PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Floors Direct and Empire Today as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has Verified Representatives
2.9
National Floors Direct
Empire Today

National Floors Direct and Empire Today Overview

Total reviews 107 900
Company responses 0 886
Issues resolved 2 9

National Floors Direct and Empire Today Consumer Ratings

Rank
38 out of 208 in Flooring and Tiling category
14 out of 208 in Flooring and Tiling category
Customer service
40 in category
25 in category
Advertised vs Delivered
20 in category
15 in category
Product or Service Quality
26 in category
19 in category
Value for money
25 in category
18 in category

National Floors Direct and Empire Today Rating Details

Customer service
1 (63 reviews)
1.2 (251 reviews)
Reviewer's quote

...Customer service, horrible, planning horrible, communication with their installers horrible. There's a reason you can't find any contact information for Management online. Sadly we are stuck in the middle of a giant cluster with them right now...

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We get lies from customer service, and they refuse to let us address the salesperson directly. I have a heart condition and between myself and my 87 yr old Mother, WE were the ones that moved an entire living room and 3 bedrooms full of furniture because the boys they sent (men wouldn't have done...

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Advertised vs Delivered
1.1 (57 reviews)
1.4 (153 reviews)
Reviewer's quote

This company sold me x and delivered me z bait and switch company all there products are made from China and the labels are fake. Fake product horrible company and employees save your money and go far away from them. It’s a cash business which means no way of getting back your funds..

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Purchased $12,000 worth of flooring, mostly carpet in February 2019. We went with the premium carpet based upon the sales pitch and the promise of Empire service and 20+ year warranties - HUGE MISTAKE in choosing Empire any day!By March of 2020 we noticed the carpet begin to bunch and had...

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Product or Service Quality
1.2 (56 reviews)
1.5 (174 reviews)
Reviewer's quote

...Customer service manager named Kevin called me "Lady"..

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I had to call customer service all day which is no help like at all, be run around, file complaints, and call people to get answers of which I never got. Somehow later on today I got through your poor customer service line and spoke to a nasty representative name Kevin. He was no help at all, none...

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Value for money
1.2 (54 reviews)
1.7 (146 reviews)
Reviewer's quote

took my money, sent teenagers over to do my flooring. not professionals at all. did terrible job on floor they were very messy...

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I spent quite a bit of money with Empire today to install a rug in my large living room and hallway and laminate floors in my bar, dining room and entry way. The salesperson assured me i was getting a high quality product that had a 30 year warranty. After specifically addressing matting and...

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National Floors Direct and Empire Today Pros and Cons

Pros
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • 3rd party installers are nice
  • Were quick to install
  • People were very courteous
  • Initial contact
Cons
  • Customer service
  • Rude and condescending
  • Refuse to acknowledge or even admit they made a mistake
  • Horrible customer service
  • Lack of caring
  • Quality of the job

National Floors Direct and Empire Today Most Positive Reviews

Top rated reviews
No votes
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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No votes
5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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National Floors Direct and Empire Today Most Critical Reviews

Lowest rated reviews
1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

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1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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National Floors Direct and Empire Today Latest Reviews

Recent published reviews
1.8

We had nothing but trouble from the start of the installation. Not the installers, very poor communication between sales...

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1

The salesperson wasn't very well schooled on his products, he made promise after promise about all the things they...

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1.8

Run, and keep running. Everything I have now read in their negative reviews is spot on. Our sales Rep Russell sold us a...

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1

Purchased $12,000 worth of flooring, mostly carpet in February 2019. We went with the premium carpet based upon the sale...

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National Floors Direct and Empire Today Products and Services

Most reviewed product and services
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (21 reviews)
  • National Floors Direct Customer Care (8 reviews)
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (119 reviews)
  • Empire Today Carpet Installation (90 reviews)