Element Electronics vs Samsung Electronics: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Element Electronics and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Element Electronics

Has verified representatives

2.0

Samsung Electronics

1.8

Element Electronics

Samsung Electronics

Element Electronics and Samsung Electronics Overview

Total reviews

648

821

Company responses

Issues resolved

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 821 reviews. It is 173 reviews more than Element Electronics received since Jul 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Element Electronics customer service.

Element Electronics and Samsung Electronics Consumer Ratings

Rank

211 out of 2895 in Appliances and Electronics category

274 out of 2895 in Appliances and Electronics category

Product or Service Quality

180 in category

252 in category

Customer service

146 in category

244 in category

Diversity of Products or Services

300 in category

172 in category

According to consumer ratings and reviews, Element Electronics ranks 63 points higher in the Appliances and Electronics category than Samsung Electronics. People gave Element Electronics 1.7 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 385 points higher than the worst rated brand in this category. At the same time, Samsung Electronics was rated 1.4 stars for Product or Service Quality criterion in this category and it is 313 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Element Electronics has a higher rating than Samsung Electronics. Regarding Diversity of Products or Services criterion, consumers gave Element Electronics 1.9 stars and it is 53% worse than other in category. Samsung Electronics however was rated 2.4 stars and it is 70% greater than other in category.

Element Electronics and Samsung Electronics Rating Details

Product or Service Quality

1.7 (235 reviews)

1.4 (167 reviews)

Reviewer's quote

excelente servicio de la persona que me asistio

PissedConsumer1646894

...com during its product launching last April 25th. May 2019, my problems started. Samsung replaced the tablet but I discovered that the tablet replaced was a 64 GB and not the 128 GB I paid for...

Ashante

Customer service

1.7 (225 reviews)

1.3 (162 reviews)

Reviewer's quote

At this point excellent customer service has given me the information that I need to contact Walmart and give them the card did I charge to pay for the TV the last four digits and also a case number follow up on and I'm waiting for the team to contact me to give me the this area information to...

Maleeha

...Samsung blames repair service- repair service blames Samsung. Have to wait an additional 2-3 business days again and again be rescheduled for service. My time off of work and inconvenience is of no concern for Samsung...

Anne d

Diversity of Products or Services

1.9 (219 reviews)

2.4 (117 reviews)

Reviewer's quote

I was talking to your element technician 4 element smart TVs and she was trying to help me troubleshoot my problem ask me to unplug the main source then ask me to push the power button for 40 seconds I proceeded to tell her I didn't have a clue when which one was the power button I didn't have a...

Kyndra

I purchased a Samsung dishwasher in February and it failed in late August. I contacted the store where I purchased it and they referred me back to Samsung as it was still under their 1 year warranty. After several phone calls they told me there was no Samsung authorized repair person in my area so...

Judy D