PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HMS Home Warranty and Empire Today as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has Verified Representatives
2.9
HMS Home Warranty
Empire Today

HMS Home Warranty and Empire Today Overview

Total reviews
400
895
Company responses
0
881
Issues resolved
6
9

HMS Home Warranty and Empire Today Consumer Ratings

Rank
184 out of 920 in Household Services category
14 out of 209 in Flooring and Tiling category
Customer service
111 in category
24 in category
Warranty
89 in category
10 in category
Product or Service Quality
111 in category
18 in category
Diversity of Products or Services
124 in category
26 in category

HMS Home Warranty and Empire Today Rating Details

Customer service
1.2 (182 reviews)
1.2 (247 reviews)
Reviewer's quote

When I needed them the most, they wont pay what they should and its impossible to speak to anyone in customer service that I can understand. Ive called countless times and been transferred to numerous departments but no one will help me. They have agreed that those are covered items on my policy...

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I had to call customer service all day which is no help like at all, be run around, file complaints, and call people to get answers of which I never got. Somehow later on today I got through your poor customer service line and spoke to a nasty representative name Kevin. He was no help at all, none...

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Warranty
1.2 (168 reviews)
1.6 (144 reviews)
Reviewer's quote

I am a Realtor, I recommended this company for the home warranty and it was purchased for the new buyer. They have been in their new home since 3-4-2020 and just recently the furnace isn't working right. It kicks off all the time and won't run...

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...She said that all she needed to do was look up the warranty for the Empire Today Pet Friendly Pup Pet Urine Protection Carpet. Amazingly enough, she was having computer problems. She promised to send her information to me via email and I would get a return call from her the next day...

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Product or Service Quality
1.1 (162 reviews)
1.5 (171 reviews)
Reviewer's quote

...This company refused to cover the replacement of a warranty covered component because I didn't have the time available for their service to send their technician to perform the repair. Poor level of service..

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I went through empire's customer service, and they assured me that they would have brought it to my attention if there had been any moisture issues at that time. I explained that the same area of the bathroom floor I had initially pointed out to the salesman was suffering the same fate as...

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Diversity of Products or Services
1.4 (155 reviews)
2 (181 reviews)
Reviewer's quote

I was on hold with sears appliance repair services for 20 mins to be told that they had no idea on any repairs for me. Issue Four: I called back to be told that according to the notes I have to get a message and respond saying I wanted the washer or the money instead to move forward and that he was...

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...and found yes there were two h i was on the phone for nearly one hour and a half her name is Belle Martin so no I will never use you guys or recommend your services all I'm trying to do is have my no stain carpet...

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HMS Home Warranty and Empire Today Pros and Cons

Pros
  • Prompt response to calls
  • Noy much
  • Idea of warranty convenience & replacement of aged appliances
  • Were quick to install
  • People were very courteous
  • Initial contact
Cons
  • Horrible customer service
  • Run-around
  • Run around and lies
  • Horrible customer service
  • Lack of caring
  • Quality of the job

HMS Home Warranty and Empire Today Most Positive Reviews

Top rated reviews
5

Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and...

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5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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5

We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and...

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5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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HMS Home Warranty and Empire Today Most Critical Reviews

Lowest rated reviews
1

Don't get a HMS warranty for your home.
Anything that is more than a loose screw is not covered.
beware!

Don't get a HM...

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1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough
claimed I would hear from HMS ad...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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HMS Home Warranty and Empire Today Latest Reviews

Recent published reviews
1

We havent had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have...

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1.2

your representative has terrible people skills i didn't like the way i was treated she didn't want to do her job i have...

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No votes

after waiting over a week for tech to check why air is not working, waited a month then found out that they had denied...

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1

Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not...

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HMS Home Warranty and Empire Today Products and Services

Most reviewed product and services
  • Hms Home Warranty Warranty (150 reviews)
  • Hms Home Warranty Claim (60 reviews)
  • Hms Home Warranty Homeowners Policy Claim (47 reviews)
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (118 reviews)
  • Empire Today Carpet Installation (90 reviews)