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Empire Today

Household Services
Has verified representatives
  • 5 ISSUES RESOLVED
  • 813 COMPANY RESPONSES
  • 829 TOTAL REVIEWS
3.2
Customer service
Staff
Reliability
Website
Turnaround Time
  • Initial contact 4
  • But not to repair it 4
  • Came to my home 3
  • People were very courteous 3
  • Originally liked salesperson - 3

Customers don't like

  • Lack of caring8
  • Horrible customer service7
  • Quality of the job4
  • Job quality3
  • Way the installation went and the end product3
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Mr Appliance

Household Services
  • 0 ISSUES RESOLVED
  • 98 TOTAL REVIEWS
  • $7.8K CLAIMED LOSSES
  • $312 AVERAGE LOSS
1.3
Customer service
Staff
Reliability
Website
Turnaround Time
  • Temporary repair got my washer working 1
  • That they could come the next day 1

Customers don't like

  • No follow up and bogus repairs3
  • Dishonesty of customer service rep2
  • Owners refusal to send a different tech to correct the issue2
  • Unethical people2
  • That they never showed up for the job nor did anyone call1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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