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Empire Today

Household Services
Has verified representatives
  • 6 ISSUES RESOLVED
  • 829 COMPANY RESPONSES
  • 846 TOTAL REVIEWS

Not enough votes to show an average rating

Customer service
Staff
Reliability
Website
Turnaround Time
  • Initial contact 4
  • People were very courteous 3
  • Originally liked salesperson - 3
  • Came to my home 3
  • Were quick to install 2

Customers don't like

  • Horrible customer service27
  • Lack of caring8
  • Quality of the job4
  • Way the installation went and the end product3
  • Never use them again3
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Fifty Floor

Construction and Repair
Has verified representatives
  • 1 ISSUES RESOLVED
  • 69 COMPANY RESPONSES
  • 180 TOTAL REVIEWS

Not enough votes to show an average rating

Customer service
Staff
Reliability
Website
Turnaround Time
  • Installers 2
  • Second round of installers 1
  • Quality of products 1
  • Product choice 1
  • Good reveiws 1

Customers don't like

  • Unsatisfied7
  • Installation6
  • Deplorable customer service4
  • No calls back3
  • Lie about the contract3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1382703

Empire uses subpar products and bad contractors. I have had carpet from empire for about 2 years and it looks like its been in the house for 10 years because of the wear patterns.

I was told it was durable and would take heavy traffic.

We dont tend to wear shoes in the house, have a 15lbs dog and a 5 year old who travels the house but I feel it shouldn't be this bad. Exspecially for what we paid.

Anonymous
to Brian #1439198

My sentiments exactly.

Anonymous
#1381046

Empire today is a terrible terrible company DO NOT USE THEM

Anonymous
Kernersville, North Carolina, United States #1308062

I think people need to watch Empire's sales reps. I had them out for a pricing on 2 rooms total of 494 SF.

Now I had already let them do my home for flooring and it was more than 494 SF and it only cost me $4K. I was good with that and things went well. BUT not this time. I ordered a vinyl laminate wood flooring and the sales rep gave me a price of $11,365.00 and I dropped.

It doesn't take a genius to know that was wrong. It wasn't even real wood. So I called back and the kid told me his boss said I could have it for $8K and some change. again, I'm still numb.

I knew then it was a total rip off. So I will never recommend or use them again.

So now I'm getting my flooring from Lumber Liquidators $4100.00. More like it.

Anonymous
#1276383

I only used 50 Floor. But I felt I needed to write about not getting the full picture explained in terms of their 12 month no interest deal with Wells Fargo.

I was charged 27.99 % on my flooring because I was 3 weeks late at the near end of the contract. I still thought I had 3 weeks. I had been making double payments every month. Well after I made the 2nd to last payment I got charged $534.00 in interest.

I had not done a deal like this before and myself and my boyfriend were under a total different impression of theirs. The whole explanation was not so clear. But you cannot fight the Big Boys. Be very careful and make sure the salesman is very clear.

BUYER BEWARE !!

Breeze, ***, Ga.

Anonymous
to Anonymous Ocala, Florida, United States #1339645

Your first tip should have been Wells Fargo, a bank known for being part of the housing crash in 2008 and more recently for ripping off its own customers. I wouldn't trust anything to Wells Fargo. Sorry you had to learn the hard way.

Anonymous
Gastonia, North Carolina, United States #1249266

Looking to compare laminate flooring with 50floor or Empire..any experience with these two companies & product? Located outside Charlotte