PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Emirates Airlines and Lufthansa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Emirates Airlines
Lufthansa

Emirates Airlines and Lufthansa Overview

Total reviews 295 19
Company responses 0 0
Issues resolved 0 0

Emirates Airlines and Lufthansa Consumer Ratings

Rank
68 out of 445 in Transport category
150 out of 445 in Transport category
Customer service
55 in category
122 in category
Website
43 in category
137 in category
Number of Destinations
25 in category
21 in category
Discounts and Special Offers
64 in category
38 in category

Emirates Airlines and Lufthansa Rating Details

Customer service
1.4 (57 reviews)
1 (6 reviews)
Reviewer's quote

After reaching Spain we called their customer service who asked us to file an online complaint with Emirates which we did but they sided with the agents by sending a templated initial response and just did not answer our questions or any futher emails. ------------ I am disgusted and appalled by...

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...They are ill-prepared to address a customer service issue in a timely manner. The Phillippine call center cannot resolve the problem. They claim that they have no supervisor there...

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Website
2.5 (44 reviews)
1.3 (7 reviews)
Reviewer's quote

Emirates' confusing baggage policy: The website has multiple version for the same information and the customer support's speed of response is at least more than a week so if you are booking a ticket with Emirates then it is good to figure out the baggage policy first. Confusing Airport layout and...

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...I tried to complain via the website, but they limit the number of words that can be included. They are making the most simple of problems the most complex by their indifference..

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Number of Destinations
3 (41 reviews)
3 (3 reviews)
Reviewer's quote

My flight number EK045' I forgot my tablet Samsang brand. Fight was from Dubai to Frankfurt. Please call me on 00971528325692, email : Mohd...

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Canceled travel to Italy with infant child after US citizens were urged to leave Italy due to Covid Spread. Never refunded.

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Discounts and Special Offers
1.7 (38 reviews)
2 (4 reviews)
Reviewer's quote

It wasn't clear what name was to be used for the passenger, so I put my name because I was paying for my dad, and getting the email. Then when the ticket was confirmed under the wrong name, I called them immediately. My $330 ticket needed a $170 cancellation fee since tickets are not transferrable....

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I bought a ticket for international flight, but I couldn't reach them via phone. Also, I could not find any e-mail address to reach out them on their web-site. I waited for them to answer my call for 1.30 hour and no customer representative answered it. They are awful...

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Emirates Airlines and Lufthansa Pros and Cons

Pros
  • Seats
  • Food
  • Yes
  • Non
  • Ease of booking
Cons
  • Poor customer service
  • Staff
  • Services
  • No refund
  • Never refund due to covid cancellations
  • Do not honor service commitments

Emirates Airlines and Lufthansa Most Positive Reviews

Top rated reviews
5

I have decided never to fly with Emirates again for the simple fact, you are treated like a piece of *** Plane is really...

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No votes
4.4

Shocked to see some of the comments abt emirates.
i fly with emirates for last 5 years and a silver member. All the time...

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No votes

Emirates Airlines and Lufthansa Most Critical Reviews

Lowest rated reviews
1

I 'lost' an expensive cardigan en route to Dubai. Not allowed back onto plane airside. Lost and Found at Dubai useless...

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1

I had booked a lufthansa airlines return flight through an online travel agency called "Travelmerry" from chicago to del...

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1

Emirates has a rewards program for people like me who have purchased expensive plane tickets. They give you points...

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1

I purchased four tickets on Lufthansa from the US to Europe -- one for me and three for my young grandchildren....

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Emirates Airlines and Lufthansa Latest Reviews

Recent published reviews
1

It wasn't clear what name was to be used for the passenger, so I put my name because I was paying for my dad, and...

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No votes

Hello,
I was booked through FlightHub for June 10th to Hamburg on Lufthansa, Germany closed borders to non EU citizens.
We...

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1

After reaching Spain we called their customer service who asked us to file an online complaint with Emirates which we di...

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1

Canceled travel to Italy with infant child after US citizens were urged to leave Italy due to Covid Spread. Never...

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Emirates Airlines and Lufthansa Products and Services

Most reviewed product and services
  • Emirates Airlines Flight (131 reviews)
  • Emirates Airlines Baggage Policy (25 reviews)
  • Emirates Airlines Flight Attendant (21 reviews)
  • Lufthansa Flight Booking (2 reviews)
  • Lufthansa Baggage Policy (1 review)