PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and National Floors Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has Verified Representatives
2.9
Empire Today
National Floors Direct

Empire Today and National Floors Direct Overview

Total reviews 900 108
Company responses 886 0
Issues resolved 9 2

Empire Today and National Floors Direct Consumer Ratings

Rank
13 out of 209 in Flooring and Tiling category
38 out of 209 in Flooring and Tiling category
Customer service
No votes
39 in category
Diversity of Products or Services
No votes
34 in category
Product or Service Quality
No votes
25 in category
Price Affordability
No votes
33 in category

Empire Today and National Floors Direct Rating Details

Customer service
No votes
1 (63 reviews)
Reviewer's quote

We get lies from customer service, and they refuse to let us address the salesperson directly. I have a heart condition and between myself and my 87 yr old Mother, WE were the ones that moved an entire living room and 3 bedrooms full of furniture because the boys they sent (men wouldn't have done...

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...Customer service, horrible, planning horrible, communication with their installers horrible. There's a reason you can't find any contact information for Management online. Sadly we are stuck in the middle of a giant cluster with them right now...

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Diversity of Products or Services
No votes
1.3 (49 reviews)
Reviewer's quote

...And I will continue to write reviews online to warn everyone to run from this company! Their products are HORRIBLE and their customer service is even worse!..

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On 09/24/2018, customer services worker, Linda called me and reported the floors were backed ordered once again, the date is pushed to 10/26/2018. At this time, I asked if the carpet for the upstairs hallway and staircase can be installed in the meantime, while we wait for the floor to get in...

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Product or Service Quality
No votes
1.2 (56 reviews)
Reviewer's quote

We went with the premium carpet based upon the sales pitch and the promise of Empire service and 20+ year warranties - HUGE MISTAKE in choosing Empire any day! By March of 2020 we noticed the carpet begin to bunch and had striations in the fibers. When we called Empire, we were advised that any...

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...Customer service manager named Kevin called me "Lady"..

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Price Affordability
No votes
1.4 (51 reviews)
Reviewer's quote

After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. The home at this moment has bare floors and during the quote and at this moment there is no furniture. However, on the product...

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...I paid $6000 for all of this flooring, and you would think that price includes ease of mind that this company will do what you paid for. They won’t. They offered me nothing except excuses...

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Empire Today and National Floors Direct Pros and Cons

Pros
  • Were quick to install
  • People were very courteous
  • Initial contact
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • 3rd party installers are nice
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Refuse to acknowledge or even admit they made a mistake
  • No help in resolving issue
  • Customer service

Empire Today and National Floors Direct Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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No votes
5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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No votes

Empire Today and National Floors Direct Most Critical Reviews

Lowest rated reviews
1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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1

I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are...

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Empire Today and National Floors Direct Latest Reviews

Recent published reviews
1

The salesperson wasn't very well schooled on his products, he made promise after promise about all the things they...

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1

The salesman was very persuasive so I did the order however tried to cancel for the 3 days nobody answered the phone...

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1

Purchased $12,000 worth of flooring, mostly carpet in February 2019. We went with the premium carpet based upon the sale...

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1.8

We had nothing but trouble from the start of the installation. Not the installers, very poor communication between sales...

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Empire Today and National Floors Direct Products and Services

Most reviewed product and services
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (119 reviews)
  • Empire Today Carpet Installation (90 reviews)
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (21 reviews)
  • National Floors Direct Customer Care (8 reviews)