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Empire Today

Household Services
Has verified representatives
  • 5 ISSUES RESOLVED
  • 814 COMPANY RESPONSES
  • 830 TOTAL REVIEWS
3.2
Customer service
Staff
Reliability
Website
Turnaround Time
  • Initial contact 4
  • But not to repair it 4
  • Came to my home 3
  • People were very courteous 3
  • Originally liked salesperson - 3

Customers don't like

  • Lack of caring8
  • Horrible customer service7
  • Quality of the job4
  • Job quality3
  • Way the installation went and the end product3
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Luna Flooring

Household Services
  • 1 ISSUES RESOLVED
  • 257 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
1.5
Customer service
Staff
Reliability
Website
Turnaround Time
  • Installers worked hard 3
  • Next day installation 2
  • Pricing 2
  • Salesman was very friendly 2
  • Speed 2

Customers don't like

  • Customer service6
  • Given the run around4
  • Bait and switch3
  • Salesman3
  • Too much to mention2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Essex, Maryland, United States #1333744

These two stores are owned by the same company. The are the same thing

Anonymous
#1325829

Well Folks, Luna and Empire are the exact same company. Same products, same sales reps, and same warehouse. Just the marketing is different...