PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and Fifty Floor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has Verified Representatives
2.9
Fifty Floor

Fifty Floor

Has Verified Representatives
3.0
Empire Today
Fifty Floor

Empire Today and Fifty Floor Overview

Total reviews
895
254
Company responses
881
131
Issues resolved
9
4

Empire Today and Fifty Floor Consumer Ratings

Rank
14 out of 209 in Flooring and Tiling category
13 out of 209 in Flooring and Tiling category
Customer service
25 in category
19 in category
Diversity of Products or Services
27 in category
22 in category
Product or Service Quality
19 in category
15 in category
Price Affordability
25 in category
27 in category

Empire Today and Fifty Floor Rating Details

Customer service
1.2 (247 reviews)
1.6 (83 reviews)
Reviewer's quote

I had to call customer service all day which is no help like at all, be run around, file complaints, and call people to get answers of which I never got. Somehow later on today I got through your poor customer service line and spoke to a nasty representative name Kevin. He was no help at all, none...

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However, if you feel most of your decision for remodeling/upgrading your house is made with good customer service in mind , I would steer VERY clear of this company. Whatever money they saved me was not worth dealing with the below average and defensive customer service they provide. That goes from...

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Diversity of Products or Services
2 (181 reviews)
2.2 (63 reviews)
Reviewer's quote

...and found yes there were two h i was on the phone for nearly one hour and a half her name is Belle Martin so no I will never use you guys or recommend your services all I'm trying to do is have my no stain carpet...

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...I an very disappointed that 50 Floor will not stand behind their products they sell even if the manufacturer will not. From my research on line, I can see that we are not the only customers with the same or similar problem with this carpet. We are in our 70s, retired and on a fixed income...

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Product or Service Quality
1.5 (171 reviews)
1.9 (67 reviews)
Reviewer's quote

I went through empire's customer service, and they assured me that they would have brought it to my attention if there had been any moisture issues at that time. I explained that the same area of the bathroom floor I had initially pointed out to the salesman was suffering the same fate as...

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Well, our Saga with 50Floor is finally OVER! It took them an additional 69 days and 6 more trips out to our house to provide the finished product that their Salesmen sold to us. After dealing with the local Garner office with little progress (if they even called back) I had to run this up the chain...

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Price Affordability
2.2 (164 reviews)
2.1 (69 reviews)
Reviewer's quote

After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. The home at this moment has bare floors and during the quote and at this moment there is no furniture. However, on the product...

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...Floors not properly cleaned, found 4 nails in one doorway, nails for floor trim WAY too long about 2 1/2"! Price suppose to be 60% off, flooring WAY OVERPRICED! WOULD NOT RECOMMEND TO ANYONE !..

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Empire Today and Fifty Floor Pros and Cons

Pros
  • Were quick to install
  • People were very courteous
  • Initial contact
  • Installers
  • Product choice
  • Floor is beautiful but the lack of trim work ruins the look
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Unsatisfied
  • Installation
  • Customer service

Empire Today and Fifty Floor Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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5

All I can say is Wow! Floors look awesome and I'm glad I went with laminate. Salesman knew a lot and we are so...

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5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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5

I recently had new flooring installed by 50 Floor. Met with the sales rep, James, and he helped me select the flooring...

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Empire Today and Fifty Floor Most Critical Reviews

Lowest rated reviews
1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

August 8: salesman and order.
August 20: no contact from company. I called and made the order.
Sept 7: Installation day.
Se...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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1

On December 4, 2014, we signed a purchase order with 50 Floor to remove existing hardwood floors and carpet in our home...

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Empire Today and Fifty Floor Latest Reviews

Recent published reviews
1.2

your representative has terrible people skills i didn't like the way i was treated she didn't want to do her job i have...

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No votes

Had asign contract with them took forever for them to come out when come they did nothing they have been paid I only...

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1

Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not...

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No votes

Just a few months ago 50 floor totally installed our house,it was lots of money for us.We have several boards buckling...

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Empire Today and Fifty Floor Products and Services

Most reviewed product and services
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (118 reviews)
  • Empire Today Carpet Installation (90 reviews)
  • Fifty Floor Flooring Installation (92 reviews)
  • Fifty Floor Installation (33 reviews)
  • Fifty Floor Customer Care (17 reviews)