PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and Luna Flooring as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has Verified Representatives
2.9
Empire Today
Luna Flooring

Empire Today and Luna Flooring Overview

Total reviews
895
365
Company responses
881
0
Issues resolved
9
1

Empire Today and Luna Flooring Consumer Ratings

Rank
14 out of 209 in Flooring and Tiling category
34 out of 209 in Flooring and Tiling category
Customer service
24 in category
26 in category
Diversity of Products or Services
26 in category
28 in category
Product or Service Quality
18 in category
21 in category
Price Affordability
25 in category
29 in category

Empire Today and Luna Flooring Rating Details

Customer service
1.2 (247 reviews)
1.1 (147 reviews)
Reviewer's quote

I had to call customer service all day which is no help like at all, be run around, file complaints, and call people to get answers of which I never got. Somehow later on today I got through your poor customer service line and spoke to a nasty representative name Kevin. He was no help at all, none...

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...Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain..

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Diversity of Products or Services
2 (181 reviews)
1.9 (109 reviews)
Reviewer's quote

...and found yes there were two h i was on the phone for nearly one hour and a half her name is Belle Martin so no I will never use you guys or recommend your services all I'm trying to do is have my no stain carpet...

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...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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Product or Service Quality
1.5 (171 reviews)
1.4 (114 reviews)
Reviewer's quote

I went through empire's customer service, and they assured me that they would have brought it to my attention if there had been any moisture issues at that time. I explained that the same area of the bathroom floor I had initially pointed out to the salesman was suffering the same fate as...

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...They are happy to take your money and lie about the quality offers their products but will not even call back to provide anything promised. A complete waste of funds. And all I can do is keep calling back but no manager, no one to take anything to the next level...

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Price Affordability
2.2 (164 reviews)
2 (116 reviews)
Reviewer's quote

After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. The home at this moment has bare floors and during the quote and at this moment there is no furniture. However, on the product...

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...The carpet is nice and you might get a great price but it's horrible business practices and the company doesn't care one way or the other. There are plenty of other companies out there who I'm sure will give you a decent price and less hassle! I honestly don't know how they stay in business..

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Empire Today and Luna Flooring Pros and Cons

Pros
  • Were quick to install
  • People were very courteous
  • Initial contact
  • Installers worked hard
  • Pricing
  • Speed
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness

Empire Today and Luna Flooring Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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Empire Today and Luna Flooring Most Critical Reviews

Lowest rated reviews
1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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1

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is es...

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Empire Today and Luna Flooring Latest Reviews

Recent published reviews
1.2

your representative has terrible people skills i didn't like the way i was treated she didn't want to do her job i have...

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3.2

The first time I dealt with Luna they screwed up on the carpet size and didn't provide the installers enough carpeting....

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1

Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not...

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1.3

Our living room floor was started Tuesday and it is now Saturday. I am still waiting for a call back to have the job...

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Empire Today and Luna Flooring Products and Services

Most reviewed product and services
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (118 reviews)
  • Empire Today Carpet Installation (90 reviews)
  • Luna Flooring Carpet Installation (80 reviews)
  • Luna Flooring Installation (60 reviews)
  • Luna Flooring Flooring Installation (38 reviews)