PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GEICO and Elephant Insurance Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GEICO
Elephant Insurance Services

GEICO and Elephant Insurance Services Overview

Total reviews
1252
242
Company responses
0
0
Issues resolved
9
0

GEICO and Elephant Insurance Services Consumer Ratings

Rank
154 out of 1060 in Insurance category
181 out of 1060 in Insurance category
Customer service
147 in category
169 in category
Product or Service Quality
115 in category
114 in category
Billing Practices
115 in category
109 in category
Website
103 in category
164 in category

GEICO and Elephant Insurance Services Rating Details

Customer service
1.3 (513 reviews)
1.2 (123 reviews)
Reviewer's quote

...make an automated phone call, send a text message or eMail about how a payment didnt process and let your policy expire without you knowing! What type of customer service is that? They sent me text messages before about receiving a payment, why not when a payment doesnt process? My card was compromised and the bank sent me a new one and credited me back the fraudulent purchases made by the criminals. Im sure this has happened to other people and...

Read full review

...Trying to find customer service phone number on Internet and happened upon your site. Called Elephant and they immediately took care of the problem and emailed correct documents. Actually, I wasn't pissed off! Elephant Ins took care of everything with courtesy and respect...

Read full review
Product or Service Quality
1.4 (466 reviews)
1.4 (112 reviews)
Reviewer's quote

...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico. So now the shop got bought out by another company and my car is still not repaired correctly. So a bunch of run arounds and excuses until the company goes out of biz..

Read full review

Elephant has very bad customer service on total out vehicles they have very slow responding time you never talk to any one who's handling your claim how to three weeks my vehicle is still in review..

Read full review
Billing Practices
1.5 (404 reviews)
1.6 (110 reviews)
Reviewer's quote

RUN as FAST as YOU CAN FROM GEICO----UNFAIR and DECEPTIVE TRADE PRACTICES!!!!!!---NASTY LOW CLASS PEOPLE (probably live in the hood)--never made a dime in their life---LIVE OFF OF OTHERS--To STUPID TO WORK FOR THEMSELVES!

Read full review

First they claimed there was no new policy, until I mentioned the multiple billings; then they said the policy was never “put to paper” and there’s nothing to give me. Dealing with this company has been beyond ridiculous. I wasted more time and money fighting billing issues and dealing with their...

Read full review
Website
1.9 (391 reviews)
1.6 (106 reviews)
Reviewer's quote

...As a fun fact, I went on their website and got a quote and can you guess what happened? YUP, it was lower than what I'm paying now. Same company, same person, 2 quotes. How is this even legal? Cancelling these *** today..

Read full review

...I recently updated my address over the phone in August however as always The lack of customer service and a Horrible Internet website Nor was the new primary card I put on file...

Read full review

GEICO and Elephant Insurance Services Pros and Cons

Pros
  • Price
  • Horribble
  • Good at taking your money
  • Thinking i was saving money on auto insurance
  • Setup process and original pricing given for the policy
  • Price
Cons
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers
  • Horrible customer service
  • Rudeness
  • Representatives

GEICO and Elephant Insurance Services Most Positive Reviews

Top rated reviews
5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

Read full review
5

I have only been an elephant customer for going on two months now. My intial quote went up about 20 bucks after...

Read full review
5

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the...

Read full review
5

I have had Elephant Insurance for more than 2 years and have absolutely no complaints. My rates have remained lower tha...

Read full review

GEICO and Elephant Insurance Services Most Critical Reviews

Lowest rated reviews
1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

Read full review
1

Last Friday an Elephant policy holder rear ended me. I give Elephant Insurance all of their policy holder's contact...

Read full review
1

In January my daughter was to get her drivers license coming soon. I called the local Geico office and talked to Lori....

Read full review
1

They have by far, the worst customer service I have ever experience. I literally had one of the CSR's scream over me...

Read full review

GEICO and Elephant Insurance Services Latest Reviews

Recent published reviews
1

Complete run around of what your policies entailed. Once you pay for the policy-Shazam-not at all what the initial...

Read full review
4.9

Just signed with Elephant Insurance yesterday. Name spelled Incorrectly on documents and I.D. cards emailed to me.
Trying...

Read full review
1

A deer hit my car and the repair estimate was $869. I have a $100 deductible on Comprehension. A GEICO approved shop...

Read full review
1

rip off company dont use them save your money

Read full review

GEICO and Elephant Insurance Services Products and Services

Most reviewed product and services
  • Geico Auto Insurance (372 reviews)
  • Geico Auto Claim (172 reviews)
  • Geico Claim (152 reviews)
  • Elephant Insurance Services Auto Insurance (83 reviews)
  • Elephant Insurance Services Auto Claim (43 reviews)
  • Elephant Insurance Services Customer Care (12 reviews)