PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ElectroFlip and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


ElectroFlip and Lorex Overview

Total reviews
Company responses
Issues resolved

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 619 reviews. It is 606 reviews more than ElectroFlip received since Nov 27, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ElectroFlip customer support team than with Lorex customer service.

ElectroFlip and Lorex Consumer Ratings

130 out of 1198 in Gadgets and Accessories category
39 out of 435 in Security and Protection Services category
Customer service
64 in category
50 in category
92 in category
34 in category
Product or Service Quality
164 in category
47 in category

ElectroFlip and Lorex Rating Details

Customer service
1.8 (4 reviews)
1.2 (378 reviews)
Reviewer's quote

Purchased NiteEye mini motion sensor camera in 2014, but didn't attempt to use it until 2017. However, the motion sensor wouldn't work so when the camera was turned on, it would record a video or take a picture continuously, which would soon wear out the battery and the storage capacity. Worked...


There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

2.3 (4 reviews)
2 (338 reviews)
Reviewer's quote

Bought an I track 2 , worked good for one week. Then the battery would die, discussed the problem with them ( Electroflip). Worked with them for about one week, and still couldnt get it to work. They requested I send it back to them. I returned the unit and they said they would fix it, I paid the...


...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

Turo A
Product or Service Quality
1 (3 reviews)
1.5 (361 reviews)
Reviewer's quote

I ordered a web cam for my husband for Christmas. It didn't work. Sent it back but it got there a couple days past the 60 day return policy. Had to be back by 1/10 and it was postmarked out on 1/5 in the morning. Should have gotten there in 5 days but was a couple late. They want to send me a video...


Contacted Lorex service and got frustrated with questions that were already answered and provided. I was suppose to have been connected with technical support. The fellow was horrible, tried again with another phone call and same results...


ElectroFlip and Lorex Pros and Cons

No votes
  • Concept of the product
  • Quality of working products
  • Camera when it was working
No votes
  • Terrible customer service
  • Customer service practices
  • Product and customer service

ElectroFlip and Lorex Most Positive Reviews

Top rated reviews
No votes

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

ElectroFlip and Lorex Most Critical Reviews

Lowest rated reviews

Bought an I track 2 , worked good for one week. Then the battery would die, discussed the problem with them (...


Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

ElectroFlip and Lorex Latest Reviews

Recent published reviews

Purchased NiteEye mini motion sensor camera in 2014, but didn't attempt to use it until 2017. However, the motion...

Read all 13 reviews

They shut off older app. I would never buy Lorex products again.

Read all 619 reviews

ElectroFlip and Lorex Products and Services

Most reviewed product and services
  • Electroflip Niteeye Mini Surveillance Cameras (1 review)
  • Electroflip Itrack 2.0 Gps Tracker (1 review)
  • Lorex Security System (152 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)