PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and Luna Flooring as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has verified representatives
2.8
Empire Today
Luna Flooring

Empire Today and Luna Flooring Overview

Total reviews
876
352
Company responses
862
0
Issues resolved
8
1

Empire Today was first mentioned on PissedConsumer on Jan 23, 2008 and since then this brand received 876 reviews. It is 524 reviews more than Luna Flooring received since Jun 14, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Empire Today customer support team than with Luna Flooring customer service.

Empire Today and Luna Flooring Consumer Ratings

Rank
13 out of 286 in Flooring and Tiling category
34 out of 286 in Flooring and Tiling category
Customer service
No votes
24 in category
Diversity of Products or Services
No votes
27 in category
Product or Service Quality
No votes
20 in category

According to consumer ratings and reviews, Empire Today ranks 21 points higher in the Flooring and Tiling category than Luna Flooring.

Empire Today and Luna Flooring Rating Details

Customer service
No votes
1.1 (137 reviews)
Reviewer's quote

...At that point I stated, no this is bad customer service and will not contact Empire for any carpet needs in the future..

Susan R

Anyway, when I complained to customer service I was treated like a child by James and no one was willing to provide me my credit for overpaying my deposit. The national call center stated that someone would call me by the end of the day to rectify this, but I'm still waiting for that call and...

Anthony N
Diversity of Products or Services
No votes
1.9 (101 reviews)
Reviewer's quote

The sales person would not quote me a price on the flooring itself or installation. Now that I know others who had flooring put in from someone else that cost was broken down. There's not way I got a discount or free installation. Your advertising is so misleading.. I wish I had researched it more....

Phyllis M

I would not recommend this company to my worst enemy. First, they installed the wrong trim with my laminate flooring on Monday. Not to say they made so many mistakes in the trim around the fireplace and walls. Secondly, on Tuesday the carpet installers came out and didn't carpet the steps because...

Mary P
Product or Service Quality
No votes
1.4 (106 reviews)
Reviewer's quote

Empire Carpet installation is not a good experience.The Empire Carpet salesman assured us that as long as all furniture drawers were empty, the installers would disassemble and more the furniture as needed, all part of the price.As it turned out, Empire Carpet installation personnel will...

bill s

Quality of carpet pad not what was promised/ paid for. Walls scuffed/ paint removed during installation. Told need to wait 1-3 days for call back for potential resolution...

Alfrieda

Empire Today and Luna Flooring Pros and Cons

Pros
  • Initial contact
  • Ripped me off and still lying to me
  • People were very courteous
  • Installers worked hard
  • Pricing
  • Speed
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness

Empire Today and Luna Flooring Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

Empire Today and Luna Flooring Most Critical Reviews

Lowest rated reviews
1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

Empire Today and Luna Flooring Latest Reviews

Recent published reviews
1

My mom had flooring put in on 11/25.
1-There is a gap between the kitchen and living room.
2- We had to wait 12 hrs in my...

Read all 866 reviews
2.8

Luna sales rep. came to my house we want to install floor and remove the carpet, of course when they are selling they...

Read all 352 reviews

Empire Today and Luna Flooring Products and Services

Most reviewed product and services
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (115 reviews)
  • Empire Today Carpet Installation (88 reviews)
  • Luna Flooring Carpet Installation (80 reviews)
  • Luna Flooring Installation (59 reviews)
  • Luna Flooring Customer Care (37 reviews)