PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Elephant Insurance Services and GEICO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Elephant Insurance Services
GEICO

Elephant Insurance Services and GEICO Overview

Total reviews
239
1244
Company responses
0
0
Issues resolved
0
9

Elephant Insurance Services and GEICO Consumer Ratings

Rank
182 out of 1053 in Insurance category
154 out of 1053 in Insurance category
Customer service
175 in category
139 in category
Product or Service Quality
120 in category
114 in category
Billing Practices
109 in category
113 in category
Website
164 in category
103 in category

Elephant Insurance Services and GEICO Rating Details

Customer service
1.2 (120 reviews)
1.3 (509 reviews)
Reviewer's quote

Elephant has very bad customer service on total out vehicles they have very slow responding time you never talk to any one who's handling your claim how to three weeks my vehicle is still in review..

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...make an automated phone call, send a text message or eMail about how a payment didnt process and let your policy expire without you knowing! What type of customer service is that? They sent me text messages before about receiving a payment, why not when a payment doesnt process? My card was compromised and the bank sent me a new one and credited me back the fraudulent purchases made by the criminals. Im sure this has happened to other people and...

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Product or Service Quality
1.4 (109 reviews)
1.4 (462 reviews)
Reviewer's quote

...Imagine being without a vehicle and trying to get their attention with ZERO response - despite e-mails, calls and texts everyday - absolutely the WORST service I have ever experienced of any insurance company in my life. - Mike Barry, Austin TX (owner of five insured...

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...Avoid geico and auto body and collision or you will be sorry, useless reps, poor repair quality and no follow up by geico..

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Billing Practices
1.6 (107 reviews)
1.6 (400 reviews)
Reviewer's quote

First they claimed there was no new policy, until I mentioned the multiple billings; then they said the policy was never “put to paper” and there’s nothing to give me. Dealing with this company has been beyond ridiculous. I wasted more time and money fighting billing issues and dealing with their...

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RUN as FAST as YOU CAN FROM GEICO----UNFAIR and DECEPTIVE TRADE PRACTICES!!!!!!---NASTY LOW CLASS PEOPLE (probably live in the hood)--never made a dime in their life---LIVE OFF OF OTHERS--To STUPID TO WORK FOR THEMSELVES!

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Website
1.6 (104 reviews)
1.9 (387 reviews)
Reviewer's quote

...I recently updated my address over the phone in August however as always The lack of customer service and a Horrible Internet website Nor was the new primary card I put on file...

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...As a fun fact, I went on their website and got a quote and can you guess what happened? YUP, it was lower than what I'm paying now. Same company, same person, 2 quotes. How is this even legal? Cancelling these *** today..

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Elephant Insurance Services and GEICO Pros and Cons

Pros
  • Thinking i was saving money on auto insurance
  • Setup process and original pricing given for the policy
  • Price
  • Price
  • Horribble
  • Good at taking your money
Cons
  • Horrible customer service
  • Rudeness
  • Representatives
  • Customer service
  • Inability to resolve issues
  • Poor treatment of customers

Elephant Insurance Services and GEICO Most Positive Reviews

Top rated reviews
5

I have only been an elephant customer for going on two months now. My intial quote went up about 20 bucks after...

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5

I have been an insured driver for 46 years with no accidents or insurance claims. I backed into my daughters Honda in...

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5

I have had Elephant Insurance for more than 2 years and have absolutely no complaints. My rates have remained lower tha...

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5

I received a registered letter from GEICO that they are cancelling my policy because i have 3 no fault claims in the...

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Elephant Insurance Services and GEICO Most Critical Reviews

Lowest rated reviews
1

Last Friday an Elephant policy holder rear ended me. I give Elephant Insurance all of their policy holder's contact...

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1

A Geiko insured person backed into me. geiko emailed me and accepted responsibility 1 month ago. I got car repaired. I...

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1

They have by far, the worst customer service I have ever experience. I literally had one of the CSR's scream over me...

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1

In January my daughter was to get her drivers license coming soon. I called the local Geico office and talked to Lori....

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Elephant Insurance Services and GEICO Latest Reviews

Recent published reviews
1

CHERI PARKHURST REFUSES 2 DO HER JOB AND SHOULD BE FIRED

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1.1

I purchased a policy over a month ago and can not get resolution on policy. I keep getting bounced around from GEICO...

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1

Had a accident elephant my insurance found the other party st fault 2 days later they call back and say never mind your...

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No votes

Called Geico to have car towed tow truck arrived said he had wrong truck called Geico said they would call after 3rd...

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Elephant Insurance Services and GEICO Products and Services

Most reviewed product and services
  • Elephant Insurance Services Auto Insurance (83 reviews)
  • Elephant Insurance Services Auto Claim (43 reviews)
  • Elephant Insurance Services Claim (12 reviews)
  • Geico Auto Insurance (372 reviews)
  • Geico Auto Claim (172 reviews)
  • Geico Claim (151 reviews)