PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empirecovers and In The Swim as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empirecovers

Empirecovers

Has Verified Representatives
2.2
In The Swim

In The Swim

Has Verified Representatives
1.6
Empirecovers
In The Swim

Empirecovers and In The Swim Overview

Total reviews
25
115
Company responses
5
6
Issues resolved
0
1

Empirecovers and In The Swim Consumer Ratings

Rank
105 out of 931 in Equipment category
83 out of 255 in Pools, Spas and Plumbing Supplies category
Customer service
75 in category
No votes
Diversity of Products or Services
95 in category
No votes
Website
110 in category
No votes
Price Affordability
206 in category
No votes

Empirecovers and In The Swim Rating Details

Customer service
1.8 (14 reviews)
No votes
Reviewer's quote

...Terrible customer service, get your money and blow you off..

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...Take your business elsewhere unless you know you want it! Too many hours wasted trying to make this problem right and POOR, POOR customer service/relations! I wanted to give zero stars but did not have that option, so I reluctantly gave 1 star..

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Diversity of Products or Services
2.7 (13 reviews)
No votes
Reviewer's quote

...This company and their products sucks all the way around and back!..

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...Have paid CC - no item accurring interest and additional fees for services. In the swim simply stated if upon receipt I can refuse and return. Such sympathy and negative service..

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Website
2.4 (13 reviews)
No votes
Reviewer's quote

...Nothing on empire website or you tube had 3 pole instructions. Very very disappointed..

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...Their website stated 1Day Delivery on the items I ordered. I contacted them the morning of 06/05/19 because some of the items didn't show tracking numbers. The guy said sorry...

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Price Affordability
1.9 (11 reviews)
No votes
Reviewer's quote

Completely horrible company w no customer service

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So we are out the price of the liner plus the shipping charge of $90. And we have a liner we can NOT use. Did I tell you we are retired and on a very small fixed income? We try to keep our pool going for our granddaughters and because we live in Florida, where it is too hot to go outside without...

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Empirecovers and In The Swim Pros and Cons

Pros
  • Website navigation
  • Product
  • No pros
  • Website and price
  • Decent website
  • Turn around time and price
Cons
  • Dont waste time with empire covers
  • Customer service
  • Quality of warranty replacement and customer service
  • Customer service
  • Thier lack of customer service
  • Service

Empirecovers and In The Swim Most Positive Reviews

Top rated reviews
5

Ordered a bimini and frame. They came faster than expected, fit perfectly, and looked better than expected. It is a...

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5

Yes I heard back and they are taking care of it. They were very nice! Im satisfied.

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No votes
4.2

We were told the wrong size pool liner to order. The installer opened the box and didn’t realize it was the wrong size...

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Empirecovers and In The Swim Most Critical Reviews

Lowest rated reviews
1

The cover ripped in 3 place within 3 months. Called Empire Covers and could not get a hold of anyone. Called several...

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1

Purchased a expensive liner to discover it had *** in it.Company will not refund or even give any kind of credit,paid...

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1

Very poor customer service! I ordered a snowmobile cover from their website and measured as per their guidelines. When...

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1

I ORDER A POOL COVER AND RECEIVED A DEFECTED ONE AND OF POOR QUALITY. CALL THE COMPANY AND MADE ARRANGEMENTS FOR A...

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Empirecovers and In The Swim Latest Reviews

Recent published reviews
1

I ordered Bimini top from Budge covers which is Empire. Order came two deliveries metal frame is correct. Fabric came...

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1

Should've read the reviews here first. I ordered a $3k slide which I was told would ship in 7-10 business days. 5 weeks...

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1

Completely horrible company w no customer service

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1

We bought a pool from and they were supposed to deliver the pool. We got a call from a truck driver from SAIA in...

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Empirecovers and In The Swim Products and Services

Most reviewed product and services
  • Empirecovers Car Cover (5 reviews)
  • Empirecovers Rv Cover (3 reviews)
  • Empirecovers Cover (3 reviews)
  • In The Swim Customer Care (26 reviews)
  • In The Swim Shipping Service (19 reviews)
  • In The Swim Pool Cover (14 reviews)