PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Emirates Airlines and Etihad Airways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etihad Airways

Etihad Airways

Has verified representatives
2.7
Emirates Airlines
Etihad Airways

Emirates Airlines and Etihad Airways Overview

Total reviews
293
418
Company responses
0
382
Issues resolved
0
6

Etihad Airways was first mentioned on PissedConsumer on Jan 24, 2010 and since then this brand received 418 reviews. It is 125 reviews more than Emirates Airlines received since Mar 4, 2008.

Emirates Airlines and Etihad Airways Consumer Ratings

Rank
43 out of 620 in Transport category
22 out of 620 in Transport category
Customer service
40 in category
58 in category
Staff
39 in category
67 in category
Website
31 in category
72 in category

According to consumer ratings and reviews, Etihad Airways ranks 21 points higher in the Transport category than Emirates Airlines. People gave Emirates Airlines 1.4 stars for Customer service criterion in Transport category and it is 151 points higher than the worst rated brand in this category. At the same time, Etihad Airways was rated 1.3 stars for Customer service criterion in this category and it is 133 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Emirates Airlines has a higher rating than Etihad Airways. Regarding Website criterion, consumers gave Emirates Airlines 2.6 stars and it is 84% greater than other in category. Etihad Airways however was rated 1.9 stars and it is 62% greater than other in category.

Emirates Airlines and Etihad Airways Rating Details

Customer service
1.4 (55 reviews)
1.3 (178 reviews)
Reviewer's quote

The crew refuse to put my hand bag up in the flight I believe that I should assist her but in fortunately I have desk and can’t push it up I explain for her but she force me to do that this is very bad and I will raise my Complain through higher management and social media can’t keep it like...

Alya

...The airline customer service person at the desk refused to put me on the same flight in business class — even they had seats available — because it’s not Etihad policy to bump people up to a better seat even if they over booked. If you are Economy..

Douglas N
Staff
1.9 (42 reviews)
1.5 (156 reviews)
Reviewer's quote

However, the on ground staff was one of the rudest I ever encountered. A majority of on the ground staff is outsourced to other companies so most of them do not adhere to Emirates quality levels and are just plain rude to customers. Inconsistent check-in policy: At the last moment an Emirates'...

Lytle

Out of the 3 of Etihad staff (2 check in staff and a customer service staff) I spoke to only 1 person who was reasonably polite and the other 2 were completely rude, patronising and disrespectful. I was not getting anywhere by raising the issue and clearly stating my grievance. To make sure I...

Beata K
Website
2.6 (42 reviews)
1.9 (145 reviews)
Reviewer's quote

... the ticket was tunis-dubai- johannesburg , way back ticket is johannesburg - dubai -tunis , i called the travel agency thier number isnt working nither thier website or email , i called emirates they told me they cant find the ahency to refund my way back ticket and they cant help me , im really going to take legl action against emirates here in south africa and tunis , ...

PissedConsumer807433

am contacting you, as my complaint relating to a recent flight has not been responded to. This is not acceptable and I refuse to accept this as an outcome. To explain the complaint in more detail am extremely unhappy and discussed with the way myself and partner was treated on my flight June...

Ayssa

Emirates Airlines and Etihad Airways Pros and Cons

Pros
  • Seats
  • Food
  • Yes
  • Ticket affordability
  • Airlines frequency
  • Round the clock support
Cons
  • Poor customer service
  • Staff
  • Ran out of meals
  • Customer service
  • Customer service unaware of rules
  • Services and treatment towards customers or its passinger

Emirates Airlines and Etihad Airways Most Positive Reviews

Top rated reviews
5

I have decided never to fly with Emirates again for the simple fact, you are treated like a piece of *** Plane is really...

5

My husband and I flew First Class from Kennedy to AbuDhabi this past November. We had "superb" service from all the...

Emirates Airlines and Etihad Airways Most Critical Reviews

Lowest rated reviews
1

I 'lost' an expensive cardigan en route to Dubai. Not allowed back onto plane airside. Lost and Found at Dubai useless...

1

I flew London to Kuala Lumper in mid August with my family at the start of a holiday. One of the four bags failed to arr...

Emirates Airlines and Etihad Airways Latest Reviews

Recent published reviews

HI DID CONTACT EMIRATE AIRLINES IN MEXICO SO MANY TIMES TRAYING TO CORRECT MY FLYING DATE.LESS THAN 24 HOUR...

Read all 293 reviews

Baggage got damaged. Details have been shared on the portal.
---------- Forwarded message ---------
From: Etihad Airways
D...

Read all 418 reviews

Emirates Airlines and Etihad Airways Products and Services

Most reviewed product and services
  • Emirates Airlines Flight (130 reviews)
  • Emirates Airlines Baggage Policy (25 reviews)
  • Emirates Airlines Flight Attendant (21 reviews)
  • Etihad Airways Flight (92 reviews)
  • Etihad Airways Baggage Policy (83 reviews)
  • Etihad Airways Customer Care (46 reviews)