Samsung Electronics vs Element Electronics: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Samsung Electronics and Element Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Samsung Electronics

1.8

Element Electronics

Has verified representatives

2.0

Samsung Electronics

Element Electronics

Samsung Electronics and Element Electronics Overview

Total reviews

827

656

Company responses

Issues resolved

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 827 reviews. It is 171 reviews more than Element Electronics received since Jul 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Element Electronics customer service.

Samsung Electronics and Element Electronics Consumer Ratings

Rank

276 out of 2615 in Appliances and Electronics category

218 out of 2615 in Appliances and Electronics category

Product or Service Quality

259 in category

180 in category

Customer service

257 in category

143 in category

Price Affordability

285 in category

107 in category

According to consumer ratings and reviews, Element Electronics ranks 58 points higher in the Appliances and Electronics category than Samsung Electronics. People gave Samsung Electronics 1.4 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 316 points higher than the worst rated brand in this category. At the same time, Element Electronics was rated 1.7 stars for Product or Service Quality criterion in this category and it is 395 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Element Electronics has a higher rating than Samsung Electronics. Regarding Price Affordability criterion, consumers gave Samsung Electronics 2.2 stars and it is 50% greater than other in category. Element Electronics however was rated 3 stars and it is 81% greater than other in category.

Samsung Electronics and Element Electronics Rating Details

Product or Service Quality

1.4 (171 reviews)

1.7 (238 reviews)

Reviewer's quote

I am a technology fan, and for many years a big fan of #Samsung and over the last 7 months they have proven that their customer service values are so poor, that no matter the quality of any technology products that make may be, the nightmare of repair makes me never want to do business with them...

Jennifer E

...Service was poor. I did not get what I needed therefore I will be returning the element tv I bought..

PissedConsumer1720229

Customer service

1.3 (166 reviews)

1.7 (227 reviews)

Reviewer's quote

...I will not be using Samsung again unless I absolutely have to, or their customer service DRASTICALLY improves. If you have had a great experience with them, I am truly happy for you. Unfortunately, this is what happened to me and I think others should know..

PissedConsumer1752788

At this point excellent customer service has given me the information that I need to contact Walmart and give them the card did I charge to pay for the TV the last four digits and also a case number follow up on and I'm waiting for the team to contact me to give me the this area information to...

Maleeha

Price Affordability

2.2 (144 reviews)

3 (213 reviews)

Reviewer's quote

The worst deal you could ever make…worst deal I’ve ever made! Samsung dropped the price 3 days after I purchased my phone to $599… a $400 difference-No Trade In! Well, I was sure that the company would price match the phone since I had 14 days to return the phone. Samsung flat out told me “No!” and...

Gonzales A

...They want to reimburse the price paisd minus taxes. I paid a sale price for the TV and cannot find that TV, which is sulk sold in stores, for that price. I covered my end...

Sujey