PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Elephant Insurance Services and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Elephant Insurance Services
State Farm Insurance

Elephant Insurance Services and State Farm Insurance Overview

Total reviews
242
1155
Company responses
0
0
Issues resolved
0
8

Elephant Insurance Services and State Farm Insurance Consumer Ratings

Rank
182 out of 1068 in Insurance category
156 out of 1068 in Insurance category
Customer service
172 in category
168 in category
Product or Service Quality
117 in category
122 in category
Billing Practices
110 in category
111 in category
Website
165 in category
115 in category

Elephant Insurance Services and State Farm Insurance Rating Details

Customer service
1.2 (123 reviews)
1.2 (369 reviews)
Reviewer's quote

...Trying to find customer service phone number on Internet and happened upon your site. Called Elephant and they immediately took care of the problem and emailed correct documents. Actually, I wasn't pissed off! Elephant Ins took care of everything with courtesy and respect...

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Great customer service and got me a great Rate!!..

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Product or Service Quality
1.4 (112 reviews)
1.4 (335 reviews)
Reviewer's quote

Elephant has very bad customer service on total out vehicles they have very slow responding time you never talk to any one who's handling your claim how to three weeks my vehicle is still in review..

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Local agent's office and every person working there was great and their service was was terrific. When it came time to pay me for the installation portion they refused even though I submitted a written estimate (just like I was asked to do). First agent (not local people) said to submit the...

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Billing Practices
1.6 (110 reviews)
1.6 (284 reviews)
Reviewer's quote

First they claimed there was no new policy, until I mentioned the multiple billings; then they said the policy was never “put to paper” and there’s nothing to give me. Dealing with this company has been beyond ridiculous. I wasted more time and money fighting billing issues and dealing with their...

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...00 from Kyle Rorke agency for ?????? STOP BILLING ME FOR SOMETHING I DO NOT HAVE!..

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Website
1.6 (106 reviews)
1.8 (280 reviews)
Reviewer's quote

...I recently updated my address over the phone in August however as always The lack of customer service and a Horrible Internet website Nor was the new primary card I put on file...

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But when you need to file a claim they send you to the stateFarm website and special team21 who are trained to give excuses and not pay claims. I have yet to get paid for a rear hit on 7/3/19 from a state farm insured SUV. State Farm has refused to send their adjuster and will not accept the...

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Elephant Insurance Services and State Farm Insurance Pros and Cons

Pros
  • Thinking i was saving money on auto insurance
  • Setup process and original pricing given for the policy
  • Price
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Horrible customer service
  • Rudeness
  • Representatives
  • Customer service
  • Inability to resolve claim
  • Really bad service

Elephant Insurance Services and State Farm Insurance Most Positive Reviews

Top rated reviews
5

I have only been an elephant customer for going on two months now. My intial quote went up about 20 bucks after...

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5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

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5

I have had Elephant Insurance for more than 2 years and have absolutely no complaints. My rates have remained lower tha...

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5

My son was REAR ENDED at a yield, the other driver hit him hard enough to shatter the back window causing almost 7K in...

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Elephant Insurance Services and State Farm Insurance Most Critical Reviews

Lowest rated reviews
1

Last Friday an Elephant policy holder rear ended me. I give Elephant Insurance all of their policy holder's contact...

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1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

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1

They have by far, the worst customer service I have ever experience. I literally had one of the CSR's scream over me...

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1

State Farm is the slimiest insurance company I have dealt with. One of their insured hit me and state farm failed to ide...

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Elephant Insurance Services and State Farm Insurance Latest Reviews

Recent published reviews
4.9

Just signed with Elephant Insurance yesterday. Name spelled Incorrectly on documents and I.D. cards emailed to me.
Trying...

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No votes

My Car is completely stopped. Someone backs out of a parking space and runs into the front right corner of the car from...

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1

rip off company dont use them save your money

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1

got stuck with agent named Eric Kwiatkowski. he came by and took application for Life Insurance and he falsified the...

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Elephant Insurance Services and State Farm Insurance Products and Services

Most reviewed product and services
  • Elephant Insurance Services Auto Insurance (84 reviews)
  • Elephant Insurance Services Auto Claim (43 reviews)
  • Elephant Insurance Services Customer Care (12 reviews)
  • State Farm Insurance Auto Insurance (233 reviews)
  • State Farm Insurance Claim (214 reviews)
  • State Farm Insurance Homeowners Insurance (102 reviews)