PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and National Floors Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has verified representatives
2.8
Empire Today
National Floors Direct

Empire Today and National Floors Direct Overview

Total reviews
876
99
Company responses
862
0
Issues resolved
8
2

Empire Today was first mentioned on PissedConsumer on Jan 23, 2008 and since then this brand received 876 reviews. It is 777 reviews more than National Floors Direct received since Oct 29, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with National Floors Direct customer support team than with Empire Today customer service.

Empire Today and National Floors Direct Consumer Ratings

Rank
13 out of 286 in Flooring and Tiling category
37 out of 286 in Flooring and Tiling category
Customer service
No votes
37 in category
Diversity of Products or Services
No votes
30 in category
Product or Service Quality
No votes
24 in category

According to consumer ratings and reviews, Empire Today ranks 24 points higher in the Flooring and Tiling category than National Floors Direct.

Empire Today and National Floors Direct Rating Details

Customer service
No votes
1 (59 reviews)
Reviewer's quote

...At that point I stated, no this is bad customer service and will not contact Empire for any carpet needs in the future..

Susan R

On 09/01/2018, the installer left my home, without notifying me he was leaving, after I called customer service over 30 times. I was hung up 20 and then cursed out by the customer service manager. The customer service manager states the installers will not rip out the existing carpet in the hallway...

Margaret N
Diversity of Products or Services
No votes
1.3 (46 reviews)
Reviewer's quote

The sales person would not quote me a price on the flooring itself or installation. Now that I know others who had flooring put in from someone else that cost was broken down. There's not way I got a discount or free installation. Your advertising is so misleading.. I wish I had researched it more....

Phyllis M

Dear National Floors Direct. I would like to have a refund for $300. I paid $300 extra to have brand new baseboards installed.So the baseboards were not new, they were covered with black soot and they were dirty looking, very unprofessional. So I would like my $300 back. In the contract it stated I...

PanoramicPike412
Product or Service Quality
No votes
1.2 (53 reviews)
Reviewer's quote

Empire Carpet installation is not a good experience.The Empire Carpet salesman assured us that as long as all furniture drawers were empty, the installers would disassemble and more the furniture as needed, all part of the price.As it turned out, Empire Carpet installation personnel will...

bill s

Bad service...

PissedConsumer1721635

Empire Today and National Floors Direct Pros and Cons

Pros
  • Initial contact
  • Ripped me off and still lying to me
  • People were very courteous
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • When 1st put down
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Customer service
  • Will not allow my new floors issues to be fixed
  • People answering the phone calls

Empire Today and National Floors Direct Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

No votes

Empire Today and National Floors Direct Most Critical Reviews

Lowest rated reviews
1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

Empire Today and National Floors Direct Latest Reviews

Recent published reviews
1

My mom had flooring put in on 11/25.
1-There is a gap between the kitchen and living room.
2- We had to wait 12 hrs in my...

Read all 866 reviews
2.3

Bad service...product not as good as they say.

Read all 99 reviews

Empire Today and National Floors Direct Products and Services

Most reviewed product and services
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (115 reviews)
  • Empire Today Carpet Installation (88 reviews)
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (20 reviews)
  • National Floors Direct Customer Care (7 reviews)