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Empire Today

Household Services
Has verified representatives
  • 6 ISSUES RESOLVED
  • 829 COMPANY RESPONSES
  • 846 TOTAL REVIEWS

Not enough votes to show an average rating

Customer service
Staff
Reliability
Website
Turnaround Time
  • Initial contact 4
  • People were very courteous 3
  • Originally liked salesperson - 3
  • Came to my home 3
  • Were quick to install 2

Customers don't like

  • Horrible customer service27
  • Lack of caring8
  • Quality of the job4
  • Way the installation went and the end product3
  • Never use them again3
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Luna Flooring

Household Services
  • 1 ISSUES RESOLVED
  • 300 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.5
Customer service
Staff
Reliability
Website
Turnaround Time
  • Salesman was very friendly 3
  • Installers worked hard 3
  • Speed 2
  • Pricing 2
  • Next day installation 2

Customers don't like

  • Customer service16
  • Given the run around4
  • Salesman3
  • No response3
  • Delivery and customer service responsiveness3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1481504

They are the same as far as I am concerned. Empire installed carpet for me years ago and I had the same problem.

That is why I chose Luna this time.

Not knowing that they had merged. I will never buy any kind of flooring from either one of them.

Anonymous
Essex, Maryland, United States #1333744

These two stores are owned by the same company. The are the same thing

Anonymous
#1325829

Well Folks, Luna and Empire are the exact same company. Same products, same sales reps, and same warehouse. Just the marketing is different...

Anonymous
to Rodney #1445284

Luna and Empire are both owned by H.I.G Capital, an investment firm. Some back end support such as credit processing and warranty claims are handled by one office.

However, their sales operations, by law, remain separate. Product offerings are different as well. The myth of Empire "owning" Luna is perpetuated by Empire sales reps, who tell prospects that "We own Luna.

We're the same company with the same stuff so you don't need to see those guys". They're actually fierce competitors.