PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Usps and EMS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Usps
EMS

Usps and EMS Overview

Total reviews
2585
20
Company responses
0
0
Issues resolved
18
0

Usps was first mentioned on PissedConsumer on Sep 6, 2007 and since then this brand received 2585 reviews. It is 2565 reviews more than EMS received since Apr 19, 2011.

Usps and EMS Consumer Ratings

Rank
9 out of 249 in Post category
13 out of 249 in Post category
Customer service
7 in category
11 in category
Website
7 in category
12 in category
Staff
6 in category
11 in category

According to consumer ratings and reviews, Usps ranks 4 points higher in the Post category than EMS. People gave Usps 1.4 stars for Customer service criterion in Post category and it is 14 points higher than the worst rated brand in this category. At the same time, EMS was rated 1 stars for Customer service criterion in this category and it is 10 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Usps has a higher rating than EMS. Regarding Staff criterion, consumers gave Usps 1.5 stars and it is 71% greater than other in category. EMS however was rated 1 stars and it is 48% worse than other in category.

Usps and EMS Rating Details

Customer service
1.4 (750 reviews)
1 (12 reviews)
Reviewer's quote

..." Customer service is obviously no longer a priority for USPS, which their carriers, service people, and managers make no attempt to even deny as, even with a number of complaints, refuse to do anything about it. Terri, a customer service representative in Arizona, also stated the same thing..

Jadence

...my package to the wrong country and now it’s waiting forever to move, EMS Starr are helpless and didn’t solve the problem at all, very unprofessional service that will cost you to lose your items, I would recommend looking for better courier if you got another options and just avoid straight EMS by all...

PissedConsumer1654662
Website
2 (665 reviews)
1 (11 reviews)
Reviewer's quote

12 days and the postal website (tracking number) still says "in transit to next facility" . Christmas didn't wait however and i was forced to go to the Christmas gathering with a pronouncement that his present is "in transit". Bottom line - add me to the ever growing list of people who are...

Jeffrey M

...There is no way to contact EMS even though it says you can on their website. This company sucks..

Linda R
Staff
1.5 (664 reviews)
1 (11 reviews)
Reviewer's quote

...Not only that, they can easily "lose" your packages with no consequences!! I hope they go out of business and put these ungrateful staff out of jobs so maybe they will realize how lucky they are to have a job..

Audrey E

...Staff on phone keeps transfering your calls as they cannot help you. YOU probably are made to get frustrated and forget your parcel. My parcel has not been recovered...

Osamudiamen E

Usps and EMS Pros and Cons

Pros
  • Mail delivery person
  • Local post office
  • Usually good delivery
  • Never provide accurate information
Cons
  • Customer service
  • Delivery time
  • Do not return calls
  • Was lost even with tracking
  • Package not delivered
  • Website sucks because you can do nothing except track

Usps and EMS Most Positive Reviews

Top rated reviews
5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

No votes

Usps and EMS Most Critical Reviews

Lowest rated reviews
1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

1

EMS sucks! I ordered a surfboard (Clayton Glider) from South Africa to Amsterdam Holland, their courier could not be bot...

Usps and EMS Latest Reviews

Recent published reviews
1

Mooresboro NC postmaster and carriers leave slip that they have tried to deliver letters or packages and no one is...

Read all 2585 reviews
1

Do not ship through this trash agency

Read all 20 reviews

Usps and EMS Products and Services

Most reviewed product and services
  • Usps Delivery Service (776 reviews)
  • Usps Mail Service (563 reviews)
  • Usps Customer Care (74 reviews)
  • Ems Delivery Service (8 reviews)
  • Ems Express Delivery Service (2 reviews)
  • Ems Mail Service (1 review)