PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about El Pollo Loco and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

El Pollo Loco
McDonalds

El Pollo Loco and McDonalds Overview

Total reviews
119
4266
Company responses
0
0
Issues resolved
3
12

El Pollo Loco and McDonalds Consumer Ratings

Rank
152 out of 2598 in Cafes, Restaurants and Bars category
47 out of 648 in Fast Food category
Customer service
81 in category
43 in category
Quality of Food
109 in category
56 in category
Product or Service Quality
118 in category
49 in category
Value for money
104 in category
44 in category

El Pollo Loco and McDonalds Rating Details

Customer service
2 (65 reviews)
1.6 (1659 reviews)
Reviewer's quote

Calling customer service sort of felt pointless, the gentlemen could not have seemed less interested, he sounded like he was just saying "mhmm" and "okay" while playing a game on his phone. Thw whole time I kept thinking I'm literally wasting even more of my time with this horrible company. I know,...

Read full review

...Maybe he needs to be trained better in customer service or should be doing a different job within the company because his behavior was completely uncalled for..

Read full review
Quality of Food
2.3 (58 reviews)
2.1 (1447 reviews)
Reviewer's quote

...cooking the chicken the other side another scrubbing down the grills the steam table the two Spanish girls inside there are cleaning the tables no water the food is right next to it on the backside of the restaurant in the kitchen winter a week ago the food was well worth the money winter last night they put nothing inside the plates the food's not even in the steam table where it's hot it's on the side of a Spanish lady comes up to me and...

Read full review

Poor quality of food. McDonalds has always stood behind the food it serves and the service that is given to customers. On several occasions with the restaurant located at 920 N...

Read full review
Product or Service Quality
1.9 (58 reviews)
1.8 (1409 reviews)
Reviewer's quote

I have called your customer service # on 2 occasions and both times, 2 different representatives have confirmed that such a policy/procedure does not exist after filing my claim. I hope completing this form helps process and get this issue resolved so that I can redeem my money earned on future...

Read full review

...We haven't been to McDonald's in over a year and then to have service like this is very disappointing..

Read full review
Value for money
2.5 (54 reviews)
2.4 (1288 reviews)
Reviewer's quote

...THEIR $20 10 PIECE MEAL IS NOT WORTH ANY AMOUNT OF MONEY. I *** TO KNOW WHO OWNS THIS PLACE..

Read full review

...It said canceled Im extremely unhappy I want my money back..

Read full review

El Pollo Loco and McDonalds Pros and Cons

Pros
  • Having to never go back
  • Food
  • Already written in first report
  • Usually the food
  • Proximity to my house
  • Food
Cons
  • Size of chicken
  • Not being able to reach customer service not satisfaction
  • Cleanliness
  • Customer service
  • Service
  • I did not like the customer service

El Pollo Loco and McDonalds Most Positive Reviews

Top rated reviews
5

I bought a side salad tonight after getting off work from Pollo Loco Thousand Oaks. (10pm) I opened my lid to find a...

Read full review
5

Everything was cold we ordered a double with chesse but received a mc chicken

Read full review
5

Food and in store service is great. The Website and App suck rocks (and I'm being nice.) Their phone app support people...

Read full review
5

I was driving home after a long road trip with the family and we decided to stop at this McDonalds for a bathroom...

Read full review

El Pollo Loco and McDonalds Most Critical Reviews

Lowest rated reviews
1

I went and ordered 2 crunchy tacos at el pollo loco. when I got home I wanted to checkout whats inside because I saw...

Read full review
1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Read full review
1

I tried to go into the lobby at 9:15 this evening. Doors were locked and chairs were already on the tables. So, I went...

Read full review
1

This place is horrible. I would not feed my dog at this place.when I first went thru drive the lady was so rude. I...

Read full review

El Pollo Loco and McDonalds Latest Reviews

Recent published reviews
No votes

I have no problem with the restaurant I'm just asking for my money back because I ordered pick up thru the app &; I...

Read full review
No votes

An employee at one of your establishments based in Homstead, FL, said racially insensitive things in a Facebook direct...

Read full review
1

Yes manager ignored my advices pleas check the health of the employee of imperial beach 1535

Read full review
1

Hello there I would like to ask you why it is that I can not get a Delivery to my address which is 30 minutes away but m...

Read full review

El Pollo Loco and McDonalds Products and Services

Most reviewed product and services
  • El Pollo Loco Chicken (20 reviews)
  • El Pollo Loco Customer Care (9 reviews)
  • El Pollo Loco Combo Meal (7 reviews)
  • Mcdonalds Manager (621 reviews)
  • Mcdonalds Customer Care (578 reviews)
  • Mcdonalds Drive-through (215 reviews)