PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Qatar Airways and Emirates Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Qatar Airways
Emirates Airlines

Qatar Airways and Emirates Airlines Overview

Total reviews 1347 817
Company responses 0 0
Issues resolved 20 5

Qatar Airways and Emirates Airlines Consumer Ratings

Rank
81 out of 512 in Airlines and Air Transport category
48 out of 512 in Airlines and Air Transport category
Customer service
83 in category
54 in category
Product or Service Quality
74 in category
39 in category
Exchange, Refund and Cancellation Policy
86 in category
71 in category
Reliability
70 in category
29 in category

Qatar Airways and Emirates Airlines Rating Details

Customer service
1.6
(379 reviews)
1.8
(207 reviews)
Reviewer's quote

...Poor customer service at check in site. Ridiculous behavior of staff members. I have to attend an interview tomorrow in the morning, but unfortunately I won't be able to make that due to the flight delay...

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...Subsequent customer service chat minutes later assured me of NO chauffeur service. Cancellation could be done - with a fee of THB 4,600 (c. $130)...

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Product or Service Quality
1.9
(321 reviews)
2.2
(150 reviews)
Reviewer's quote

...They took money for a service they didn't provide and is refusing to make it right. I even told them that I'll take flight credit - still nothing..

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Hey I had really bad experience with Emirates and future will never be using Emirates services. I bought ticket to USA To Jeddah and India. I went to Jeddah and get sick need to call 911 and go to the hospital with Ambulance...

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Exchange, Refund and Cancellation Policy
1.7
(299 reviews)
1.8
(147 reviews)
Reviewer's quote

...Qatar Airways was rescheduled from 8:15 PM to 6:30 PM, and I received a notification giving me the option to either accept the itinerary change or request a refund. Unfortunately, the new timing conflicts with my connecting flight from Orlando to Miami, which arrives at 6:00 PM. Consequently, I won't be able to...

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...After complaining to Emirates, I was bounced around multiple times and clearly they refused to refund my miles. I can't believe how this can even happen! First they devalue the Miles Program and then find tactics to sabotage the points! Wow!..

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Reliability
1.9
(272 reviews)
2.4
(105 reviews)
Reviewer's quote

I took a once in a lifetime business class flight with Qatar to Melbourne, and was very impressed with the in-flight service. However, when I returned, I couldn't see the points which should have been added to my account. I tried calling only to be told they had been added, so I thought there must...

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Hello Team,This is reference to the above Claim#. I travelled Via your airlines in the month of Jan from Bangalore, India to Newark, NJ. However when i reached NJ, I noticed that my baggage was damaged, it was biggest size of the 3 piece set which is 28" size baggage was damaged. I sent the...

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Qatar Airways and Emirates Airlines Pros and Cons

Pros
  • Comfort
  • Unhappy client all way around
  • Many destinations
  • Food
  • Seats
  • No pros
Cons
  • No response from customer care center
  • Poor non existent customer service
  • Lots of unhappy customer in lax ticketing
  • Poor customer service
  • Do not care about customers
  • Worst customer service

Qatar Airways and Emirates Airlines Most Positive Reviews

Top rated reviews
5

Dear sir ,
I try so many times to put my account details but it is not working properly..
Please reply me ..
Please help us...

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5

Ayoob was excellent, very helpful, going that extra mile to make me feel comfortable and relaxed. I do not usually...

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5

Under corona issues &;;;;; my country airport closed,

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5

Good day. I'm awaiting Covid-19 test results for my wife Shaquna Pendarvis. I was told that the results won't be back un...

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Qatar Airways and Emirates Airlines Most Critical Reviews

Lowest rated reviews
1

QRJFAE
Hey
Im sending you this mail with much frustration and disappointment.
On Monday/Thuesday 26th/27th September I had...

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1

I was travelling on Emirates Flight from Dubai to Chennai, where the air hostess tipped the hot cup of black coffee over...

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1

Poorly trained staff in INDIA. They have no idea what they are doing and no one in the company cares. They are not...

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1

There is no one to contact, no airport staff and the online services provided by Emirates is not working.
Company that bi...

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Qatar Airways and Emirates Airlines Latest Reviews

Recent published reviews
No votes

I got to the check in desk, 1:20mns before the flight take off, and they told me they have closed, I called customer car...

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1

Hello, I am Paulette Herron. I am traveling with Valarie Mathelier. Yesterday, when we arrived from Cairo, I was detaine...

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2

I took a once in a lifetime business class flight with Qatar to Melbourne, and was very impressed with the in-flight...

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1

I am appalled at the the deceptive nature of Emirates! I was flying Business Class from Dubai to Miami.
Upon check-in I w...

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