PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and Elephant Insurance Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
Elephant Insurance Services

GEICO and Elephant Insurance Services Overview

Total reviews 1304 247
Company responses 0 0
Issues resolved 11 0

GEICO and Elephant Insurance Services Consumer Ratings

Rank
160 out of 998 in Insurance category
189 out of 998 in Insurance category
Customer service
151 in category
181 in category
Product or Service Quality
119 in category
121 in category
Billing Practices
118 in category
103 in category
Website
107 in category
170 in category

GEICO and Elephant Insurance Services Rating Details

Customer service
1.3 (539 reviews)
1.2 (124 reviews)
Reviewer's quote

...Horrible customer service and I WILL NEVER DO BUSINESS WITH GEICO FOR ANY REASON...

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...If we get hold of customer service representative we will talked down to, and told it is 24-48hrs and days and weeks go by. We are very frustrated and offended big time aside from the car that sitting in the drive way waiting to be fixed..

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Product or Service Quality
1.4 (483 reviews)
1.4 (113 reviews)
Reviewer's quote

Always good customer service and quick to handle our claims..

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...Trying to find customer service phone number on Internet and happened upon your site. Called Elephant and they immediately took care of the problem and emailed correct documents. Actually, I wasn't pissed off! Elephant Ins took care of everything with courtesy and respect...

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Billing Practices
1.5 (424 reviews)
1.6 (111 reviews)
Reviewer's quote

RUN as FAST as YOU CAN FROM GEICO----UNFAIR and DECEPTIVE TRADE PRACTICES!!!!!!---NASTY LOW CLASS PEOPLE (probably live in the hood)--never made a dime in their life---LIVE OFF OF OTHERS--To STUPID TO WORK FOR THEMSELVES!

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First they claimed there was no new policy, until I mentioned the multiple billings; then they said the policy was never “put to paper” and there’s nothing to give me. Dealing with this company has been beyond ridiculous. I wasted more time and money fighting billing issues and dealing with their...

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Website
1.9 (413 reviews)
1.6 (107 reviews)
Reviewer's quote

...we canceled our policy, and went with a different carrier, Geico has reinstated the policy twice, and billed me (twice) when you call, it says to go to the website, when you go to the website, it says to...

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...I recently updated my address over the phone in August however as always The lack of customer service and a Horrible Internet website Nor was the new primary card I put on file...

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GEICO and Elephant Insurance Services Pros and Cons

Pros
  • Price
  • Horribble
  • Good at taking your money
  • Thinking i was saving money on auto insurance
  • Setup process and original pricing given for the policy
  • Price
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Horrible customer service
  • Rudeness
  • Representatives

GEICO and Elephant Insurance Services Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

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5

I have only been an elephant customer for going on two months now. My intial quote went up about 20 bucks after...

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5

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the...

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5

I have had Elephant Insurance for more than 2 years and have absolutely no complaints. My rates have remained lower tha...

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GEICO and Elephant Insurance Services Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

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1

Last Friday an Elephant policy holder rear ended me. I give Elephant Insurance all of their policy holder's contact...

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1

In January my daughter was to get her drivers license coming soon. I called the local Geico office and talked to Lori....

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1

They have by far, the worst customer service I have ever experience. I literally had one of the CSR's scream over me...

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GEICO and Elephant Insurance Services Latest Reviews

Recent published reviews
1.4

We had 5 vehicles insured with Geico, in May of 2018 one was damaged by a deer, rather than repair the car, Geico...

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1.8

We paid them iay Stn full for that coverage we chose and one day my son had an accident. We reported it to them they...

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1.7

Idk why this heading is pissed customer. I was never pissed. I canceled my policy because I found a better rate...

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No votes

My name is Julia Lynn Glass and I had a 2008 Nissan Versa insured by you in 2016. DMV is requiring that I show proof tha...

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GEICO and Elephant Insurance Services Products and Services

Most reviewed product and services
  • Geico Auto Insurance (375 reviews)
  • Geico Auto Claim (174 reviews)
  • Geico Claim (152 reviews)
  • Elephant Insurance Services Auto Insurance (85 reviews)
  • Elephant Insurance Services Auto Claim (44 reviews)
  • Elephant Insurance Services Claim (12 reviews)