PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about El Pollo Loco and KFC as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

El Pollo Loco
KFC

El Pollo Loco and KFC Overview

Total reviews 150 2392
Company responses 0 0
Issues resolved 3 7

El Pollo Loco and KFC Consumer Ratings

Rank
158 out of 2659 in Cafes, Restaurants and Bars category
75 out of 683 in Fast Food category
Customer service
106 in category
56 in category
Quality of Food
110 in category
72 in category
Product or Service Quality
123 in category
66 in category
Value for money
92 in category
63 in category

El Pollo Loco and KFC Rating Details

Customer service
2 (77 reviews)
1.5 (1046 reviews)
Reviewer's quote

...laughing and said they didnt have any sauces and I said why didnt you guys told me you didnt have any sauces so Im wouldnt get the combo I already calls customer service. But I wanna Show you guys pictures of how the rice was I couldnt eat it was Hard and dry I paid 30 dollar for no sauce they rice was disgusting and the service was rude I had To throw the food away My name its José herrera Phone number- 323 867 **** Jlherrera1030@***. com Hope I can Get a answer from you...

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...Called in to the store, talked to three people and it was poor customer service and response..

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Quality of Food
2.4 (69 reviews)
2 (981 reviews)
Reviewer's quote

I ordered food from the pollo loco app and never got my food. So I need my refund..

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...Please see the pictures for the quality of food served oh that's right, you don't allow pictures to be posted in your comments or reviews. don't worry...

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Product or Service Quality
1.8 (68 reviews)
1.6 (906 reviews)
Reviewer's quote

...Service was good but disappointed in food. Thought you would like to know. Marian Campfield s..

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This is not the first time I visit KFC on beech nut and beltway food was bad I love y'all food but they have poor food service..

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Value for money
2.6 (65 reviews)
2.1 (919 reviews)
Reviewer's quote

...I don't care if she wanted me there or not, I spent my money and I want good customer service. Food great, workers terrible..

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...other large mashed potatoes nor my other large coleslaw and I was missing two biscuits and I waited a good 45 minutes in the Drive-Thru and I spent so much money I cannot believe KFC has gone to *** they have lost me for customer. I hope I get reimbursed my money plus some more money plus maybe a free meal would be nice and it would be cooked right and I get my condiments and everything else like I wasn't...

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El Pollo Loco and KFC Pros and Cons

Pros
  • Having to never go back
  • Already written in first report
  • Food
  • Good chicken
  • Taste
  • Oringinal chicken
Cons
  • Size of chicken
  • Quality of food
  • Not eating because no food delivered
  • Poor customer service
  • Staff attitude
  • Worse customer service by the manager on duty

El Pollo Loco and KFC Most Positive Reviews

Top rated reviews
5

I bought a side salad tonight after getting off work from Pollo Loco Thousand Oaks. (10pm) I opened my lid to find a...

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5

Clean,good food but pot chicken?where the chicken ?

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5

Food and in store service is great. The Website and App suck rocks (and I'm being nice.) Their phone app support people...

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5

went to KFC twice in two weeks and both times my ordered at the drive thru were wrong. Ask specifically not to put any w...

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El Pollo Loco and KFC Most Critical Reviews

Lowest rated reviews
1

I went and ordered 2 crunchy tacos at el pollo loco. when I got home I wanted to checkout whats inside because I saw...

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1

WE WENT TO THE PLACE IN NORTHAMPTON, MA, ON KING STREET AND ORDERED THE CHICKEN AND WAS TOLD THERE WAS NONE. WE WERE TO...

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1

I tried to go into the lobby at 9:15 this evening. Doors were locked and chairs were already on the tables. So, I went...

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1

I went to pick up lunch for my working guys and went thru the drive thru. I ordered and asked how much would it be. The...

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El Pollo Loco and KFC Latest Reviews

Recent published reviews
1

I wasnt survived they told me it was no food available and that I couldnt wait for any

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No votes

Worked for them for almost a month I worked 79 hours and only got paid for 40 of them this place is a scam and terrible...

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2

I ordered food from the pollo loco app and never got my food. So I need my refund.

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2.2

I order one tandoor zinger burger from kfc app but not get either any confirmation or mail. I CALLED The NEAREST KFC...

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El Pollo Loco and KFC Products and Services

Most reviewed product and services
  • El Pollo Loco Chicken (20 reviews)
  • El Pollo Loco Combo Meal (9 reviews)
  • El Pollo Loco Manager (7 reviews)
  • Kfc Chicken (278 reviews)
  • Kfc Manager (181 reviews)
  • Kfc Commercial (110 reviews)