PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and Luna Flooring as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today
Has Verified Representatives
3.6
Luna Flooring
Has Verified Representatives
3.2
Empire Today
Luna Flooring

Empire Today and Luna Flooring Overview

Total reviews 938 387
Company responses 926 321
Issues resolved 10 2

Empire Today and Luna Flooring Consumer Ratings

Rank
9 out of 258 in Flooring and Tiling category
13 out of 258 in Flooring and Tiling category
Customer service
29 in category
34 in category
Diversity of Products or Services
37 in category
38 in category
Product or Service Quality
30 in category
35 in category
Price Affordability
33 in category
40 in category

Empire Today and Luna Flooring Rating Details

Customer service
1.2
(279 reviews)
1.1
(155 reviews)
Reviewer's quote

From start to finish, this company displayed poor customer service, as the salesman who showed up at our home smelled of cigarette smoke and had animal hair all over his coat. Without asking, he took off his coat and put it across the back of my sofa. And I could not take my eyes off his coat...

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It is strictly customer service and they dont know anything. when my sales person FINALLY calls me back he states that they dont owe me any money for those services not rendered. I then stated his own contract back to him which says Luna will repair and replace subfloor for an additional charge the...

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Diversity of Products or Services
2
(205 reviews)
1.8
(119 reviews)
Reviewer's quote

...You can get the same services in less amount from your local market..

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...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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Product or Service Quality
1.5
(201 reviews)
1.4
(120 reviews)
Reviewer's quote

...but I do run customer service and how do you handle an already upset customer...

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...We got real hard wood flooring installed and much better quality carpet for literally half the price of what they quoted. They must be a front for the mob. What a terrible, dishonest organization...

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Price Affordability
2.2
(187 reviews)
1.9
(123 reviews)
Reviewer's quote

...show up, another thing was said by him, totally communication problems, contact paperwork didn't get till installer show up, and customer had to print it, price and payment problem due to salesman, not being truthful Then on tile removal, installer damaged cabinets, and couldn't or wouldn't finish job, due to...

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...The carpet is nice and you might get a great price but it's horrible business practices and the company doesn't care one way or the other. There are plenty of other companies out there who I'm sure will give you a decent price and less hassle! I honestly don't know how they stay in business..

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Empire Today and Luna Flooring Pros and Cons

Pros
  • Were quick to install
  • People were very courteous
  • Originally liked salesperson -
  • Installers worked hard
  • Speed
  • Pricing
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness

Empire Today and Luna Flooring Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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5

Had carpet installed on July 3ed 2020,,,,job was done efficently, men went above and beyond, I reccomend Empire Today...

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5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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Empire Today and Luna Flooring Most Critical Reviews

Lowest rated reviews
1

Subpar overpriced products, shifty salesmen, empire does not stand behind its products and it's clear why. They would...

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1

I got a in-home estimate today and I must say I have no idea what planet this salesman came from, I will never ever be...

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1

EMPIRE FLOORING IS NOT AN HONORABLE COMPANY
The Salesman (Paul):
I had flooring installed throughout my house (kitchen, st...

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1

No one ever showed up for an appointment that was suppose to be between 9-11. It is now 1pm. On the phone now to...

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Empire Today and Luna Flooring Latest Reviews

Recent published reviews
1

I called the Company and soon received a letter in which they said they tried to contact me so to call them and I did....

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No votes

SCAM ARTISTS!!! If there was an option to give zero or negative stars I would. I had a salesperson come into my home and...

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No votes

We had flooring put in our bedroom a few weeks ago! We SPECIFICALLY said DO NOT REMOVE the baseboards while installing t...

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No votes

I want to rescind my earlier comments about Luna flooring. They came back and completed the job to my satisfaction.

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