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Luna Flooring
Empire Today

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Luna Flooring

Luna Flooring

1.5
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 345 TOTAL REVIEWS
Rank
33 out of 282
in Flooring and Tiling category
Rating Details
Customer service
Price Affordability
Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    33
  • SUCCESSFUL
    55%
  • AVG CALL DURATION
    04:38
  • ISSUES RESOLVED
    50%
Top Products and Services
1.6
77 reviews
1.9
59 reviews
1.7
35 reviews
Empire Today

Empire Today

Has verified representatives

Not enough votes

  • 8 ISSUES RESOLVED
  • 861 COMPANY RESPONSES
  • 873 TOTAL REVIEWS
Rank
13 out of 282
in Flooring and Tiling category
Rating Details
Customer service
Price Affordability
Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
132 reviews
2
114 reviews
1.6
89 reviews

How would you compare Luna Flooring vs Empire Today?

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Anonymous
#1481504

They are the same as far as I am concerned. Empire installed carpet for me years ago and I had the same problem.

That is why I chose Luna this time.

Not knowing that they had merged. I will never buy any kind of flooring from either one of them.

Anonymous
#1333744

These two stores are owned by the same company. The are the same thing

Anonymous
#1325829

Well Folks, Luna and Empire are the exact same company. Same products, same sales reps, and same warehouse. Just the marketing is different...

Anonymous
#1445284
@Rodney

Luna and Empire are both owned by H.I.G Capital, an investment firm. Some back end support such as credit processing and warranty claims are handled by one office.

However, their sales operations, by law, remain separate. Product offerings are different as well. The myth of Empire "owning" Luna is perpetuated by Empire sales reps, who tell prospects that "We own Luna.

We're the same company with the same stuff so you don't need to see those guys". They're actually fierce competitors.

Anonymous
#1500605
@Chris

Empire does own Luna: http://www.chicagobusiness.com/article/20120206/NEWS07/120209871/empire-buys-rival-carpet-seller-luna.

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