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Empire Today

Household Services
Has verified representatives
  • 4 ISSUES RESOLVED
  • 782 COMPANY RESPONSES
  • 792 TOTAL REVIEWS
3.3
Customer service
Staff
Turnaround Time
Reliability
Diversity of Products or Services
  • Initial contact 4
  • But not to repair it 4
  • Came to my home 3
  • People were very courteous 3
  • Were quick to install 2

Customers don't like

  • Customer service14
  • Horrible customer service9
  • Lack of caring9
  • Quality of the job9
  • Way the installation went and the end product7
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Warranty Direct

Household Services
  • 1 ISSUES RESOLVED
  • 173 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.7
Customer service
Staff
Turnaround Time
Reliability
Diversity of Products or Services
  • Cheaper than buying warranty from dealer 2
  • Amount of repair savings 1
  • Fast approval 1
  • Quick honest decision about covering the repair 1
  • Repair shop was paid directly 1

Customers don't like

  • Lied about coverage6
  • Did not cover new part when needed4
  • I still had to pay hundreds more to get the car fixed4
  • Misrepresentation about coverage3
  • Policy has double stanards3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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