PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Empire Today and Fifty Floor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today
Has Verified Representatives
2.9
Fifty Floor
Has Verified Representatives
3.2
Empire Today
Fifty Floor

Empire Today and Fifty Floor Overview

Total reviews 913 263
Company responses 901 150
Issues resolved 10 4

Empire Today and Fifty Floor Consumer Ratings

Rank
14 out of 223 in Flooring and Tiling category
11 out of 223 in Flooring and Tiling category
Customer service
27 in category
20 in category
Diversity of Products or Services
32 in category
25 in category
Product or Service Quality
22 in category
19 in category
Price Affordability
28 in category
30 in category

Empire Today and Fifty Floor Rating Details

Customer service
1.2 (260 reviews)
1.7 (87 reviews)
Reviewer's quote

...And a customer service team that is non existent..

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Horrible customer service didnt get service that I paid for lying salesman and lying assistant manager My floors were installed they did not pull up the old floors they put the new floors down on my old Floors the new towel rip two days later its a month later and I havent heard from anybody and...

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Diversity of Products or Services
2 (192 reviews)
2.2 (65 reviews)
Reviewer's quote

...They want ME to pay for an upgrade to fix the shoddy product they sold me! Stay away! There are reputable companies around who will charge you significantly less and stand by their work and products. Do your research! Message me for pictures of what they install..

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...I an very disappointed that 50 Floor will not stand behind their products they sell even if the manufacturer will not. From my research on line, I can see that we are not the only customers with the same or similar problem with this carpet. We are in our 70s, retired and on a fixed income...

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Product or Service Quality
1.5 (182 reviews)
1.9 (68 reviews)
Reviewer's quote

We ordered our flooring and when the first crew came they said that it was the wrong product as our floor was unleveled and told us to order a different product. The salesman had not brought a level was what we were informed and not his fault. The salesman comes back and brings new samples and...

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However, if you feel most of your decision for remodeling/upgrading your house is made with good customer service in mind , I would steer VERY clear of this company. Whatever money they saved me was not worth dealing with the below average and defensive customer service they provide. That goes from...

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Price Affordability
2.2 (174 reviews)
2.2 (70 reviews)
Reviewer's quote

After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. The home at this moment has bare floors and during the quote and at this moment there is no furniture. However, on the product...

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...Floors not properly cleaned, found 4 nails in one doorway, nails for floor trim WAY too long about 2 1/2"! Price suppose to be 60% off, flooring WAY OVERPRICED! WOULD NOT RECOMMEND TO ANYONE !..

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Empire Today and Fifty Floor Pros and Cons

Pros
  • Were quick to install
  • People were very courteous
  • Initial contact
  • Installers
  • Product choice
  • Floor is beautiful but the lack of trim work ruins the look
Cons
  • Horrible customer service
  • Lack of caring
  • Quality of the job
  • Unsatisfied
  • Installation
  • Customer service

Empire Today and Fifty Floor Most Positive Reviews

Top rated reviews
5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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5

All I can say is Wow! Floors look awesome and I'm glad I went with laminate. Salesman knew a lot and we are so...

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5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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5

I recently had new flooring installed by 50 Floor. Met with the sales rep, James, and he helped me select the flooring...

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Empire Today and Fifty Floor Most Critical Reviews

Lowest rated reviews
1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

August 8: salesman and order.
August 20: no contact from company. I called and made the order.
Sept 7: Installation day.
Se...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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1

On December 4, 2014, we signed a purchase order with 50 Floor to remove existing hardwood floors and carpet in our home...

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Empire Today and Fifty Floor Latest Reviews

Recent published reviews
3

Contacted Empire flooring after getting estimates from LL flooring and a couple private contractors. Decided on Empire...

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1

I am looking for who can help me get our floors completed and completed correctly. They are beautiful where they are don...

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1

We live in the Florida Bay area. The person they sent to do the work (apparently they have no one in our area) spoke...

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No votes

We have called the Maryland office with a question and left 5 messages with install and customer service since Friday....

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