PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Qatar Airways and Emirates Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Qatar Airways
Emirates Airlines

Qatar Airways and Emirates Airlines Overview

Total reviews 123 296
Company responses 0 0
Issues resolved 0 0

Qatar Airways and Emirates Airlines Consumer Ratings

Rank
44 out of 450 in Transport category
65 out of 450 in Transport category
Customer service
35 in category
No votes
Website
38 in category
No votes
Exchange, Refund and Cancellation Policy
39 in category
No votes
Product or Service Quality
44 in category
No votes

Qatar Airways and Emirates Airlines Rating Details

Customer service
1.9 (24 reviews)
No votes
Reviewer's quote

I dont know where to begin on my frustration and how the ground passenger agents have no customer service ediquit in how to treat customers. Since my trip from Boston to Islamabad on Sept 4 and my return on Oct 20th the experience was absolutely terrible. First I lost my first flight on the third...

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After reaching Spain we called their customer service who asked us to file an online complaint with Emirates which we did but they sided with the agents by sending a templated initial response and just did not answer our questions or any futher emails. ------------ I am disgusted and appalled by...

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Website
2.6 (20 reviews)
No votes
Reviewer's quote

its 2 days before my flight and there is no way to find someone or someway to change the date! their call center is off and the website does not allow me to change my flight date..

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Emirates' confusing baggage policy: The website has multiple version for the same information and the customer support's speed of response is at least more than a week so if you are booking a ticket with Emirates then it is good to figure out the baggage policy first. Confusing Airport layout and...

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Exchange, Refund and Cancellation Policy
1.8 (19 reviews)
No votes
Reviewer's quote

Was advised will get my money back but Qatar Airways also charged my card twice so now out of pocket as awaiting refund rubbish customer service ring they don't answer phone for ages emailed so many times still haven't got my refund send all relevant documents just let me know if processed refund...

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...My $330 ticket needed a $170 cancellation fee since tickets are not transferrable. Even my bank wouldn't help..

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Product or Service Quality
1.9 (16 reviews)
No votes
Reviewer's quote

...and was denied service. The manager has no knowledge of how to handle COVID documentations. I was supposed to travel to a family emergency in Malaysia with your unprofessional staff and the hassle that they gave me...

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I requested refund online on March 28 2020 until now I call more than 20x all answers from customer service Was positive, but I didnt get the refund until now . Please solve this issue ticket no 176233****976..

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Qatar Airways and Emirates Airlines Pros and Cons

Pros
  • Comfort
  • No flight
  • Wide network
  • Seats
  • Food
  • Yes
Cons
  • No response from customer care center
  • No processes
  • No flight
  • Poor customer service
  • Staff
  • Services

Qatar Airways and Emirates Airlines Most Positive Reviews

Top rated reviews
5

Under corona issues &;;;;; my country airport closed,

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5

I have decided never to fly with Emirates again for the simple fact, you are treated like a piece of *** Plane is really...

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5

I booked my flight with u guys i saw it says flight rescheduled but ticket agent told me its canceled now i can see the...

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4.4

Shocked to see some of the comments abt emirates.
i fly with emirates for last 5 years and a silver member. All the time...

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Qatar Airways and Emirates Airlines Most Critical Reviews

Lowest rated reviews
1

I had an awful experience with both Qatar Airways / Hamad International Airways in Doha. I had a short connection in Qat...

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1

I 'lost' an expensive cardigan en route to Dubai. Not allowed back onto plane airside. Lost and Found at Dubai useless...

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1

Cant reach out to the customer service people after calling for 4 hours. They have only 2 numbers to reach out.

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1

Emirates has a rewards program for people like me who have purchased expensive plane tickets. They give you points...

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Qatar Airways and Emirates Airlines Latest Reviews

Recent published reviews
No votes

It asked me to call customer service, but the call didnt work .

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4.2

I requested refund online on March 28 2020 until now I call more than 20x all answers from customer service Was...

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No votes

I have a work permit visa for the Maldives and I am supposed to travel on the 3rd of November,
I am leaving from Beirut a...

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1

It wasn't clear what name was to be used for the passenger, so I put my name because I was paying for my dad, and...

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Qatar Airways and Emirates Airlines Products and Services

Most reviewed product and services
  • Qatar Airways Flight Booking (11 reviews)
  • Emirates Airlines Flight (131 reviews)
  • Emirates Airlines Baggage Policy (25 reviews)
  • Emirates Airlines Flight Attendant (21 reviews)