PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Emirates Airlines and Etihad Airways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etihad Airways

Etihad Airways

Has Verified Representatives
2.7
Emirates Airlines
Etihad Airways

Emirates Airlines and Etihad Airways Overview

Total reviews
295
459
Company responses
0
425
Issues resolved
0
6

Emirates Airlines and Etihad Airways Consumer Ratings

Rank
62 out of 438 in Transport category
26 out of 438 in Transport category
Customer service
56 in category
79 in category
Website
42 in category
84 in category
Number of Destinations
24 in category
65 in category
Level of Comfort
33 in category
72 in category

Emirates Airlines and Etihad Airways Rating Details

Customer service
1.4 (57 reviews)
1.3 (192 reviews)
Reviewer's quote

After reaching Spain we called their customer service who asked us to file an online complaint with Emirates which we did but they sided with the agents by sending a templated initial response and just did not answer our questions or any futher emails. ------------ I am disgusted and appalled by...

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...But this is a record for horrible customer service, dished out to a good, paying customer! I was calling to spend money, not request a credit or a refund! 3. Will provide an MP3 file of this tortured call to IATA's complaints folks, when the time comes..

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Website
2.5 (44 reviews)
1.9 (155 reviews)
Reviewer's quote

Emirates' confusing baggage policy: The website has multiple version for the same information and the customer support's speed of response is at least more than a week so if you are booking a ticket with Emirates then it is good to figure out the baggage policy first. Confusing Airport layout and...

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The Omega website asked to double check with the actual airlines as luggage allowances may change and so that’s what I did. I checked Etihad's website and it stated 30kg. There was no note saying “30kg but if you bought ticket through one of the agents please contact us directly to double check the...

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Number of Destinations
3 (41 reviews)
2.4 (135 reviews)
Reviewer's quote

My flight number EK045' I forgot my tablet Samsang brand. Fight was from Dubai to Frankfurt. Please call me on 00971528325692, email : Mohd...

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...Even got my seat number - 18J. When I arrived at the checkin counter they wouldn’t allow me and asked me to wait..

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Level of Comfort
2.3 (39 reviews)
1.8 (156 reviews)
Reviewer's quote

It wasn't clear what name was to be used for the passenger, so I put my name because I was paying for my dad, and getting the email. Then when the ticket was confirmed under the wrong name, I called them immediately. My $330 ticket needed a $170 cancellation fee since tickets are not transferrable....

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This level of service was very surprising considering the amasing service EMIRATES offers carrying your luggage. Upon conversations with Ermer and probing Ermer as to why I wasn't boarding the flight when it is still showing as boarding on TV Screens within the airport, he advised that myself and...

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Emirates Airlines and Etihad Airways Pros and Cons

Pros
  • Seats
  • Food
  • Yes
  • Ticket affordability
  • Meals
  • Airlines frequency
Cons
  • Poor customer service
  • Staff
  • Services
  • Customer service
  • Customer service unaware of rules
  • Services and treatment towards customers or its passinger

Emirates Airlines and Etihad Airways Most Positive Reviews

Top rated reviews
5

I have decided never to fly with Emirates again for the simple fact, you are treated like a piece of *** Plane is really...

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5

My husband and I flew First Class from Kennedy to AbuDhabi this past November. We had "superb" service from all the...

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4.4

Shocked to see some of the comments abt emirates.
i fly with emirates for last 5 years and a silver member. All the time...

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5

When the Koala Appeal was current , tried to donate Guest Miles and failed. I am now trying to donate Guest Miles to Int...

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Emirates Airlines and Etihad Airways Most Critical Reviews

Lowest rated reviews
1

I 'lost' an expensive cardigan en route to Dubai. Not allowed back onto plane airside. Lost and Found at Dubai useless...

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1

I flew London to Kuala Lumper in mid August with my family at the start of a holiday. One of the four bags failed to arr...

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1

Emirates has a rewards program for people like me who have purchased expensive plane tickets. They give you points...

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1

good day, kindly find attached our flight electronic tickets for me & my sister which leaves Cairo on 07-09-14 at 04...

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Emirates Airlines and Etihad Airways Latest Reviews

Recent published reviews
1

It wasn't clear what name was to be used for the passenger, so I put my name because I was paying for my dad, and...

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No votes

Plz tell me 19 August flight cancelled I checked my email he sent me flight cancelled plz tell me

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1

After reaching Spain we called their customer service who asked us to file an online complaint with Emirates which we di...

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No votes

I plan a trip due to emergency
And I try to get some information
It's very worst experience because I try to contact on di...

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Emirates Airlines and Etihad Airways Products and Services

Most reviewed product and services
  • Emirates Airlines Flight (131 reviews)
  • Emirates Airlines Baggage Policy (25 reviews)
  • Emirates Airlines Flight Attendant (21 reviews)
  • Etihad Airways Flight (96 reviews)
  • Etihad Airways Baggage Policy (85 reviews)
  • Etihad Airways Customer Care (49 reviews)