PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about El Pollo Loco and Popeyes Louisiana Kitchen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

El Pollo Loco
Popeyes Louisiana Kitchen

El Pollo Loco and Popeyes Louisiana Kitchen Overview

Total reviews 150 4533
Company responses 0 0
Issues resolved 3 18

El Pollo Loco and Popeyes Louisiana Kitchen Consumer Ratings

Rank
158 out of 2659 in Cafes, Restaurants and Bars category
71 out of 683 in Fast Food category
Customer service
106 in category
51 in category
Quality of Food
110 in category
40 in category
Product or Service Quality
123 in category
50 in category
Value for money
92 in category
48 in category

El Pollo Loco and Popeyes Louisiana Kitchen Rating Details

Customer service
2 (77 reviews)
1.6 (2199 reviews)
Reviewer's quote

...laughing and said they didnt have any sauces and I said why didnt you guys told me you didnt have any sauces so Im wouldnt get the combo I already calls customer service. But I wanna Show you guys pictures of how the rice was I couldnt eat it was Hard and dry I paid 30 dollar for no sauce they rice was disgusting and the service was rude I had To throw the food away My name its José herrera Phone number- 323 867 **** Jlherrera1030@***. com Hope I can Get a answer from you...

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...Horrible customer service, I ordered my food ahead of time and when I went they told me to pull over and wait 10 min. 30 pass by and they didnt even look at my order. If I didnt go up and say something I wouldve been sitting there all day and food was not even worth it..

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Quality of Food
2.4 (69 reviews)
2.3 (2030 reviews)
Reviewer's quote

I ordered food from the pollo loco app and never got my food. So I need my refund..

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Immediatley Lisa came running to the backline and she slammed the chicken down and said we dont serve this quality of food. Before I could even tell her I just walked over here and didnt serve it she was already yelling at me to the top of her lungs, like she does to everyone. When she was done I...

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Product or Service Quality
1.8 (68 reviews)
1.7 (1948 reviews)
Reviewer's quote

...Service was good but disappointed in food. Thought you would like to know. Marian Campfield s..

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...I visited the Richmond Hill GA location last night and experienced the worst service of my entire life. The cashier was very nice but not very familiar with the menu. I tried to order 3 different things — they were out of almost everything...

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Value for money
2.6 (65 reviews)
2.3 (1950 reviews)
Reviewer's quote

...I don't care if she wanted me there or not, I spent my money and I want good customer service. Food great, workers terrible..

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...Not value for money at all. First time visiting a Popeyes too. It was also my last..

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El Pollo Loco and Popeyes Louisiana Kitchen Pros and Cons

Pros
  • Having to never go back
  • Already written in first report
  • Food
  • Food
  • Good food
  • Chicken
Cons
  • Size of chicken
  • Quality of food
  • Not eating because no food delivered
  • Customer service
  • Sevice attitude food
  • Service

El Pollo Loco and Popeyes Louisiana Kitchen Most Positive Reviews

Top rated reviews
5

I bought a side salad tonight after getting off work from Pollo Loco Thousand Oaks. (10pm) I opened my lid to find a...

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5

I had a coupon for 8pc @ $6.99. Typically, you would receive 2- breast, 2 thighs, 2 legs, 2 wings. I asked for 3 breas...

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5

Food and in store service is great. The Website and App suck rocks (and I'm being nice.) Their phone app support people...

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5

The Popeyes on stage road in Bartlett Tn has the best employees of any restaurant I have been in. I just had to...

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El Pollo Loco and Popeyes Louisiana Kitchen Most Critical Reviews

Lowest rated reviews
1

I went and ordered 2 crunchy tacos at el pollo loco. when I got home I wanted to checkout whats inside because I saw...

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1

This is the most poorly run fast food restaurant in Rohnert Park and probably Sonoma County. After spending 10 minutes...

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1

I tried to go into the lobby at 9:15 this evening. Doors were locked and chairs were already on the tables. So, I went...

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1

Ordered the 16 (pieces) chicken meal but received only 10 pieces of chicken. Went right back to Popeyes after calling...

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El Pollo Loco and Popeyes Louisiana Kitchen Latest Reviews

Recent published reviews
1

I wasnt survived they told me it was no food available and that I couldnt wait for any

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No votes

Order a 8 piece mix got all legs thighs

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2

I ordered food from the pollo loco app and never got my food. So I need my refund.

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No votes

I didn't get my check, my direct deposit on my debit card that is on my file from Popeyes on 5405 L st Omaha Nebraska...

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El Pollo Loco and Popeyes Louisiana Kitchen Products and Services

Most reviewed product and services
  • El Pollo Loco Chicken (20 reviews)
  • El Pollo Loco Combo Meal (9 reviews)
  • El Pollo Loco Manager (7 reviews)
  • Popeyes Louisiana Kitchen Manager (599 reviews)
  • Popeyes Louisiana Kitchen Chicken (477 reviews)
  • Popeyes Louisiana Kitchen Drive-through (297 reviews)