PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fidelity National Home Warranty and Empire Today as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fidelity National Home Warranty
Empire Today

Fidelity National Home Warranty and Empire Today Overview

Total reviews
95
895
Company responses
0
881
Issues resolved
0
9

Fidelity National Home Warranty and Empire Today Consumer Ratings

Rank
162 out of 921 in Household Services category
14 out of 209 in Flooring and Tiling category
Customer service
121 in category
No votes
Product or Service Quality
105 in category
No votes
Price Affordability
132 in category
No votes
Warranty
100 in category
No votes

Fidelity National Home Warranty and Empire Today Rating Details

Customer service
1.1 (40 reviews)
No votes
Reviewer's quote

...Worse customer service ever..

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I had to call customer service all day which is no help like at all, be run around, file complaints, and call people to get answers of which I never got. Somehow later on today I got through your poor customer service line and spoke to a nasty representative name Kevin. He was no help at all, none...

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Product or Service Quality
1.2 (39 reviews)
No votes
Reviewer's quote

...A service agent was very rude and hung up on me (Jul-9 @4:45 PST) without any answer. Its almost impossible to live without a refrigerator during these times and this weather. Expect better response from FIDELITY...

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I went through empire's customer service, and they assured me that they would have brought it to my attention if there had been any moisture issues at that time. I explained that the same area of the bathroom floor I had initially pointed out to the salesman was suffering the same fate as...

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Price Affordability
1.5 (37 reviews)
No votes
Reviewer's quote

He offered Fidelity a reasonable price which they authorized. We talked while he changed the motor about the age of my system and he recommended I keep the warranty plan in place that the compressor has had a hard time twice now and would be very costly to replace and likely Fidelity would only...

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After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. The home at this moment has bare floors and during the quote and at this moment there is no furniture. However, on the product...

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Warranty
1.1 (36 reviews)
No votes
Reviewer's quote

...Called the Plumbing vendor 3 times and I've called gave Home Warranty CS person info. The plumbers turned off both faucets and now I can't even turn on the working one. Home Warranty called and left a message, but didn't leave the correct phone number...

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...She said that all she needed to do was look up the warranty for the Empire Today Pet Friendly Pup Pet Urine Protection Carpet. Amazingly enough, she was having computer problems. She promised to send her information to me via email and I would get a return call from her the next day...

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Fidelity National Home Warranty and Empire Today Pros and Cons

Pros
  • Disgraceful
  • Have replaced several appliances for me
  • Good company
  • Were quick to install
  • People were very courteous
  • Initial contact
Cons
  • Rotten customer service
  • Horrible customer service
  • Poor network of service providers
  • Horrible customer service
  • Lack of caring
  • Quality of the job

Fidelity National Home Warranty and Empire Today Most Positive Reviews

Top rated reviews
4

Signed up with FNHW in 2017. In Aug 2018, just before my renewal date, the water pressure regulator went out. The plumbe...

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5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

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No votes
5

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave...

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Fidelity National Home Warranty and Empire Today Most Critical Reviews

Lowest rated reviews
1

Aweful. Called for service on garage openers that were not working. Sent tech, who inspected, called Fidelity, then...

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1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

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1

These people take your money and don't help. Thieves, cheats and liars. We filed a claim Friday and they said pay the...

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1

We made an appointment to choose carpet on a Wednesday, found what we liked and was scheduled for an install on Saturday...

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Fidelity National Home Warranty and Empire Today Latest Reviews

Recent published reviews
1

I called 3 weeks ago to have a company come out to fix the A/C. Fidelity had a company come out about 3 days after my...

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1.2

your representative has terrible people skills i didn't like the way i was treated she didn't want to do her job i have...

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2

Plumbers came out to fix the leaking faucet. At first they said, "too old" Then they took a part, said they would...

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1

Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not...

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Fidelity National Home Warranty and Empire Today Products and Services

Most reviewed product and services
  • Fidelity National Home Warranty Warranty (29 reviews)
  • Fidelity National Home Warranty Claim (12 reviews)
  • Fidelity National Home Warranty Air Conditioner Repair (6 reviews)
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (118 reviews)
  • Empire Today Carpet Installation (90 reviews)