PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Emirates Airlines and Etihad Airways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etihad Airways
Has Verified Representatives
2.7
Emirates Airlines
Etihad Airways

Emirates Airlines and Etihad Airways Overview

Total reviews 310 476
Company responses 0 448
Issues resolved 0 3

Emirates Airlines and Etihad Airways Consumer Ratings

Rank
58 out of 464 in Transport category
27 out of 464 in Transport category
Customer service
53 in category
88 in category
Website
38 in category
90 in category
Level of Comfort
35 in category
85 in category
Number of Destinations
26 in category
70 in category

Emirates Airlines and Etihad Airways Rating Details

Customer service
1.6 (61 reviews)
1.3 (197 reviews)
Reviewer's quote

After reaching Spain we called their customer service who asked us to file an online complaint with Emirates which we did but they sided with the agents by sending a templated initial response and just did not answer our questions or any futher emails. ------------ I am disgusted and appalled by...

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Did not connect my call I wait more than 28 minutes they finish my balance but no body on linr very dirty,lousy, rubbish very poor service from etihad customer service I am trying to book my ticket but after long time waiting don't want to use this service..

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Website
2.6 (48 reviews)
1.9 (160 reviews)
Reviewer's quote

...however No information was available on emirates website about baggage transfer procedure and cost at Dubai airport for transit passengers..

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...They are sold in "$" says Etihad's website. Only "US$" clarified the agent. There is more...

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Level of Comfort
2.4 (42 reviews)
1.8 (160 reviews)
Reviewer's quote

Issue as about a long ignored request for flight refund. I just got a response form Emirates with a possible way ahead.

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This level of service was very surprising considering the amasing service EMIRATES offers carrying your luggage. Upon conversations with Ermer and probing Ermer as to why I wasn't boarding the flight when it is still showing as boarding on TV Screens within the airport, he advised that myself and...

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Number of Destinations
3 (42 reviews)
2.4 (139 reviews)
Reviewer's quote

My flight number EK045' I forgot my tablet Samsang brand. Fight was from Dubai to Frankfurt. Please call me on 009715****5692, email : Mohd...

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...Even got my seat number - 18J. When I arrived at the checkin counter they wouldn’t allow me and asked me to wait..

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Emirates Airlines and Etihad Airways Pros and Cons

Pros
  • Seats
  • Food
  • Yes
  • Ticket affordability
  • No delay in flight
  • Meals
Cons
  • Poor customer service
  • Staff
  • Services
  • Customer service
  • Customer service unaware of rules
  • Services and treatment towards customers or its passinger

Emirates Airlines and Etihad Airways Most Positive Reviews

Top rated reviews
5

I have decided never to fly with Emirates again for the simple fact, you are treated like a piece of *** Plane is really...

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5

My husband and I flew First Class from Kennedy to AbuDhabi this past November. We had "superb" service from all the...

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4.7

Actual travel date from Dubai to Dammam was December 30. Now this has been rescheduled with a confirmed ticket for Janua...

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5

When the Koala Appeal was current , tried to donate Guest Miles and failed. I am now trying to donate Guest Miles to Int...

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Emirates Airlines and Etihad Airways Most Critical Reviews

Lowest rated reviews
1

I 'lost' an expensive cardigan en route to Dubai. Not allowed back onto plane airside. Lost and Found at Dubai useless...

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1

I flew London to Kuala Lumper in mid August with my family at the start of a holiday. One of the four bags failed to arr...

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1

Emirates has a rewards program for people like me who have purchased expensive plane tickets. They give you points...

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1

good day, kindly find attached our flight electronic tickets for me & my sister which leaves Cairo on 07-09-14 at 04...

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Emirates Airlines and Etihad Airways Latest Reviews

Recent published reviews
No votes

So far your communication is off. And the people can hardly speak English. Nothing against you but I expected more from...

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2.1

I had awful experience with ETIHAD first this airline they will treat you so bad if you booked by miles trust me and eve...

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No votes

Disastrous management screw-ups by a terrible airline, which totally misrepresents itself. They totally refused to accep...

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No votes

I booked to fly home to Australia from London to Adelaide with The flight Guros. A week before my flight they called to...

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