PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and Fifty Floor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today
Has Verified Representatives
3.6
Empire Today
Fifty Floor

Empire Today and Fifty Floor Overview

Total reviews 938 281
Company responses 926 163
Issues resolved 10 5

Empire Today and Fifty Floor Consumer Ratings

Rank
9 out of 261 in Flooring and Tiling category
31 out of 261 in Flooring and Tiling category
Customer service
29 in category
20 in category
Diversity of Products or Services
37 in category
30 in category
Product or Service Quality
30 in category
26 in category
Price Affordability
33 in category
34 in category

Empire Today and Fifty Floor Rating Details

Customer service
1.2
(279 reviews)
1.6
(99 reviews)
Reviewer's quote

From start to finish, this company displayed poor customer service, as the salesman who showed up at our home smelled of cigarette smoke and had animal hair all over his coat. Without asking, he took off his coat and put it across the back of my sofa. And I could not take my eyes off his coat...

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I called the Charlotte location and complained about the lack of communication and customer service told me they had spoken with the General Manager and he would have the Installation Manager call me shortly. (LIE 5). No one arrive at 12 noon so at 1220 i called the installer back and he told me it...

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Diversity of Products or Services
2
(205 reviews)
2.2
(76 reviews)
Reviewer's quote

...You can get the same services in less amount from your local market..

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...I an very disappointed that 50 Floor will not stand behind their products they sell even if the manufacturer will not. From my research on line, I can see that we are not the only customers with the same or similar problem with this carpet. We are in our 70s, retired and on a fixed income...

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Product or Service Quality
1.5
(201 reviews)
1.9
(80 reviews)
Reviewer's quote

...but I do run customer service and how do you handle an already upset customer...

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...Please the manager lies and the quality of wood they use is poor. Run away from this people. You better off using a local floor installer..

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Price Affordability
2.2
(187 reviews)
2.1
(81 reviews)
Reviewer's quote

...show up, another thing was said by him, totally communication problems, contact paperwork didn't get till installer show up, and customer had to print it, price and payment problem due to salesman, not being truthful Then on tile removal, installer damaged cabinets, and couldn't or wouldn't finish job, due to...

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Did NOT honor the price listed on my SIGNED contract. Had to sign an addendum for price higher than initially quoted. Reason given..

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Empire Today and Fifty Floor Pros and Cons

Pros
  • Were quick to install
  • People were very courteous
  • Originally liked salesperson -
  • Installers
  • Product choice
  • Floor is beautiful but the lack of trim work ruins the look
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Unsatisfied
  • Installation
  • Customer service

Empire Today and Fifty Floor Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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5

We had 2 men that came and worked efficiently for 2 days moving furniture, leveling the cement floor and then installing...

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5

Had carpet installed on July 3ed 2020,,,,job was done efficently, men went above and beyond, I reccomend Empire Today...

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5

I recently had new flooring installed by 50 Floor. Met with the sales rep, James, and he helped me select the flooring...

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Empire Today and Fifty Floor Most Critical Reviews

Lowest rated reviews
1

Subpar overpriced products, shifty salesmen, empire does not stand behind its products and it's clear why. They would...

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1

50 Floors sent me to do a tile job. Never told me I had to rip up whole floor. The customer had been put off for...

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1

EMPIRE FLOORING IS NOT AN HONORABLE COMPANY
The Salesman (Paul):
I had flooring installed throughout my house (kitchen, st...

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1

Kindly please dont use them. My 41k has gone down the drain. Please the manager lies and the quality of wood they use...

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Empire Today and Fifty Floor Latest Reviews

Recent published reviews
1

I called the Company and soon received a letter in which they said they tried to contact me so to call them and I did....

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1

Oh theyll sell you anything and you think oh how good this will be but 1 year and 1 month after installation floors are...

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No votes

We had flooring put in our bedroom a few weeks ago! We SPECIFICALLY said DO NOT REMOVE the baseboards while installing t...

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No votes

I paid 13 thousand dollars for flooring for my condo. I have endured two months of installers installing and then...

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