PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hawthorn Suites By Wyndham and Embassy Suites By Hilton as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hawthorn Suites By Wyndham
Embassy Suites By Hilton

Hawthorn Suites By Wyndham and Embassy Suites By Hilton Overview

Total reviews 14 10
Company responses 0 0
Issues resolved 0 0

Hawthorn Suites By Wyndham and Embassy Suites By Hilton Consumer Ratings

Rank
134 out of 1342 in Hotels and Resorts category
299 out of 1342 in Hotels and Resorts category
Customer service
53 in category
442 in category
Diversity of Products or Services
102 in category
393 in category
Value for money
58 in category
201 in category
Website
107 in category
230 in category

Hawthorn Suites By Wyndham and Embassy Suites By Hilton Rating Details

Customer service
2.3 (7 reviews)
1 (5 reviews)
Reviewer's quote

...Immediately Im in disbelief, again I am getting sour customer service..

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...Without even asking me to see any proof to if my animal was a service animal they kick me out. Now they won't refund my money..

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Diversity of Products or Services
2.2 (6 reviews)
1 (3 reviews)
Reviewer's quote

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly helpful, pleasant and attentive to guests.

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Allow me to tell you about my experience with the Embassy Suites by Hilton in Berkeley Heights, NJ but before I do, let me state this; this a beautiful hotel! The amenities that are afforded to the guests are fantastic and the ambience is spectacular.My fiancée and I first stayed at the Embassy...

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Value for money
2.5 (6 reviews)
1.3 (4 reviews)
Reviewer's quote

During this out break of corona virus. Had to cancel my reservations with in 72 hour window. Now state of emergency Disney closing. Advising people of 60 not to travel. Cancelling sports schools and government to name a few. Hawthorne suites refused to give me back my deposit. I think very...

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Looking for a refund. I had cancel two reservation at embassy suites Murfreesboro TN. The reservation was paid upfront.

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Website
2.5 (6 reviews)
1.8 (4 reviews)
Reviewer's quote

Stayed for five days, room was dirty to start with. Only one parking spot per room. During five day stay room was semi cleaned one time, and it was on the third day. I came back from work and realized things were missing from my luggage, so I went straight to manager and had her escort me to room...

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Reservation dates March 30 - April 2. Room 424. I arrived at 2:30am and no one was at the front desk, so I walked around looking for someone, and eventually called the toll-free number to get help, and was told, "There's nothing I can do. If I call the hotel, it will ring the front desk, and you...

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Hawthorn Suites By Wyndham and Embassy Suites By Hilton Pros and Cons

Pros
  • Resonable and clean
  • Extremely close to employer workplace
  • Close to popular eateries and retailers
No votes
Cons
  • Way the staff was treated
  • Unable to get refund
  • To many bad reviews
  • Customer service

Hawthorn Suites By Wyndham and Embassy Suites By Hilton Most Positive Reviews

Top rated reviews
4.8

Jadzia at the front desk was very quick and helpful checking me in. Above and beyond. Great customer service!

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No votes
4.3

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly...

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No votes

Hawthorn Suites By Wyndham and Embassy Suites By Hilton Most Critical Reviews

Lowest rated reviews
1

I made a reservation .. paid for it on line .. went to check in it was going to cost me $100. more so I canceled the...

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1

Looking for a refund. I had cancel two reservation at embassy suites Murfreesboro TN. The reservation was paid upfront.

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1

To make a long story short. My key did not work, I went to the front office. No one was there, I went back to my car to...

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1.3

Reservation dates March 30 - April 2. Room 424. I arrived at 2:30am and no one was at the front desk, so I walked...

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Hawthorn Suites By Wyndham and Embassy Suites By Hilton Latest Reviews

Recent published reviews
No votes

I stayed 5 nights at Hawthorn Suites at 321 Bercut Drive Sacramento CA, 95811 and the whole time had nothing but little...

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No votes

I checked in to the hotel on June 18th had a personal emergency and had to leave the next day they withheld $707 out of...

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No votes

I need help with not being charged a fee for having to cancel my reservation. I have a reservation today at the lake...

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No votes

I was scalded injuried by the hot water in the Suite # 923 , and I later had to seek medical service.

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Hawthorn Suites By Wyndham and Embassy Suites By Hilton Products and Services

Most reviewed product and services
  • Hawthorn Suites By Wyndham Sanitary Conditions (3 reviews)
  • Embassy Suites By Hilton Sanitary Conditions (1 review)