Element Electronics vs Samsung Electronics: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Element Electronics and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Element Electronics

Has verified representatives

2.0

Samsung Electronics

1.8

Element Electronics

Samsung Electronics

Element Electronics and Samsung Electronics Overview

Total reviews

656

830

Company responses

Issues resolved

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 830 reviews. It is 174 reviews more than Element Electronics received since Jul 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Element Electronics customer service.

Element Electronics and Samsung Electronics Consumer Ratings

Rank

220 out of 2619 in Appliances and Electronics category

279 out of 2619 in Appliances and Electronics category

Product or Service Quality

183 in category

259 in category

Customer service

144 in category

257 in category

Diversity of Products or Services

310 in category

175 in category

According to consumer ratings and reviews, Element Electronics ranks 59 points higher in the Appliances and Electronics category than Samsung Electronics. People gave Element Electronics 1.7 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 397 points higher than the worst rated brand in this category. At the same time, Samsung Electronics was rated 1.4 stars for Product or Service Quality criterion in this category and it is 321 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Element Electronics has a higher rating than Samsung Electronics. Regarding Diversity of Products or Services criterion, consumers gave Element Electronics 1.9 stars and it is 53% worse than other in category. Samsung Electronics however was rated 2.4 stars and it is 70% greater than other in category.

Element Electronics and Samsung Electronics Rating Details

Product or Service Quality

1.7 (238 reviews)

1.4 (173 reviews)

Reviewer's quote

...Service was poor. I did not get what I needed therefore I will be returning the element tv I bought..

PissedConsumer1720229

I am a technology fan, and for many years a big fan of #Samsung and over the last 7 months they have proven that their customer service values are so poor, that no matter the quality of any technology products that make may be, the nightmare of repair makes me never want to do business with them...

Jennifer E

Customer service

1.7 (227 reviews)

1.3 (168 reviews)

Reviewer's quote

At this point excellent customer service has given me the information that I need to contact Walmart and give them the card did I charge to pay for the TV the last four digits and also a case number follow up on and I'm waiting for the team to contact me to give me the this area information to...

Maleeha

...I will not be using Samsung again unless I absolutely have to, or their customer service DRASTICALLY improves. If you have had a great experience with them, I am truly happy for you. Unfortunately, this is what happened to me and I think others should know..

PissedConsumer1752788

Diversity of Products or Services

1.9 (220 reviews)

2.4 (122 reviews)

Reviewer's quote

...Since they didn't won't to even try and work with me on some resolution, I as a purchaser can elect to not ever buy one of their products again and would advise anyone else not to either. ..

Bert

They have $1560 pending in my online account, which is the washer and the dryer ( also I purchased add on services such as setup and 3 years care plan for both appliance). When i call Td Bank, they are telling me that '' Samsung needs to send us proper information about what is cancelled and what...

ALI Y