Empire Today vs Sears Home Services

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Empire Today

Household Services
  • 3 ISSUES RESOLVED
  • 756 TOTAL REVIEWS
  • $700K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
2.6
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • Initial contact 4
  • But not to repair it 4
  • Came to my home 3
  • People were very courteous 3
  • Were quick to install 2

Customers don't like

  • Customer service14
  • Horrible customer service9
  • Lack of caring9
  • Quality of the job8
  • Way the installation went and the end product7

Products by Empire Today

No items

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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1019 TOTAL REVIEWS
  • $660K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Staff
Website
Diversity of Products or Services
Reliability
  • Repairman 4
  • Repairmen informed and friendly 3
  • Sales people were nice 3
  • Technician was friendly 3
  • Worst experience ever 3

Customers don't like

  • Inability to repair19
  • Poor customer service16
  • Customer escalation department12
  • Customer service11
  • No one with athority11

Products by Sears Home Services

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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