PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has verified representatives
2.8
Empire Today
Home Depot

Empire Today and Home Depot Overview

Total reviews
880
2539
Company responses
868
0
Issues resolved
8
28

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2539 reviews. It is 1659 reviews more than Empire Today received since Jan 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Empire Today customer support team and Home Depot customer service.

Empire Today and Home Depot Consumer Ratings

Rank
13 out of 258 in Flooring and Tiling category
59 out of 482 in Supermarkets and Malls category
Customer service
22 in category
62 in category
Diversity of Products or Services
25 in category
43 in category
Product or Service Quality
17 in category
58 in category

Empire Today and Home Depot Rating Details

Customer service
1.2 (234 reviews)
1.5 (842 reviews)
Reviewer's quote

To say I am disappointed with the overall customer service is an understatement ! Nearly a year ago I purchased flooring and installation for 3 rooms. One of the flooring I chose was based on the information I was given, which was that this particular flooring could be installed on the stairs at an...

Vanessa B

...In any case-don't buy from Home Depot-customer service for them is history. Paying customers deserve much better-you can bet if you owe them money they will figure out how to use a mailbox..

lestrunak@yahoo.com
Diversity of Products or Services
2 (171 reviews)
2.7 (621 reviews)
Reviewer's quote

The company touts affiliations of reputable business agencies and services but in no way shape or form shares the levels of commitment and service. My hope in taking the time to share my experience is to prevent others becoming victims of Empire Today. I would sooner walk on a dirt floor before...

Marc

Please get the delivery services you contract not to knowingly drop broken items at doorways, and then run like bats outa *** back to their truck and drive away. The purchase and return process with Home Depot was multi-clustered F#@king nightmare from beginning to near the very end. The only...

Solomia
Product or Service Quality
1.5 (160 reviews)
2 (666 reviews)
Reviewer's quote

Bad installation, lousy customer service, and they avoid your complaints. Company does not honor installation guarantee..

David G

...The"customer service" informed me i should have checked their website for"excluded items" which apparently is everything that costs very much! Store management will do nothing, corporate will do nothing, so DON'T trust the 11% unless you get it in writing that what you but will qualify!..

PissedConsumer1767378

Empire Today and Home Depot Pros and Cons

Pros
  • Initial contact
  • Ripped me off and still lying to me
  • People were very courteous
  • Location of store
  • Location
  • Service at the store
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Empire Today and Home Depot Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Empire Today and Home Depot Most Critical Reviews

Lowest rated reviews
1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Empire Today and Home Depot Latest Reviews

Recent published reviews
1.8

To say I am disappointed with the overall customer service is an understatement ! Nearly a year ago I purchased...

Read all 870 reviews
1

Home Depot hangs banners from the ceiling with promises that are repeated on the receipt: Return anything anytime for a...

Read all 2539 reviews

Empire Today and Home Depot Products and Services

Most reviewed product and services
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (115 reviews)
  • Empire Today Carpet Installation (89 reviews)
  • Home Depot Customer Care (213 reviews)
  • Home Depot Delivery Service (158 reviews)
  • Home Depot Installation (147 reviews)