Empire Today vs Fifty Floor
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and Fifty Floor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Empire Today and Fifty Floor Overview
Total reviews | 938 | 281 |
Company responses | 926 | 163 |
Issues resolved | 10 | 5 |
Empire Today and Fifty Floor Consumer Ratings
Empire Today and Fifty Floor Rating Details
Empire Today and Fifty Floor Pros and Cons
- Were quick to install
- People were very courteous
- Originally liked salesperson -
- Installers
- Product choice
- Floor is beautiful but the lack of trim work ruins the look
- Horrible customer service
- Lack of caring
- Quality of the job
- Unsatisfied
- Installation
- Customer service
Empire Today and Fifty Floor Most Positive Reviews
They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...
We had 2 men that came and worked efficiently for 2 days moving furniture, leveling the cement floor and then installing...
Had carpet installed on July 3ed 2020,,,,job was done efficently, men went above and beyond, I reccomend Empire Today...
I recently had new flooring installed by 50 Floor. Met with the sales rep, James, and he helped me select the flooring...
Empire Today and Fifty Floor Most Critical Reviews
Subpar overpriced products, shifty salesmen, empire does not stand behind its products and it's clear why. They would...
50 Floors sent me to do a tile job. Never told me I had to rip up whole floor. The customer had been put off for...
EMPIRE FLOORING IS NOT AN HONORABLE COMPANY
The Salesman (Paul):
I had flooring installed throughout my house (kitchen, st...
Kindly please dont use them. My 41k has gone down the drain. Please the manager lies and the quality of wood they use...
Empire Today and Fifty Floor Latest Reviews
I called the Company and soon received a letter in which they said they tried to contact me so to call them and I did....
Oh theyll sell you anything and you think oh how good this will be but 1 year and 1 month after installation floors are...
We had flooring put in our bedroom a few weeks ago! We SPECIFICALLY said DO NOT REMOVE the baseboards while installing t...
I paid 13 thousand dollars for flooring for my condo. I have endured two months of installers installing and then...
My sentiments exactly.
Empire today is a terrible terrible company DO NOT USE THEM
I agree wholeheartedly! Subpar flooring and contractors!
They do not stand by their contracts. Also, when they come to repair their inadequate installation they blame on you—-and want you to pay.
I think people need to watch Empire's sales reps. I had them out for a pricing on 2 rooms total of 494 SF.
Now I had already let them do my home for flooring and it was more than 494 SF and it only cost me $4K. I was good with that and things went well. BUT not this time. I ordered a vinyl laminate wood flooring and the sales rep gave me a price of $11,365.00 and I dropped.
It doesn't take a genius to know that was wrong. It wasn't even real wood. So I called back and the kid told me his boss said I could have it for $8K and some change. again, I'm still numb.
I knew then it was a total rip off. So I will never recommend or use them again.
So now I'm getting my flooring from Lumber Liquidators $4100.00. More like it.
How would you compare Empire Today vs Fifty Floor?
The same
Product or Service Quality
Fifty Floor has better quality
Empire Carpet is a total scam. It’s approach is to upsell and then use inferior contractors to install as quickly )and cheaply) as possible, with no commitment to what the sales agent had promised.
You think customer service is your friend?
Think again. There is no follow up.
I contracted 50 Floor to provide a service where they failed to be honest and advise me with the best information available leaving me with flooring that is not acceptable. Please note that I did not have any noticeable squeaks/cracks with my flooring prior to 50 Floor being contracted to provide a service.
1.Initial Consultation – Representative Dave suggested that new flooring be placed on existing flooring. Dave was aware that the existing flooring was ¾ and suggested putting in 3/8 of flooring. I personally informed Dave twice that the existing flooring is not level. Dave assured me that there will be no problem.
