PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eleaf and SMOK as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eleaf
SMOK

Eleaf and SMOK Overview

Total reviews 2 536
Company responses 0 0
Issues resolved 0 0

Eleaf and SMOK Consumer Ratings

Rank
9 out of 237 in Cigarettes and Tobacco category
46 out of 237 in Cigarettes and Tobacco category
Exchange, Refund and Cancellation Policy
3 in category
40 in category
Price Affordability
No votes
46 in category
Product or Service Quality
No votes
46 in category
Value for money
No votes
48 in category

Eleaf and SMOK Rating Details

Exchange, Refund and Cancellation Policy
4 (1 review)
1.5 (111 reviews)
Reviewer's quote

The firing button for some reason stayed stuck and it melted the mod

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...After the long wait I have decided to request for a refund. Smok responded that they will investigate the matter and check with FEDEX. I had responded I was no longer interested in my order for a Morph 219 as it was not delivered after more than 2 months of waiting and I requested for a refund...

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Price Affordability
No votes
2.5 (288 reviews)
Reviewer's quote

No items

...he sold 100's of the product (trinity alpha) and this never happened before he wouldn't even let me trade it for another product and pay the difference in price he never gave us a receipt, so I'm not even able to go on the website to fill out the form to send it back to get a replacement one due to the fact of not having a receipt. Smok customer service was very friendly and...

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Product or Service Quality
No votes
1.8 (285 reviews)
Reviewer's quote

No items

...I have been emailing customer service numerous times and no response. I have receipts and would appreciate a call back. I have been back to were I purchased them and they say I must go through you...

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Value for money
No votes
2 (282 reviews)
Reviewer's quote

No items

...How much money is this going to cost you exactly?..

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Eleaf and SMOK Pros and Cons

Pros
  • Price
  • How it worked initially
  • Appearence and color
  • Vape til it leaked
Cons
No votes
  • Customer service
  • Failed unit
  • Smoks customer service

Eleaf and SMOK Most Positive Reviews

Top rated reviews
4

The firing button for some reason stayed stuck and it melted the mod

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5

i got this vap for valentines day and it has leaked out 3 of liquid I am no pleased at all, I would like a replacement...

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No votes
5

Yes i have been having promblems with my device.

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Eleaf and SMOK Most Critical Reviews

Lowest rated reviews
No votes
1

Bought a smok gx350 and it keeps going up to 350 watts by itself and switching off

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No votes
1

Roughly two weeks ago I purchased an alien mod from my local vape shop. I immediately had an issue with it. I took my...

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Eleaf and SMOK Latest Reviews

Recent published reviews
No votes

I purchased 2 pods from you and i got a message saying my credit csrd wouldnt work it was the wrong address, but yet...

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No votes

My ears have never been more clogged or filled with wax, nor have I ever been more upset, mad, homocidal, angry and...

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No votes
2

I went to go get a battery and I stopped working and the battery work but its not turning on when I put it on the...

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Eleaf and SMOK Products and Services

Most reviewed product and services
  • Eleaf Vape Kit (5 reviews)
  • Eleaf Pico Vape Kit (3 reviews)
  • Smok Vape Kit (121 reviews)
  • Smok Customer Care (46 reviews)
  • Smok Box Mod (23 reviews)