storm...

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Florida Power And Light Company and Entergy Texas Products and Services

Most reviewed product and services
  • Florida Power And Light Company Residential Electricity Supply (39 reviews)
  • Florida Power And Light Company Customer Care (25 reviews)
  • Florida Power And Light Company Electricity Supply (23 reviews)
  • Entergy Texas Residential Electricity Supply (4 reviews)
  • Entergy Texas Customer Care (1 review)