PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Entergy Texas and Florida Power And Light Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Entergy Texas
Florida Power And Light Company

Entergy Texas and Florida Power And Light Company Overview

Total reviews 8 199
Company responses 0 0
Issues resolved 1 1

Entergy Texas and Florida Power And Light Company Consumer Ratings

Rank
139 out of 785 in Utility category
118 out of 785 in Utility category
Product or Service Quality
134 in category
86 in category
Value for money
128 in category
64 in category
Exchange, Refund and Cancellation Policy
84 in category
109 in category
Customer service
51 in category
115 in category

Entergy Texas and Florida Power And Light Company Rating Details

Product or Service Quality
1.4 (5 reviews)
1.7 (88 reviews)
Reviewer's quote

...i feel this is poor customer service and if this policy represents Entergy Texas, my State Officials are going to have to listen to me and my neighbors who have also called on this same issue! Left in the dark, Janet Hawkins ..

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...Little did I know at the time what we would be going through! When Feb 19 rolled around, there was no signs of the Power Company installing our Electrical Service! A few days later, Danny and I drove back up to the Office! Once again we talked to Melanie Tschetter! At this point, she says, I can find no Paperwork about your Service Installation! We said, what happened to the Paperwork...

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Value for money
1.2 (5 reviews)
1.8 (71 reviews)
Reviewer's quote

First Entergy slipped in a charge for everyone to pay their repair costs to their electric lines caused by storm damage. Now there is a whopping 10.00 customer charge just for billing and handling and postage. I pay my bill online. I handle my own bill with no one's help. This is outrageous! It's...

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...So I call the communications company to fix FPL issue to find out o have to go 14 days without internet while I work from home which means I now need to take 14 days off and lose that money. Nice job FPL you suck..

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Exchange, Refund and Cancellation Policy
1.4 (5 reviews)
1.2 (62 reviews)
Reviewer's quote

I want to change providers but because Entergy is in a Co-Op program I cant....I'm sorry but an electric bill as High as 650.00 for the month is extremely too much...that's more than my rent. Why cant ya'll lower people's bill? I understand yes we has cold freezes but come on at the end of the day...

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Turns out, due to my good payment history, they refunded the returned check fee. This supervisor goes on to inform me that the payment can be stopped by my bank, and or a FPL supervisor and no other way, but fails to tell me that they would withdraw money the very next day, because the account was...

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Customer service
1.8 (5 reviews)
1.3 (95 reviews)
Reviewer's quote

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a different address (we chose a different apartment). My first "confirmation email stated a $30. 00 deposit and $20...

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I call FPL Customer service at 800-226-3545 and a guy answered the phone. All I was requesting is FPL billing address were to bill the payments too and get kept giving me my address. I ask him to let me speak to a supervisor or manager and he put me back on hold...

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Entergy Texas and Florida Power And Light Company Pros and Cons

Pros
  • Polite customer service rep
  • Reliable
  • Reliable service
Cons
  • Cheating and inconsistent billing practices
  • Customer service knowledge of how to do things
  • Awful customer service
  • Billing and customer service
  • Response to my problem

Entergy Texas and Florida Power And Light Company Most Positive Reviews

Top rated reviews
No votes
5

Donald Jessie was here within the hour and immediately saw our problem. He fixed it in record time and we are very...

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No votes
5

We live in the Whitehall Condos off Congress. I just wanted to thank them for Saturday, Monday and today’s work on the...

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Entergy Texas and Florida Power And Light Company Most Critical Reviews

Lowest rated reviews
1

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a...

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1

I had Florida Power light in my condo in Pompano Beach all my move to another condo in Pompano Beach in a different zip...

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1

called today Aug 9,2017. spoke to Paige about lights out on Lakeside Drive, Port Arthur TX 77642. She was rude and said...

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1

This is my second year with FPL now I really think FPL company really sucks when it comes to this deposit they want you...

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Entergy Texas and Florida Power And Light Company Latest Reviews

Recent published reviews
No votes

I received 2 different bills and I don’t understand why or which one is right

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2.8

Even though your automated system drove me crazy with trying to guess my need!!!! There was Nothing for speaking...

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1

First Entergy slipped in a charge for everyone to pay their repair costs to their electric lines caused by storm...

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3.4

I call FPL Customer service at 800-226-3545 and a guy answered the phone. All I was requesting is FPL billing address...

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Entergy Texas and Florida Power And Light Company Products and Services

Most reviewed product and services
  • Entergy Texas Residential Electricity Supply (4 reviews)
  • Entergy Texas Customer Care (1 review)
  • Florida Power And Light Company Residential Electricity Supply (40 reviews)
  • Florida Power And Light Company Customer Care (25 reviews)
  • Florida Power And Light Company Electricity Supply (24 reviews)