PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Element Electronics and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Element Electronics
Samsung Electronics

Element Electronics and Samsung Electronics Overview

Total reviews
656
830
Company responses
10
0
Issues resolved
2
10

Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 830 reviews. It is 174 reviews more than Element Electronics received since Jul 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Samsung Electronics customer support team than with Element Electronics customer service.

Element Electronics and Samsung Electronics Consumer Ratings

Rank
220 out of 2619 in Appliances and Electronics category
279 out of 2619 in Appliances and Electronics category
Product or Service Quality
183 in category
259 in category
Customer service
144 in category
257 in category
Diversity of Products or Services
310 in category
175 in category

According to consumer ratings and reviews, Element Electronics ranks 59 points higher in the Appliances and Electronics category than Samsung Electronics. People gave Element Electronics 1.7 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 397 points higher than the worst rated brand in this category. At the same time, Samsung Electronics was rated 1.4 stars for Product or Service Quality criterion in this category and it is 321 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Element Electronics has a higher rating than Samsung Electronics. Regarding Diversity of Products or Services criterion, consumers gave Element Electronics 1.9 stars and it is 53% worse than other in category. Samsung Electronics however was rated 2.4 stars and it is 70% greater than other in category.

Element Electronics and Samsung Electronics Rating Details

Product or Service Quality
1.7 (238 reviews)
1.4 (173 reviews)
Reviewer's quote

...Service was poor. I did not get what I needed therefore I will be returning the element tv I bought..

PissedConsumer1720229

I am a technology fan, and for many years a big fan of #Samsung and over the last 7 months they have proven that their customer service values are so poor, that no matter the quality of any technology products that make may be, the nightmare of repair makes me never want to do business with them...

Jennifer E
Customer service
1.7 (227 reviews)
1.3 (168 reviews)
Reviewer's quote

At this point excellent customer service has given me the information that I need to contact Walmart and give them the card did I charge to pay for the TV the last four digits and also a case number follow up on and I'm waiting for the team to contact me to give me the this area information to...

Maleeha

...I will not be using Samsung again unless I absolutely have to, or their customer service DRASTICALLY improves. If you have had a great experience with them, I am truly happy for you. Unfortunately, this is what happened to me and I think others should know..

PissedConsumer1752788
Diversity of Products or Services
1.9 (220 reviews)
2.4 (122 reviews)
Reviewer's quote

...Since they didn't won't to even try and work with me on some resolution, I as a purchaser can elect to not ever buy one of their products again and would advise anyone else not to either. ..

Bert

They have $1560 pending in my online account, which is the washer and the dryer ( also I purchased add on services such as setup and 3 years care plan for both appliance). When i call Td Bank, they are telling me that '' Samsung needs to send us proper information about what is cancelled and what...

ALI Y

Element Electronics and Samsung Electronics Pros and Cons

Pros
  • Price
  • Tv when it worked
  • Picture
  • Overall product design and ease of use
  • Tv when it worked
  • Samsung
Cons
  • Poor customer service
  • Poor product
  • Poor product and customer service
  • Customer service
  • Poor quality poor customer service
  • Way they do business

Element Electronics and Samsung Electronics Most Positive Reviews

Top rated reviews
5

La television no se quiere oir nada

5

Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071

Element Electronics and Samsung Electronics Most Critical Reviews

Lowest rated reviews
1

Purchased TV at Tiger Direct. 6 months later the TV had a horizontal line running through the screen. A few weeks later...

1

Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...

Element Electronics and Samsung Electronics Latest Reviews

Recent published reviews

I paired a RCA to the tv. None of the codes are not working
What do I do now

Read all 656 reviews
1

Purchased Samsung tv 75JU6500FXZA Led 4K ultr on 11-22-2015 and started seeing quarter size spots on left hand side and...

Read all 830 reviews

Element Electronics and Samsung Electronics Products and Services

Most reviewed product and services
  • Element Electronics Tv (398 reviews)
  • Element Electronics Customer Care (28 reviews)
  • Element Electronics Elefw408 Tv (13 reviews)
  • Samsung Electronics Tv (258 reviews)
  • Samsung Electronics Refrigerator (99 reviews)
  • Samsung Electronics Repair (54 reviews)