PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Elephant Insurance Services and Farmers Insurance Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Elephant Insurance Services
Farmers Insurance Group

Elephant Insurance Services and Farmers Insurance Group Overview

Total reviews
242
127
Company responses
0
0
Issues resolved
0
0

Elephant Insurance Services and Farmers Insurance Group Consumer Ratings

Rank
182 out of 1068 in Insurance category
165 out of 1068 in Insurance category
Customer service
171 in category
142 in category
Product or Service Quality
116 in category
135 in category
Billing Practices
110 in category
93 in category
Website
165 in category
113 in category

Elephant Insurance Services and Farmers Insurance Group Rating Details

Customer service
1.2 (123 reviews)
1.3 (46 reviews)
Reviewer's quote

...Trying to find customer service phone number on Internet and happened upon your site. Called Elephant and they immediately took care of the problem and emailed correct documents. Actually, I wasn't pissed off! Elephant Ins took care of everything with courtesy and respect...

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Farmers customer service staff said there was no increase and uncertain why this occurred to me after a much larger recent increase. The California Insurance Commissioner is not doing job against an illegal activity called Price Optimization to loyal customer they feel will remain with the company...

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Product or Service Quality
1.4 (112 reviews)
1.4 (35 reviews)
Reviewer's quote

Elephant has very bad customer service on total out vehicles they have very slow responding time you never talk to any one who's handling your claim how to three weeks my vehicle is still in review..

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...All you get back is a non quality repair ..

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Billing Practices
1.6 (110 reviews)
1.7 (36 reviews)
Reviewer's quote

First they claimed there was no new policy, until I mentioned the multiple billings; then they said the policy was never “put to paper” and there’s nothing to give me. Dealing with this company has been beyond ridiculous. I wasted more time and money fighting billing issues and dealing with their...

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I have to subpoena a transcript of the recorded statement of the woman who drove into my car. Ive gotten a lot of runaround about where to send the subpoena (for an Orange County, Ca court). Additionally no one can confirm if there is a fee for a transcript. This is especially frustrating because I...

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Website
1.6 (106 reviews)
1.9 (35 reviews)
Reviewer's quote

...I recently updated my address over the phone in August however as always The lack of customer service and a Horrible Internet website Nor was the new primary card I put on file...

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Over 20 years homeowners insurance. Each claim seems harder.. call.. OK claim number as required. that is it. where do you go from here... house yard explosion, methane, sewage in house. sorry looks like city pipe. Bye. NO city pipes here.. no guidance. Maybe a bear was in the yard. YIKES there is...

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Elephant Insurance Services and Farmers Insurance Group Pros and Cons

Pros
  • Thinking i was saving money on auto insurance
  • Setup process and original pricing given for the policy
  • Price
  • Commercials
  • So far i am pleased with farmers until they took 3 payments out
  • Pricing
Cons
  • Horrible customer service
  • Rudeness
  • Representatives
  • Took advantage of my family
  • Got ripped off
  • Adjuster attempting to deny payment

Elephant Insurance Services and Farmers Insurance Group Most Positive Reviews

Top rated reviews
5

I have only been an elephant customer for going on two months now. My intial quote went up about 20 bucks after...

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5

We had a bad wind storm and it ripped off shingles from my roof the insurance company wold only pay for half the roof i...

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5

I have had Elephant Insurance for more than 2 years and have absolutely no complaints. My rates have remained lower tha...

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4.1

Policyholder: Melissa Workman original address 1212 H Street, space 56 Ramona, California 92065
Policy number: 103-066511...

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Elephant Insurance Services and Farmers Insurance Group Most Critical Reviews

Lowest rated reviews
1

Last Friday an Elephant policy holder rear ended me. I give Elephant Insurance all of their policy holder's contact...

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1

We have an auto repair shop, and have to carry a one million dollar policy. Almost a year ago, we installed a faulty...

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1

They have by far, the worst customer service I have ever experience. I literally had one of the CSR's scream over me...

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1

We had a Farmers Insurance commerical account for three years, which covered our auto repair shop garagekeepers and...

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Elephant Insurance Services and Farmers Insurance Group Latest Reviews

Recent published reviews
4.9

Just signed with Elephant Insurance yesterday. Name spelled Incorrectly on documents and I.D. cards emailed to me.
Trying...

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No votes

WE HAD A FLOOD IN OUR HOME ON OR AROUND JULY 9TH OR 10TH. WE HAVE BEEN WAITING FOR SOME SORT OF AN ESTIMATE OF DAMAGES A...

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1

rip off company dont use them save your money

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2

I have to subpoena a transcript of the recorded statement of the woman who drove into my car. Ive gotten a lot of runaro...

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Elephant Insurance Services and Farmers Insurance Group Products and Services

Most reviewed product and services
  • Elephant Insurance Services Auto Insurance (84 reviews)
  • Elephant Insurance Services Auto Claim (43 reviews)
  • Elephant Insurance Services Customer Care (12 reviews)
  • Farmers Insurance Group Auto Insurance (27 reviews)
  • Farmers Insurance Group Claim (19 reviews)
  • Farmers Insurance Group Homeowners Insurance (11 reviews)