PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about El Pollo Loco and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

El Pollo Loco
McDonalds

El Pollo Loco and McDonalds Overview

Total reviews 149 4388
Company responses 0 0
Issues resolved 3 13

El Pollo Loco and McDonalds Consumer Ratings

Rank
155 out of 2656 in Cafes, Restaurants and Bars category
44 out of 680 in Fast Food category
Customer service
99 in category
44 in category
Quality of Food
106 in category
62 in category
Product or Service Quality
117 in category
50 in category
Value for money
88 in category
40 in category

El Pollo Loco and McDonalds Rating Details

Customer service
2 (76 reviews)
1.6 (1712 reviews)
Reviewer's quote

...laughing and said they didnt have any sauces and I said why didnt you guys told me you didnt have any sauces so Im wouldnt get the combo I already calls customer service. But I wanna Show you guys pictures of how the rice was I couldnt eat it was Hard and dry I paid 30 dollar for no sauce they rice was disgusting and the service was rude I had To throw the food away My name its José herrera Phone number- 323 867 **** Jlherrera1030@***. com Hope I can Get a answer from you...

Read full review

...Lack of good hygiene, poor customer service, members cant solve problems on their own so they call for the boss every time at the Sacramento CA location,..

Read full review
Quality of Food
2.4 (69 reviews)
2.1 (1487 reviews)
Reviewer's quote

I ordered food from the pollo loco app and never got my food. So I need my refund..

Read full review

Poor quality of food. McDonalds has always stood behind the food it serves and the service that is given to customers. On several occasions with the restaurant located at 920 N...

Read full review
Product or Service Quality
1.9 (67 reviews)
1.7 (1463 reviews)
Reviewer's quote

...Service was good but disappointed in food. Thought you would like to know. Marian Campfield s..

Read full review

...Im very disatisfied with their service. They are very rude. We have been getting breakfast there on the weekends for a long time and I am wondering if it is better to go some where else..

Read full review
Value for money
2.6 (65 reviews)
2.4 (1333 reviews)
Reviewer's quote

...I don't care if she wanted me there or not, I spent my money and I want good customer service. Food great, workers terrible..

Read full review

...with cheese and McDonalds didnt even have it in there we try to get it with the receipt off of the app and they said to contact you so we could get the money back for it from you guys so please go ahead and just contact us do whatever give us the money whatever you guys can do this is the second time today that Ive had issues and its...

Read full review

El Pollo Loco and McDonalds Pros and Cons

Pros
  • Having to never go back
  • Already written in first report
  • Food
  • Usually the food
  • Proximity to my house
  • Most unprofessional
Cons
  • Size of chicken
  • Quality of food
  • Not eating because no food delivered
  • Customer service
  • Service
  • I did not like the customer service

El Pollo Loco and McDonalds Most Positive Reviews

Top rated reviews
5

I bought a side salad tonight after getting off work from Pollo Loco Thousand Oaks. (10pm) I opened my lid to find a...

Read full review
5

Everything was cold we ordered a double with chesse but received a mc chicken

Read full review
5

Food and in store service is great. The Website and App suck rocks (and I'm being nice.) Their phone app support people...

Read full review
5

I was driving home after a long road trip with the family and we decided to stop at this McDonalds for a bathroom...

Read full review

El Pollo Loco and McDonalds Most Critical Reviews

Lowest rated reviews
1

I went and ordered 2 crunchy tacos at el pollo loco. when I got home I wanted to checkout whats inside because I saw...

Read full review
1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Read full review
1

I tried to go into the lobby at 9:15 this evening. Doors were locked and chairs were already on the tables. So, I went...

Read full review
1

This place is horrible. I would not feed my dog at this place.when I first went thru drive the lady was so rude. I...

Read full review

El Pollo Loco and McDonalds Latest Reviews

Recent published reviews
2

I ordered food from the pollo loco app and never got my food. So I need my refund.

Read full review
3.3

Went through you McDonalds at St. Paul va a girl named Sarah waited on me gave me my coke half full and nuggets tasted...

Read full review
3

I have emailed them 2 or 3 times to get them to delete my account and all they said to so is push that don't want to...

Read full review
2.6

Last weekend I ordered to burgers and a large fry. When I got home they had forgotten the frys. I went in this weekend...

Read full review

El Pollo Loco and McDonalds Products and Services

Most reviewed product and services
  • El Pollo Loco Chicken (20 reviews)
  • El Pollo Loco Combo Meal (9 reviews)
  • El Pollo Loco Manager (7 reviews)
  • Mcdonalds Manager (621 reviews)
  • Mcdonalds Drive-through (215 reviews)
  • Mcdonalds Burger (117 reviews)