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Empire Today

Household Services
Has verified representatives
  • 5 ISSUES RESOLVED
  • 823 COMPANY RESPONSES
  • 839 TOTAL REVIEWS
3.2
Customer service
Staff
Reliability
Turnaround Time
Diversity of Products or Services
  • Initial contact 4
  • But not to repair it 4
  • People were very courteous 3
  • Originally liked salesperson - 3
  • Came to my home 3

Customers don't like

  • Lack of caring8
  • Horrible customer service7
  • Quality of the job4
  • Way the installation went and the end product3
  • Job quality3
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Warranty Direct

Household Services
  • 1 ISSUES RESOLVED
  • 179 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Turnaround Time
Diversity of Products or Services
  • Cheaper than buying warranty from dealer 2
  • Repair shop was paid directly 1
  • Quick honest decision about covering the repair 1
  • Fast approval 1
  • Amount of repair savings 1

Customers don't like

  • Policy has double stanards3
  • Misrepresentation about coverage3
  • Lied about coverage3
  • Did not cover new part when needed3
  • Only uses remanufactured parts1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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