PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and Luna Flooring as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today
Has Verified Representatives
2.9
Luna Flooring
Has Verified Representatives
2.6
Empire Today
Luna Flooring

Empire Today and Luna Flooring Overview

Total reviews 917 380
Company responses 905 319
Issues resolved 10 2

Empire Today and Luna Flooring Consumer Ratings

Rank
14 out of 230 in Flooring and Tiling category
16 out of 230 in Flooring and Tiling category
Customer service
27 in category
29 in category
Diversity of Products or Services
33 in category
36 in category
Product or Service Quality
22 in category
25 in category
Price Affordability
28 in category
35 in category

Empire Today and Luna Flooring Rating Details

Customer service
1.2 (264 reviews)
1.1 (152 reviews)
Reviewer's quote

...I contacted Customer Service and was told to get it cleaned. What ??? It is brand new. I did file a claim and an Inspector came out on May 6...

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...Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain..

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Diversity of Products or Services
2 (194 reviews)
1.8 (116 reviews)
Reviewer's quote

...They want ME to pay for an upgrade to fix the shoddy product they sold me! Stay away! There are reputable companies around who will charge you significantly less and stand by their work and products. Do your research! Message me for pictures of what they install..

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...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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Product or Service Quality
1.5 (186 reviews)
1.4 (118 reviews)
Reviewer's quote

We ordered our flooring and when the first crew came they said that it was the wrong product as our floor was unleveled and told us to order a different product. The salesman had not brought a level was what we were informed and not his fault. The salesman comes back and brings new samples and...

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...We got real hard wood flooring installed and much better quality carpet for literally half the price of what they quoted. They must be a front for the mob. What a terrible, dishonest organization...

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Price Affordability
2.2 (176 reviews)
2 (120 reviews)
Reviewer's quote

After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. The home at this moment has bare floors and during the quote and at this moment there is no furniture. However, on the product...

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...The carpet is nice and you might get a great price but it's horrible business practices and the company doesn't care one way or the other. There are plenty of other companies out there who I'm sure will give you a decent price and less hassle! I honestly don't know how they stay in business..

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Empire Today and Luna Flooring Pros and Cons

Pros
  • Were quick to install
  • People were very courteous
  • Initial contact
  • Installers worked hard
  • Speed
  • Pricing
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness

Empire Today and Luna Flooring Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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Empire Today and Luna Flooring Most Critical Reviews

Lowest rated reviews
1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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1

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is es...

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Empire Today and Luna Flooring Latest Reviews

Recent published reviews
3.6

Costumer Verification SO# 00844298
The start with the sales person went well. They were knowledgeable, had samples and co...

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1.4

WORST COMPANY EVER! They were supposed to install two bedrooms of carpet today. We only wanted one room done at a time,...

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2

I had Berber carpet in installed in 3 bedrooms on Feb. 11. The installers were great .Now 4 months later the carpet is...

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No votes

Luna advertised 70%off with free in home estimates. I made an appointment for an estimate. I received 3 reminders about...

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