2.Post Consultation – I contracted a firm to remove existing trim in main floor area and replace with higher trim as 3/8 of flooring was to be placed on top of ¾ flooring. 3.Day of installation – I was informed by the construction crew that they cannot place new flooring over existing flooring as it is not level. I spoke to Mario (installation manager) where we agreed to remove the existing floor and provide repairs to the sub-floor, if damaged during the removal process. The cost was $2,500.
As a good business practice, 50 Floor should have informed me that if ¾ of flooring was to be removed then I will have issues with cracks/squeaking without any additional support being placed under the new flooring. Neither the installation manager and/or the construction crew provided any advice as they were well aware that I was not knowledgeable when it comes to flooring. 50 Floor has paperwork that I signed to authorize removal of the flooring in the amount of $2,500. The original contract they gave me, which shows a check mark is incorrect.
4.Day of installation – Half of the flooring was placed in the residence. I observed an area of the flooring (eastern section of the main floor) with a significant squeak, as well as other areas with some squeaking. I spoke to the installation manager (Mario) the following morning regarding this and I suggested that the existing sub-floor needs to be looked at. Again, 50 Floor should have observed the sub-floor prior to any installation to see if there were any issues.
I should not have had to tell them about this as they specialize in flooring. Later that day I observed the installation crew securing the exposed sub-floor (western section of the main floor area). No effort was made to re-secure the sub-floor on which the new flooring had been placed. Please note that upstairs bedroom and the eastern section of the main floor was already installed at the time of my conversation with the installation manager.
5.Installation Complete – Flooring has been installed and I still have the significant squeaking issue on the eastern section of the floor in the main living area, as well as other areas on the main floor and upstairs bedroom. The installation crew stated that I have joist and sub-floor issue and there is nothing they can do. My response was “if you can tell me that I have a joist/sub-floor problem once the new flooring has been placed then why did you not inform me prior to installing the new floor.” Furthermore, they stated that you cannot get rid of all squeaks and cracks when I was referencing other areas of the flooring that I was concerned about. They acted clueless and stated that they would need to speak to their manager.
6.Post Installation 1 – I was visited by two supervisors separately who both agreed that I have a joist/sub-floor issue. Again, I responded ““if you can tell me that I have a joist/sub-floor problem once the new flooring has been placed then why did you not inform me prior to installing the new floor.” The supervisors acted clueless and responded that they will have to speak to the installation manager. 7.Post Installation 2 – I spoke with Mario and we verbally agreed to a reduction of $1,500 from $2,500, which was the cost to remove the existing floor. The agreement was to compensate me for having to fix the eastern section of the main floor via the garage, which is underneath the problem area.
I received a letter they wanted me to sign. In summary, I did not agree with the way the letter was addressed. 8.Post Installation 3 – As of December 14, 2018, I have not received a response from 50 Fllor regarding this matter. In fact, 50 Floor processed a charge on my Wells Fargo account, dated November 27, 2018, without any communication with me to address my issues.
I contracted a firm to fix the flooring issue on the eastern section of the home, as this was a priority. Furthermore, the firm attempted to address an area located in the northern section of the home that was causing significant squeaking. The issue on the eastern section was fixed. However, the issue on the northern section still remains a problem.
I have been informed by this firm that I do not have a joist/sub-floor problem. Instead, the problem is that there is no support under the 3/8 flooring that has been installed. As previously noted, I originally had ¾ flooring and no noticeable issues with squeaks/cracks. As of writing this letter, I still have significant flooring issues in my residence.
Summary I have attempted to fix two of the several flooring issues in my home at this time, of which one fix was successful and the other was not. There is no guarantee that the other areas can be fixed from below. Therefore, there is a high probability that I will have remove the entire flooring again in the near future, as I cannot sell the home with the existing problems. As previously noted, the 3/8 flooring does not provide enough support to the sub-floor.
50 Floor should not have installed the flooring, period. They failed to advise me correctly at each stage of this contract.
The company refuses to accept any responsibility of its employees’ actions. Furthermore, they process a charge on my financing card without resolving the issues suggesting poor business ethics on their part.