PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lumber Liquidators and Empire Today as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has verified representatives
2.8
Lumber Liquidators
Empire Today

Lumber Liquidators and Empire Today Overview

Total reviews
301
876
Company responses
0
862
Issues resolved
3
8

Empire Today was first mentioned on PissedConsumer on Jan 23, 2008 and since then this brand received 876 reviews. It is 575 reviews more than Lumber Liquidators received since Jan 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lumber Liquidators customer support team and Empire Today customer service.

Lumber Liquidators and Empire Today Consumer Ratings

Rank
33 out of 286 in Flooring and Tiling category
13 out of 286 in Flooring and Tiling category
Customer service
20 in category
No votes
Product or Service Quality
18 in category
No votes
Price Affordability
21 in category
No votes

According to consumer ratings and reviews, Empire Today ranks 20 points higher in the Flooring and Tiling category than Lumber Liquidators. People gave Lumber Liquidators 1.3 stars for Customer service criterion in Flooring and Tiling category and it is 47 points higher than the worst rated brand in this category. Regarding Price Affordability criterion, consumers gave Lumber Liquidators 2.3 stars and it is 69% greater than other in category.

Lumber Liquidators and Empire Today Rating Details

Customer service
1.3 (119 reviews)
No votes
Reviewer's quote

floor buckling lifting at the edges customer service basically said to kick rocks ..

peter m

...At that point I stated, no this is bad customer service and will not contact Empire for any carpet needs in the future..

Susan R
Product or Service Quality
1.5 (107 reviews)
No votes
Reviewer's quote

...They say I damaged it and will not stand behind their product,..

DIANNE R

The sales person would not quote me a price on the flooring itself or installation. Now that I know others who had flooring put in from someone else that cost was broken down. There's not way I got a discount or free installation. Your advertising is so misleading.. I wish I had researched it more....

Phyllis M
Price Affordability
2.3 (85 reviews)
No votes
Reviewer's quote

...I was told I need to have someone come and price the job and get the specs...

DAVID D

...salesman assured us that as long as all furniture drawers were empty, the installers would disassemble and more the furniture as needed, all part of the price. As it turned out, Empire Carpet installation personnel will disassemble and more furniture. Empire Carpet installation personnel WILL NOT re-assemble and return...

bill s

Lumber Liquidators and Empire Today Pros and Cons

Pros
  • Local store tried to be helpful
  • Salesman was nice but sold me a faulty product
  • Quality of wood
  • Initial contact
  • Ripped me off and still lying to me
  • People were very courteous
Cons
  • Customer service
  • Customer experience
  • Avoidance of responsibility
  • Horrible customer service
  • Lack of caring
  • Quality of the job

Lumber Liquidators and Empire Today Most Positive Reviews

Top rated reviews
4.7

My order was placed on Wed 3/20.
I paid $20 for overnight shipment.
FedEx Label generates 3/21 with delivery scheduled 3/2...

5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

Lumber Liquidators and Empire Today Most Critical Reviews

Lowest rated reviews
1

We spent thousands of dollars, went with a LL recommended installer and within weeks, our product was chipping and...

1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

Lumber Liquidators and Empire Today Latest Reviews

Recent published reviews
1

floor buckling lifting at the edges customer service basically said to kick rocks ......im so pissed off not only to...

Read all 301 reviews
1

My mom had flooring put in on 11/25.
1-There is a gap between the kitchen and living room.
2- We had to wait 12 hrs in my...

Read all 866 reviews

Lumber Liquidators and Empire Today Products and Services

Most reviewed product and services
  • Lumber Liquidators Flooring (13 reviews)
  • Lumber Liquidators Laminate Flooring (11 reviews)
  • Lumber Liquidators Flooring Installation (9 reviews)
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (115 reviews)
  • Empire Today Carpet Installation (88 reviews)