PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USPS and EMS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USPS
EMS

USPS and EMS Overview

Total reviews
2693
27
Company responses
0
0
Issues resolved
18
0

USPS and EMS Consumer Ratings

Rank
13 out of 124 in Post category
18 out of 124 in Post category
Customer service
10 in category
12 in category
Turnaround Time
10 in category
11 in category
Website
10 in category
13 in category
Reliability
10 in category
13 in category

USPS and EMS Rating Details

Customer service
1.4 (802 reviews)
1 (17 reviews)
Reviewer's quote

I was on hold with USPS Customer Service for than 1. 5 hours to request information on a package that has been in Chicago, IL since 03Apr20. "Jerri, East Coast" advised me that delivery of my package has been suspended until 08May20, due to the package going to an FPO...

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They say the problem is that they ship to the UK first where it gets a new tracking code, but the tracking code is never given to the customer OR recipient. This means that I have no way of finding out where the package is located. On the Uganda side you have to collect the parcel from the EMS...

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Turnaround Time
1.4 (724 reviews)
1 (13 reviews)
Reviewer's quote

...About 5 weeks turnaround time, and no package delivery in Sweden. Someone elderly didn't get a package for Christmas. Had I not started a tracking inquiry, the package would probably still be in Miami (beyond the 3 1/2 weeks it seems to have spent there already)..

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EMS opens shipments frequently, even if it is a flat light envelope with personal correspondence. They can read your mail and confiscate it or steal it. And it costs $40 to $60 to sendm just like FedEx, but the speed of delivery is slow and often it becomes stuck at Customs or disappears without...

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Website
1.9 (707 reviews)
1 (15 reviews)
Reviewer's quote

12 days and the postal website (tracking number) still says "in transit to next facility" . Christmas didn't wait however and i was forced to go to the Christmas gathering with a pronouncement that his present is "in transit". Bottom line - add me to the ever growing list of people who are...

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...There is no way to contact EMS even though it says you can on their website. This company sucks..

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Reliability
1.4 (700 reviews)
1 (14 reviews)
Reviewer's quote

...USPS may be cheaper but woefully inadequate on delivery times and reliability. Dismal and disappointing it now renders them a mail service we shall only use if no other options available from a vendor..

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IT IS LOOKS LIKE BIG SCAM AND LOOTING IN THE FORM OF COURIER SERVICE.. IT IS OPINION FELT FROM MY EXPERIENCE.My courier didn't delivered. I sent courier from Southdale Johannesburg Post office to India on 11/01/2020 through EMS AIR. When I track it was showing dispatched from 15/01/2020 from then...

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USPS and EMS Pros and Cons

Pros
  • Mail delivery person
  • Local post office
  • Usually good delivery
  • Never provide accurate information
Cons
  • Customer service
  • Delivery time
  • Do not return calls
  • Package was not delivered
  • Loss
  • Website sucks because you can do nothing except track

USPS and EMS Most Positive Reviews

Top rated reviews
5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

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No votes
5

The problem is probably not with the USPS,The problem is you probably do not make your payment's on time anyway's and...

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No votes

USPS and EMS Most Critical Reviews

Lowest rated reviews
1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

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1

EMS sucks! I ordered a surfboard (Clayton Glider) from South Africa to Amsterdam Holland, their courier could not be bot...

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1

Never ship anything through USPS even to next door. I sent a birthday gift to my friend and payed to have it on time....

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1

I ordered a item from China in March it's now July and still haven't got it. Item has been reshipped 5 times and...

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USPS and EMS Latest Reviews

Recent published reviews
1

I shipped a 38 package on April 28 2020. It never arrived. Last tracking was at warrendale. WHAT THE *** is going on...

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1

I've had no less than 4 packages sent from Australia via EMS (They are the only option to reach me in Uganda). Not one s...

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No votes

Nothing yet from the usps.

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No votes

I ordered product online. Ems contacted me and said they needed money for insurance, stamps, certificate of some sort....

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USPS and EMS Products and Services

Most reviewed product and services
  • Usps Delivery Service (802 reviews)
  • Usps Mail Service (569 reviews)
  • Usps Customer Care (78 reviews)
  • Ems Delivery Service (9 reviews)
  • Ems Express Delivery Service (4 reviews)
  • Ems Mail Service (1 review)