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Empire Today

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  • 8 ISSUES RESOLVED
  • 842 COMPANY RESPONSES
  • 859 TOTAL REVIEWS
Rank
123 out of 2645
in Construction and Repair category
Rating Details
Customer service
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
132 reviews
2.2
113 reviews
1.6
86 reviews

Luna Flooring

1.6
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 320 TOTAL REVIEWS
Rank
26 out of 196
in Flooring and Tiling category
Rating Details
Customer service
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    18
  • SUCCESSFUL
    94%
  • AVG CALL DURATION
    04:33
  • ISSUES RESOLVED
    75%
Top Products and Services
1.6
65 reviews
2
55 reviews
1.7
29 reviews

How do you compare Empire Today vs Luna Flooring?

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Anonymous
#1481504

They are the same as far as I am concerned. Empire installed carpet for me years ago and I had the same problem.

That is why I chose Luna this time.

Not knowing that they had merged. I will never buy any kind of flooring from either one of them.

Anonymous
Essex, Maryland, United States #1333744

These two stores are owned by the same company. The are the same thing

Anonymous
#1325829

Well Folks, Luna and Empire are the exact same company. Same products, same sales reps, and same warehouse. Just the marketing is different...

Anonymous
to Rodney #1445284

Luna and Empire are both owned by H.I.G Capital, an investment firm. Some back end support such as credit processing and warranty claims are handled by one office.

However, their sales operations, by law, remain separate. Product offerings are different as well. The myth of Empire "owning" Luna is perpetuated by Empire sales reps, who tell prospects that "We own Luna.

We're the same company with the same stuff so you don't need to see those guys". They're actually fierce competitors.

Anonymous
to Chris #1500605

Empire does own Luna: http://www.chicagobusiness.com/article/20120206/NEWS07/120209871/empire-buys-rival-carpet-seller-luna.

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