PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Floors Direct and Empire Today as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has Verified Representatives
2.9
National Floors Direct
Empire Today

National Floors Direct and Empire Today Overview

Total reviews
104
892
Company responses
0
879
Issues resolved
2
9

National Floors Direct and Empire Today Consumer Ratings

Rank
38 out of 204 in Flooring and Tiling category
14 out of 204 in Flooring and Tiling category
Customer service
40 in category
25 in category
Advertised vs Delivered
20 in category
15 in category
Product or Service Quality
26 in category
19 in category
Exchange, Refund and Cancellation Policy
21 in category
18 in category

National Floors Direct and Empire Today Rating Details

Customer service
1 (61 reviews)
1.2 (245 reviews)
Reviewer's quote

...Customer service manager named Kevin called me "Lady"..

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I had to call customer service all day which is no help like at all, be run around, file complaints, and call people to get answers of which I never got. Somehow later on today I got through your poor customer service line and spoke to a nasty representative name Kevin. He was no help at all, none...

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Advertised vs Delivered
1.1 (55 reviews)
1.4 (147 reviews)
Reviewer's quote

This company sold me x and delivered me z bait and switch company all there products are made from China and the labels are fake. Fake product horrible company and employees save your money and go far away from them. It’s a cash business which means no way of getting back your funds..

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Empire did not complete an installation and took months to come back and finish it. When it was finished it was poorly installed and incorrect. 4 appointments for them to come back and finish it...all no shows.

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Product or Service Quality
1.2 (54 reviews)
1.5 (170 reviews)
Reviewer's quote

Bad service...

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I went through empire's customer service, and they assured me that they would have brought it to my attention if there had been any moisture issues at that time. I explained that the same area of the bathroom floor I had initially pointed out to the salesman was suffering the same fate as...

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Exchange, Refund and Cancellation Policy
1.1 (52 reviews)
1.3 (156 reviews)
Reviewer's quote

They violated the contract by not following their own 72 hour rescheduling policy and tried to charge me outrageous fees for restocking after having to cancel, then doubled down when I fought back. They're all Liars and Cheaters, from the sleazy salesmen to the losers in customer service,...

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...How long does it take to get a refund on a debit card? I just want my money back..

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National Floors Direct and Empire Today Pros and Cons

Pros
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • When 1st put down
  • Were quick to install
  • People were very courteous
  • Initial contact
Cons
  • Customer service
  • Rude and condescending
  • Refuse to acknowledge or even admit they made a mistake
  • Horrible customer service
  • Lack of caring
  • Quality of the job

National Floors Direct and Empire Today Most Positive Reviews

Top rated reviews
No votes
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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No votes
5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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National Floors Direct and Empire Today Most Critical Reviews

Lowest rated reviews
1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

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1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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National Floors Direct and Empire Today Latest Reviews

Recent published reviews
1

We were scheduled for carpet installation today. We’re told we would receive a call between 7-8 AM. No call ever came. W...

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1

Empire did not complete an installation and took months to come back and finish it. When it was finished it was poorly...

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1

Sales person was extremely pushy - she would not leave my house. We felt pressured to book, but immediately cancelled...

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1.5

Last week Friday, June 12, 2020, I decided to go ahead with the home installation with your company. Ever since that...

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National Floors Direct and Empire Today Products and Services

Most reviewed product and services
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (21 reviews)
  • National Floors Direct Customer Care (8 reviews)
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (118 reviews)
  • Empire Today Carpet Installation (90 reviews)