PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and HMS Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has Verified Representatives
2.9
Empire Today
HMS Home Warranty

Empire Today and HMS Home Warranty Overview

Total reviews 900 400
Company responses 886 0
Issues resolved 9 6

Empire Today and HMS Home Warranty Consumer Ratings

Rank
13 out of 209 in Flooring and Tiling category
186 out of 918 in Household Services category
Customer service
No votes
110 in category
Diversity of Products or Services
No votes
125 in category
Product or Service Quality
No votes
115 in category
Price Affordability
No votes
135 in category

Empire Today and HMS Home Warranty Rating Details

Customer service
No votes
1.2 (182 reviews)
Reviewer's quote

We get lies from customer service, and they refuse to let us address the salesperson directly. I have a heart condition and between myself and my 87 yr old Mother, WE were the ones that moved an entire living room and 3 bedrooms full of furniture because the boys they sent (men wouldn't have done...

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When I needed them the most, they wont pay what they should and its impossible to speak to anyone in customer service that I can understand. Ive called countless times and been transferred to numerous departments but no one will help me. They have agreed that those are covered items on my policy...

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Diversity of Products or Services
No votes
1.4 (155 reviews)
Reviewer's quote

...And I will continue to write reviews online to warn everyone to run from this company! Their products are HORRIBLE and their customer service is even worse!..

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I was on hold with sears appliance repair services for 20 mins to be told that they had no idea on any repairs for me. Issue Four: I called back to be told that according to the notes I have to get a message and respond saying I wanted the washer or the money instead to move forward and that he was...

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Product or Service Quality
No votes
1.1 (162 reviews)
Reviewer's quote

We went with the premium carpet based upon the sales pitch and the promise of Empire service and 20+ year warranties - HUGE MISTAKE in choosing Empire any day! By March of 2020 we noticed the carpet begin to bunch and had striations in the fibers. When we called Empire, we were advised that any...

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...This company refused to cover the replacement of a warranty covered component because I didn't have the time available for their service to send their technician to perform the repair. Poor level of service..

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Price Affordability
No votes
1.5 (149 reviews)
Reviewer's quote

After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. The home at this moment has bare floors and during the quote and at this moment there is no furniture. However, on the product...

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Their contractor offered to find the lowest price for the replacement part and install it without further charge. Common sense would tell you that you replace a malfunctioning part before it fails completely especially on a critical item like a furnace in the middle of winter. Also their contractor...

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Empire Today and HMS Home Warranty Pros and Cons

Pros
  • Were quick to install
  • People were very courteous
  • Initial contact
  • Prompt response to calls
  • Noy much
  • Idea of warranty convenience & replacement of aged appliances
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Horrible customer service
  • Run-around
  • Run around and lies

Empire Today and HMS Home Warranty Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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5

Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and...

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5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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5

We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and...

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Empire Today and HMS Home Warranty Most Critical Reviews

Lowest rated reviews
1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

Don't get a HMS warranty for your home.
Anything that is more than a loose screw is not covered.
beware!

Don't get a HM...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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1

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough
claimed I would hear from HMS ad...

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Empire Today and HMS Home Warranty Latest Reviews

Recent published reviews
1

The salesperson wasn't very well schooled on his products, he made promise after promise about all the things they...

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1

We havent had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have...

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1

Purchased $12,000 worth of flooring, mostly carpet in February 2019. We went with the premium carpet based upon the sale...

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No votes

after waiting over a week for tech to check why air is not working, waited a month then found out that they had denied...

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Empire Today and HMS Home Warranty Products and Services

Most reviewed product and services
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (119 reviews)
  • Empire Today Carpet Installation (90 reviews)
  • Hms Home Warranty Warranty (150 reviews)
  • Hms Home Warranty Claim (60 reviews)
  • Hms Home Warranty Homeowners Policy Claim (47 reviews)