PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luna Flooring and Empire Today as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has Verified Representatives
2.9
Luna Flooring
Empire Today

Luna Flooring and Empire Today Overview

Total reviews 372 900
Company responses 0 886
Issues resolved 1 9

Luna Flooring and Empire Today Consumer Ratings

Rank
34 out of 209 in Flooring and Tiling category
13 out of 209 in Flooring and Tiling category
Customer service
25 in category
No votes
Price Affordability
29 in category
No votes
Product or Service Quality
20 in category
No votes
Diversity of Products or Services
28 in category
No votes

Luna Flooring and Empire Today Rating Details

Customer service
1.1 (149 reviews)
No votes
Reviewer's quote

...Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain..

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We get lies from customer service, and they refuse to let us address the salesperson directly. I have a heart condition and between myself and my 87 yr old Mother, WE were the ones that moved an entire living room and 3 bedrooms full of furniture because the boys they sent (men wouldn't have done...

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Price Affordability
2 (118 reviews)
No votes
Reviewer's quote

...The carpet is nice and you might get a great price but it's horrible business practices and the company doesn't care one way or the other. There are plenty of other companies out there who I'm sure will give you a decent price and less hassle! I honestly don't know how they stay in business..

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After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. The home at this moment has bare floors and during the quote and at this moment there is no furniture. However, on the product...

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Product or Service Quality
1.4 (116 reviews)
No votes
Reviewer's quote

...They are happy to take your money and lie about the quality offers their products but will not even call back to provide anything promised. A complete waste of funds. And all I can do is keep calling back but no manager, no one to take anything to the next level...

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We went with the premium carpet based upon the sales pitch and the promise of Empire service and 20+ year warranties - HUGE MISTAKE in choosing Empire any day! By March of 2020 we noticed the carpet begin to bunch and had striations in the fibers. When we called Empire, we were advised that any...

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Diversity of Products or Services
1.9 (112 reviews)
No votes
Reviewer's quote

...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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...And I will continue to write reviews online to warn everyone to run from this company! Their products are HORRIBLE and their customer service is even worse!..

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Luna Flooring and Empire Today Pros and Cons

Pros
  • Installers worked hard
  • Speed
  • Pricing
  • Were quick to install
  • People were very courteous
  • Initial contact
Cons
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness
  • Horrible customer service
  • Lack of caring
  • Quality of the job

Luna Flooring and Empire Today Most Positive Reviews

Top rated reviews
5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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Luna Flooring and Empire Today Most Critical Reviews

Lowest rated reviews
1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

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1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is es...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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Luna Flooring and Empire Today Latest Reviews

Recent published reviews
1

I have made a scone claim and have not heard from them. I had the carpet cleaned and it still looks matted down and...

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1

The salesperson wasn't very well schooled on his products, he made promise after promise about all the things they...

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1

I am so upset. I am a single mother and this company is a big scam. I paid 1750 for carpet that is 10 months later...

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1

Purchased $12,000 worth of flooring, mostly carpet in February 2019. We went with the premium carpet based upon the sale...

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Luna Flooring and Empire Today Products and Services

Most reviewed product and services
  • Luna Flooring Carpet Installation (81 reviews)
  • Luna Flooring Installation (60 reviews)
  • Luna Flooring Flooring Installation (38 reviews)
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (119 reviews)
  • Empire Today Carpet Installation (90 reviews)