PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Entergy Texas and Florida Power And Light Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Entergy Texas
Florida Power And Light Company

Entergy Texas and Florida Power And Light Company Overview

Total reviews
8
170
Company responses
0
0
Issues resolved
1
1

Florida Power And Light Company was first mentioned on PissedConsumer on Nov 4, 2009 and since then this brand received 170 reviews. It is 162 reviews more than Entergy Texas received since Jun 12, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Entergy Texas customer support team than with Florida Power And Light Company customer service.

Entergy Texas and Florida Power And Light Company Consumer Ratings

Rank
141 out of 1058 in Utility category
117 out of 1058 in Utility category
Price Affordability
129 in category
104 in category
Exchange, Refund and Cancellation Policy
71 in category
96 in category
Billing Practices
85 in category
78 in category

According to consumer ratings and reviews, Florida Power And Light Company ranks 24 points higher in the Utility category than Entergy Texas. People gave Entergy Texas 1.4 stars for Price Affordability criterion in Utility category and it is 139 points higher than the worst rated brand in this category. At the same time, Florida Power And Light Company was rated 1.6 stars for Price Affordability criterion in this category and it is 164 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Entergy Texas has a higher rating than Florida Power And Light Company. Regarding Billing Practices criterion, consumers gave Entergy Texas 1.4 stars and it is 68% greater than other in category. Florida Power And Light Company however was rated 1.5 stars and it is 71% greater than other in category.

Entergy Texas and Florida Power And Light Company Rating Details

Price Affordability
1.4 (5 reviews)
1.6 (70 reviews)
Reviewer's quote

First Entergy slipped in a charge for everyone to pay their repair costs to their electric lines caused by storm damage. Now there is a whopping 10.00 customer charge just for billing and handling and postage. I pay my bill online. I handle my own bill with no one's help. This is outrageous! It's...

Scarlett A

...I will be expecting the usual price rise on my bill by FPL after the storm. They ALWAYS raise the price of the kilowatt after every storm, but never lower the price afterwards. Florida needs to have other electricity companies available to the people so that FPL can stop taking advantage of us..

PissedConsumer1100004
Exchange, Refund and Cancellation Policy
1.4 (5 reviews)
1.2 (57 reviews)
Reviewer's quote

I want to change providers but because Entergy is in a Co-Op program I cant....I'm sorry but an electric bill as High as 650.00 for the month is extremely too much...that's more than my rent. Why cant ya'll lower people's bill? I understand yes we has cold freezes but come on at the end of the day...

Adrianne G

I realized my auto withdrawal falls on a wednesday and pay day is friday. I had some unexpected emergency expences and was not going to have the money mid week. I called and spoke to customer service a week before this date and requested it change to friday and explained the situation. I was...

PissedConsumer1354367
Billing Practices
1.4 (5 reviews)
1.5 (65 reviews)
Reviewer's quote

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a different address (we chose a different apartment). My first "confirmation email stated a $30.00 deposit and $20.00 connection fee". I want to emphasize the word Confirmation. Today I...

PissedConsumer1078638

...65 percent due to the death of a loved one living with me it continued to increase in spite of me reducing consumption I'm being overcharged by an estimated billing service rather than the actual cost how do I resolve this there's no physical person to...

Richard D

Entergy Texas and Florida Power And Light Company Pros and Cons

Pros
  • Polite customer service rep
  • Reliable
Cons
  • Cheating and inconsistent billing practices
  • Customer service knowledge of how to do things
  • Awful customer service
  • Billing and customer service
  • Price increase without customer authorization

Entergy Texas and Florida Power And Light Company Most Positive Reviews

Top rated reviews
No votes
5

Donald Jessie was here within the hour and immediately saw our problem. He fixed it in record time and we are very...

Entergy Texas and Florida Power And Light Company Most Critical Reviews

Lowest rated reviews
1

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a...

1

This is my second year with FPL now I really think FPL company really sucks when it comes to this deposit they want you...

Entergy Texas and Florida Power And Light Company Latest Reviews

Recent published reviews

I received 2 different bills and I don’t understand why or which one is right

Read all 8 reviews
2

They found a way to rob me of a deposit fee, even though I was enrolled in automatic payments.

Read all 170 reviews

Entergy Texas and Florida Power And Light Company Products and Services

Most reviewed product and services
  • Entergy Texas Residential Electricity Supply (4 reviews)
  • Entergy Texas Customer Care (1 review)
  • Florida Power And Light Company Residential Electricity Supply (36 reviews)
  • Florida Power And Light Company Customer Care (22 reviews)
  • Florida Power And Light Company Electricity Supply (20 reviews)