PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Entergy Texas and First Choice Power as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Entergy Texas
First Choice Power

Entergy Texas and First Choice Power Overview

Total reviews 9 166
Company responses 0 0
Issues resolved 1 1

Entergy Texas and First Choice Power Consumer Ratings

Rank
139 out of 790 in Utility category
160 out of 790 in Utility category
Reliability
198 in category
101 in category
Customer service
50 in category
103 in category
Billing Practices
79 in category
152 in category
Product or Service Quality
114 in category
116 in category

Entergy Texas and First Choice Power Rating Details

Reliability
1 (5 reviews)
1.4 (14 reviews)
Reviewer's quote

First Entergy slipped in a charge for everyone to pay their repair costs to their electric lines caused by storm damage. Now there is a whopping 10.00 customer charge just for billing and handling and postage. I pay my bill online. I handle my own bill with no one's help. This is outrageous! It's...

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My new electric company (forced on me by apartment complex) requires a letter of credit to waive security deposit. FCP will not issue a letter of credit until the final bill has been paid so I can't get electricity with the new place until 1-2 weeks AFTER I've moved out of the old without having to...

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Customer service
1.8 (5 reviews)
1.3 (21 reviews)
Reviewer's quote

...Where is the customer service where is the compassion no discounts no nothing. I want a new service provider and one that will accommodate my needs and budget. Give me a better rate or something!..

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...Absolutely horrible customer service. Complete disregard for the fact that innocent mistakes get made, Ive never failed to pay, never paid late, and it’s honestly not a habitual thing..

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Billing Practices
1.4 (5 reviews)
1 (18 reviews)
Reviewer's quote

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a different address (we chose a different apartment). My first "confirmation email stated a $30.00 deposit and $20.00 connection fee". I want to emphasize the word Confirmation. Today I...

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...in fact what they are billing you is 4 cents per kw/h to them AND 5 cents per kw/h to oncor! The delivery fee to Oncor was $200...

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Product or Service Quality
1.4 (5 reviews)
1.4 (23 reviews)
Reviewer's quote

...i feel this is poor customer service and if this policy represents Entergy Texas, my State Officials are going to have to listen to me and my neighbors who have also called on this same issue! Left in the dark, Janet Hawkins ..

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Started off with great rates! Supposed free weekends, after 6 months,bills exceeded 300$ plus! Most expensive rates I have ever had! Do not use this company, fraudulent advertising and customer service is terrible!..

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Entergy Texas and First Choice Power Pros and Cons

Pros
  • Polite customer service rep
  • Convenient quick turn on
Cons
  • Cheating and inconsistent billing practices
  • Customer service knowledge of how to do things
  • Customer service
  • Service not starting in the time frame given
  • Rate policy abuse

Entergy Texas and First Choice Power Most Positive Reviews

Top rated reviews
No votes
5

the whole block does not have any light I need somebody to call me at 95626 1**** is very important we have small...

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No votes
No votes

Entergy Texas and First Choice Power Most Critical Reviews

Lowest rated reviews
1

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a...

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1

My bill is very high this month

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1

called today Aug 9,2017. spoke to Paige about lights out on Lakeside Drive, Port Arthur TX 77642. She was rude and said...

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1

When I called the web site Power to choose.com to research per kw for low usage the man (Brian) told me First Choice...

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Entergy Texas and First Choice Power Latest Reviews

Recent published reviews
No votes

House burned down. The line from your pole to my burned down home was to be disconnected on October 2nd. The order is...

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No votes

I didn't pay my bill and my lights ain't on now y'all cut them out face but y'all won't cut them on face it's too cold...

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No votes

I received 2 different bills and I don’t understand why or which one is right

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No votes

Emergency repair needed as electirciry pole is falling over

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Entergy Texas and First Choice Power Products and Services

Most reviewed product and services
  • Entergy Texas Residential Electricity Supply (4 reviews)
  • First Choice Power Electricity Supply (38 reviews)
  • First Choice Power Residential Electricity Supply (9 reviews)