PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etihad Airways and Emirates Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etihad Airways

Etihad Airways

Has Verified Representatives
2.6
Etihad Airways
Emirates Airlines

Etihad Airways and Emirates Airlines Overview

Total reviews 470 296
Company responses 442 0
Issues resolved 6 0

Etihad Airways and Emirates Airlines Consumer Ratings

Rank
34 out of 450 in Transport category
65 out of 450 in Transport category
Customer service
73 in category
No votes
Website
85 in category
No votes
Level of Comfort
72 in category
No votes
Product or Service Quality
84 in category
No votes

Etihad Airways and Emirates Airlines Rating Details

Customer service
1.2 (197 reviews)
No votes
Reviewer's quote

Did not connect my call I wait more than 28 minutes they finish my balance but no body on linr very dirty,lousy, rubbish very poor service from etihad customer service I am trying to book my ticket but after long time waiting don't want to use this service..

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After reaching Spain we called their customer service who asked us to file an online complaint with Emirates which we did but they sided with the agents by sending a templated initial response and just did not answer our questions or any futher emails. ------------ I am disgusted and appalled by...

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Website
1.9 (159 reviews)
No votes
Reviewer's quote

...They are sold in "$" says Etihad's website. Only "US$" clarified the agent. There is more...

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Emirates' confusing baggage policy: The website has multiple version for the same information and the customer support's speed of response is at least more than a week so if you are booking a ticket with Emirates then it is good to figure out the baggage policy first. Confusing Airport layout and...

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Level of Comfort
1.8 (158 reviews)
No votes
Reviewer's quote

This level of service was very surprising considering the amasing service EMIRATES offers carrying your luggage. Upon conversations with Ermer and probing Ermer as to why I wasn't boarding the flight when it is still showing as boarding on TV Screens within the airport, he advised that myself and...

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I requested refund online on March 28 2020 until now I call more than 20x all answers from customer service Was positive, but I didnt get the refund until now . Please solve this issue ticket no 176233****976

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Product or Service Quality
1.4 (145 reviews)
No votes
Reviewer's quote

BOM to AUH &; AUH to ORD The service was horrible throughout my journey. I had a Surgery on my knee and had requested WCHC. 1...

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Customer service is not very good, booked my seat with leg room and changed me last minute apolyed ..

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Etihad Airways and Emirates Airlines Pros and Cons

Pros
  • Ticket affordability
  • Meals
  • Airlines frequency
  • Seats
  • Food
  • Yes
Cons
  • Customer service
  • Customer service unaware of rules
  • Services and treatment towards customers or its passinger
  • Poor customer service
  • Staff
  • Services

Etihad Airways and Emirates Airlines Most Positive Reviews

Top rated reviews
5

My husband and I flew First Class from Kennedy to AbuDhabi this past November. We had "superb" service from all the...

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5

I have decided never to fly with Emirates again for the simple fact, you are treated like a piece of *** Plane is really...

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5

When the Koala Appeal was current , tried to donate Guest Miles and failed. I am now trying to donate Guest Miles to Int...

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4.4

Shocked to see some of the comments abt emirates.
i fly with emirates for last 5 years and a silver member. All the time...

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Etihad Airways and Emirates Airlines Most Critical Reviews

Lowest rated reviews
1

I flew London to Kuala Lumper in mid August with my family at the start of a holiday. One of the four bags failed to arr...

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1

I 'lost' an expensive cardigan en route to Dubai. Not allowed back onto plane airside. Lost and Found at Dubai useless...

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1

good day, kindly find attached our flight electronic tickets for me & my sister which leaves Cairo on 07-09-14 at 04...

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1

Emirates has a rewards program for people like me who have purchased expensive plane tickets. They give you points...

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Etihad Airways and Emirates Airlines Latest Reviews

Recent published reviews
No votes

How I changed my canceled ticket change month November

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4.2

I requested refund online on March 28 2020 until now I call more than 20x all answers from customer service Was...

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1

Did not connect my call I wait more than 28 minutes they finish my balance but no body on linr very dirty,lousy,...

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1

It wasn't clear what name was to be used for the passenger, so I put my name because I was paying for my dad, and...

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Etihad Airways and Emirates Airlines Products and Services

Most reviewed product and services
  • Etihad Airways Flight (96 reviews)
  • Etihad Airways Baggage Policy (85 reviews)
  • Etihad Airways Flight Booking (39 reviews)
  • Emirates Airlines Flight (131 reviews)
  • Emirates Airlines Baggage Policy (25 reviews)
  • Emirates Airlines Flight Attendant (21 reviews)