PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tandem Diabetes Care and Eli Lilly And Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tandem Diabetes Care
Eli Lilly And Company

Tandem Diabetes Care and Eli Lilly And Company Overview

Total reviews 25 45
Company responses 0 0
Issues resolved 0 1

Tandem Diabetes Care and Eli Lilly And Company Consumer Ratings

Rank
42 out of 501 in Medical Supplies and Equipment category
90 out of 553 in Pharmacy category
Product or Service Quality
51 in category
No votes
Customer service
81 in category
No votes
Value for money
39 in category
No votes
Diversity of Products or Services
68 in category
No votes

Tandem Diabetes Care and Eli Lilly And Company Rating Details

Product or Service Quality
2.1 (18 reviews)
No votes
Reviewer's quote

My customer service experience was horrible and ultimately in the end I foresee myself needing to find another medical supplier. If you were looking for someone to advocate for your best interest do not use this company! My local sales rep provided me nothing but a sales-like experience. Cared more...

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This patient has medical insurance BUT her insurance has refused to pay anything at all for this product (They refuse to COVER it). I have provided written proof of this to Lilly Cares. Even though Lilly Cares will provide assistance to people without insurance, they refuse to help people whose...

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Customer service
1.5 (14 reviews)
No votes
Reviewer's quote

Exceptionally long waits on hold, optional call back offered does occur as promised, and customer service call backs at an appointed hour do not occur. These conditions very frustrating for customers embracing new technology critical to their health. Tech service representatives are typically well...

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...I have also had continuous problems with customer service. They have been extremely rude to me on every phone call that have made. (Weekly since December) except the past 2 calls...

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Value for money
2.5 (13 reviews)
No votes
Reviewer's quote

Tandem Diabetes does not care once they receive full money from their products. They have no real customer support that can actually help and they play the corporate hierarchy game, by stating that you have to give your detailed customer info to get to a higher up, which never happens! Calling...

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applied for trulicity..tried to follow up.multiple times. Waiting time is more than 1hour for every callFinally got approved july 2. I never receive a call for my trulicity. Finally i was able to talk to an agent..the need prescription from my Dr. Called the Dr.s office and they sent it with my...

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Diversity of Products or Services
2.4 (13 reviews)
No votes
Reviewer's quote

Kept putting me on hold over and over! Person at your company outrighted lied to me telling me there was no waiting on the line she was transferring me too! Waited 4 minutes! WTF!!!

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...My response "there are other reputable companies who stand behind their products. LILLY PHARMA is a failure in customer service..

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Tandem Diabetes Care and Eli Lilly And Company Pros and Cons

Pros
  • When it worked it worked good
  • Pump tech
  • No pros from me
  • Insulin works well for me
  • Usually on time
  • Great customer service
Cons
  • Non reliable customer support
  • No way to contact corporate regarding customer service issues
  • Customer service is less than poor
  • Sitting on hold for over 60 minutes total
  • Rudeness of customer service from lily cares
  • Not hearing a thing from the company at all

Tandem Diabetes Care and Eli Lilly And Company Most Positive Reviews

Top rated reviews
5

I have had this unit for about 6 months. Its has worked very good for me. No issues as far as doing what it is designed...

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5

I made a phone call to Customer Service at Eli Lilly. I left a message on an automated system for a return call. The...

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5

Order was placed and gave payment for order. Order will be shipped out very quickly

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5

I submitted my application in late May for Trulicity and one week later I received my acceptance to the program. Two wee...

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Tandem Diabetes Care and Eli Lilly And Company Most Critical Reviews

Lowest rated reviews
1

Tandem Diabetes has a good product as far as their pump, but when it comes down to customer support or supplies they...

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1

I am so disappointed with the response from Lilly Pharma the manufacturer of Humalog injection pen. Wirhout insurance...

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1

I have had multiple issues with my x2 slim pump and the support line takes forever to answer a call. They claim that if...

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1

Called and spoke to rep regarding application process for Cialis My husband is only 62, recently had a prostatectomy...

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Tandem Diabetes Care and Eli Lilly And Company Latest Reviews

Recent published reviews
1.7

I want to take a second out of my day to share my poor experience with tandem. For a company that deals with supplying d...

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1

Strongly suggest a name change to Lilly DOESN'T Care. I am a medical doctor trying to get Trulicity for one of my patien...

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No votes

I had placed an order on Friday were supposed to get it shipped overnight for Saturday never did get it need to talk to...

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5

I was told trulicity would be here by September 1st and it is not here yet. My shot is due tomorrow and I have no...

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Tandem Diabetes Care and Eli Lilly And Company Products and Services

Most reviewed product and services
  • Tandem Diabetes Care T Slim Insulin Pump (10 reviews)
  • Tandem Diabetes Care Insulin Pump (2 reviews)
  • Tandem Diabetes Care Customer Care (2 reviews)
  • Eli Lilly And Company Customer Care (10 reviews)
  • Eli Lilly And Company Prescription Refill (4 reviews)
  • Eli Lilly And Company Cialis Pills (2 reviews)