PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Element Electronics and Hisense as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Element Electronics

Element Electronics

Has verified representatives
2.0
Hisense

Hisense

1.8
Element Electronics
Hisense

Element Electronics and Hisense Overview

Total reviews
656
224
Company responses
10
0
Issues resolved
2
2

Element Electronics was first mentioned on PissedConsumer on Jul 18, 2010 and since then this brand received 656 reviews. It is 432 reviews more than Hisense received since Jun 30, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hisense customer support team than with Element Electronics customer service.

Element Electronics and Hisense Consumer Ratings

Rank
220 out of 2617 in Appliances and Electronics category
298 out of 2617 in Appliances and Electronics category
Product or Service Quality
179 in category
297 in category
Customer service
142 in category
246 in category
Diversity of Products or Services
305 in category
320 in category

According to consumer ratings and reviews, Element Electronics ranks 78 points higher in the Appliances and Electronics category than Hisense. People gave Element Electronics 1.7 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 393 points higher than the worst rated brand in this category. At the same time, Hisense was rated 1.3 stars for Product or Service Quality criterion in this category and it is 275 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Element Electronics has a higher rating than Hisense. Regarding Diversity of Products or Services criterion, consumers gave Element Electronics 1.9 stars and it is 53% worse than other in category. Hisense however was rated 1.8 stars and it is 56% worse than other in category.

Element Electronics and Hisense Rating Details

Product or Service Quality
1.7 (238 reviews)
1.3 (107 reviews)
Reviewer's quote

...Service was poor. I did not get what I needed therefore I will be returning the element tv I bought..

PissedConsumer1720229

I will NEVER purchase another Hisense product. The original model DH70KP1WG dehumidifier failed after a year due to a non-functioning humidistat. They agreed to send a replacement (leaving me to dispose of the failed unit & pay that cost)...

PissedConsumer1675093
Customer service
1.7 (227 reviews)
1.3 (115 reviews)
Reviewer's quote

At this point excellent customer service has given me the information that I need to contact Walmart and give them the card did I charge to pay for the TV the last four digits and also a case number follow up on and I'm waiting for the team to contact me to give me the this area information to...

Maleeha

The customer service rep. Shadae was truly a champion in my cause, most patient and helpful. The entire experience was rewarding and left me with a very good feeling about the Hisense team and their uncompromised support!! I hope I don't have the need for further support in the future, but If I DO,...

Vaughn S
Diversity of Products or Services
1.9 (220 reviews)
1.8 (98 reviews)
Reviewer's quote

...Since they didn't won't to even try and work with me on some resolution, I as a purchaser can elect to not ever buy one of their products again and would advise anyone else not to either. ..

Bert

...Dont get me started about the courier services they use, shalom express. The most incompetent companies ever..

Mbalenhle

Element Electronics and Hisense Pros and Cons

Pros
  • Price
  • Tv when it worked
  • Picture
  • Cheap prices
  • Picture when it worked
  • Tv product
Cons
  • Poor customer service
  • Poor product
  • Poor product and customer service
  • Customer service
  • Deliberate complaint avoidance
  • Poor customers service

Element Electronics and Hisense Most Positive Reviews

Top rated reviews
5

La television no se quiere oir nada

5

My DH70K1G humidifier is displaying a e9 error code,what does this mean. webb,ernest@gmail.com

Element Electronics and Hisense Most Critical Reviews

Lowest rated reviews
1

Purchased TV at Tiger Direct. 6 months later the TV had a horizontal line running through the screen. A few weeks later...

1

Bought the T.V. on black Friday. T.V. stopped working in June! Black screen, sound worked still! HiSense sent a service...

Element Electronics and Hisense Latest Reviews

Recent published reviews

I paired a RCA to the tv. None of the codes are not working
What do I do now

Read all 656 reviews

Spilled milk in frig thought that the hole in the rear of it would drain out of unit called them at support guess what...

Read all 224 reviews

Element Electronics and Hisense Products and Services

Most reviewed product and services
  • Element Electronics Tv (398 reviews)
  • Element Electronics Customer Care (28 reviews)
  • Element Electronics Elefw408 Tv (13 reviews)
  • Hisense Tv (99 reviews)
  • Hisense Refrigerator (12 reviews)
  • Hisense Dehumidifier (10 reviews)