PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Malaysia Airlines and Emirates Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Malaysia Airlines
Emirates Airlines

Malaysia Airlines and Emirates Airlines Overview

Total reviews
87
293
Company responses
0
1
Issues resolved
0
0

Emirates Airlines was first mentioned on PissedConsumer on Mar 4, 2008 and since then this brand received 293 reviews. It is 206 reviews more than Malaysia Airlines received since Dec 2, 2012.

Malaysia Airlines and Emirates Airlines Consumer Ratings

Rank
91 out of 574 in Transport category
45 out of 574 in Transport category
Customer service
49 in category
42 in category
Website
92 in category
33 in category
Staff
63 in category
40 in category

According to consumer ratings and reviews, Emirates Airlines ranks 46 points higher in the Transport category than Malaysia Airlines. People gave Malaysia Airlines 1.3 stars for Customer service criterion in Transport category and it is 144 points higher than the worst rated brand in this category. At the same time, Emirates Airlines was rated 1.4 stars for Customer service criterion in this category and it is 151 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Emirates Airlines has a higher rating than Malaysia Airlines. Regarding Staff criterion, consumers gave Malaysia Airlines 1.6 stars and it is 67% greater than other in category. Emirates Airlines however was rated 1.9 stars and it is 79% greater than other in category.

Malaysia Airlines and Emirates Airlines Rating Details

Customer service
1.3 (49 reviews)
1.4 (55 reviews)
Reviewer's quote

...you to issue me the ticket on the mentioned date ( as payment has already done) I have sent couple of email and made call multiple times your worst customer service and reservation department is not replying my email and can not even guide me about my ticket. Thanks, MD SULIMAN...

MD S

Customer service is not very good, booked my seat with leg room and changed me last minute apolyed ..

PissedConsumer987878
Website
1.6 (39 reviews)
2.6 (42 reviews)
Reviewer's quote

Tried more times via phone, email, website, multiple times with no feedback or response. Baggage delayed, no information as to where it was, incompetent staff in various countries almost made me miss my connecting flight, was forced to move from a seat that I hand picked through the check-in...

PissedConsumer1113382

Emirates' confusing baggage policy: The website has multiple version for the same information and the customer support's speed of response is at least more than a week so if you are booking a ticket with Emirates then it is good to figure out the baggage policy first. Confusing Airport layout and...

Lytle
Staff
1.6 (39 reviews)
1.9 (42 reviews)
Reviewer's quote

...Ticket counter staff had to be called to the counter as they were busy chatting. They were rude and dismissive..

Hartford

com Contacts & Information Posted: May 14, 2017 by Venkat Konduru Fake Staff Complaint Rating: 0 % with 0 votes Contact information: Johannesburg, South Africa emirates. com Hi There, I was travelling from Johannesburg to Hyderabad. Ticket Number: ********** 506814 I lost my laptop and tab at...

Nashon

Malaysia Airlines and Emirates Airlines Pros and Cons

Pros
  • Aircraft
  • On time
  • Staff on board
  • Seats
  • Food
  • Yes
Cons
  • Poor customer service
  • Customer service no help at all
  • Cheating
  • Poor customer service
  • Staff
  • Delayed flight

Malaysia Airlines and Emirates Airlines Most Positive Reviews

Top rated reviews
4.6

When going to London in 2015 Malaysia Airlines were excellent. I flew on the Airbus A380 both directions and couldn't fa...

5

I have decided never to fly with Emirates again for the simple fact, you are treated like a piece of *** Plane is really...

Malaysia Airlines and Emirates Airlines Most Critical Reviews

Lowest rated reviews
1

Dear Sir/Madam
My name is Pankaj H Anand..I was travelling from Auckland to Delhi on the 13th of June via Malaysian airl...

1

I 'lost' an expensive cardigan en route to Dubai. Not allowed back onto plane airside. Lost and Found at Dubai useless...

Malaysia Airlines and Emirates Airlines Latest Reviews

Recent published reviews
1

Dear Concern,
I am MD SULIMAN HOSSIN, purchased an online ticket to fly KUL-DAC on 24th May by MH196 and return on 18th J...

Read all 87 reviews

HI DID CONTACT EMIRATE AIRLINES IN MEXICO SO MANY TIMES TRAYING TO CORRECT MY FLYING DATE.LESS THAN 24 HOUR...

Read all 293 reviews

Malaysia Airlines and Emirates Airlines Products and Services

Most reviewed product and services
  • Malaysia Airlines Customer Care (23 reviews)
  • Malaysia Airlines Flight (16 reviews)
  • Malaysia Airlines Flight Booking (8 reviews)
  • Emirates Airlines Flight (130 reviews)
  • Emirates Airlines Baggage Policy (25 reviews)
  • Emirates Airlines Flight Attendant (21 reviews)