PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and El Pollo Loco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
El Pollo Loco

Grubhub and El Pollo Loco Overview

Total reviews
1893
129
Company responses
0
0
Issues resolved
10
3

Grubhub and El Pollo Loco Consumer Ratings

Rank
67 out of 259 in Food Delivery category
152 out of 2598 in Cafes, Restaurants and Bars category
Customer service
48 in category
104 in category
Website
60 in category
116 in category
Product or Service Quality
59 in category
120 in category
Value for money
59 in category
98 in category

Grubhub and El Pollo Loco Rating Details

Customer service
1.3 (1093 reviews)
2 (70 reviews)
Reviewer's quote

...Thats not good customer service..

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When I called their customer service people (approximately 30 times since the begninning of November 2019, i have been given the endless run a round. They have both my home and cell phone numbers and my concerns were not addressed. I have spent close to 15 hours of my time and the Rewards program...

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Website
1.8 (970 reviews)
2.7 (40 reviews)
Reviewer's quote

I ordered from GrubHub and received all the appropriate feedback until their website said my order was delivered. This was a lie. I never got my food...

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...The Website and App suck rocks (and I'm being nice. ) Their phone app support people suck too. They are clueless and totally useless...

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Product or Service Quality
1.3 (959 reviews)
1.9 (61 reviews)
Reviewer's quote

After a while the supervisor sent me a long message but terminated the chat before I had a chance to read all of it; something about violating terms of service. So I called the CS number and the supervisor there said I'd violated the "Conduct and Content" provision of their terms of service. No, he...

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You know I went in to enjoy my food after all this time of waiting to do this again, to enjoy my meal, and I received this kind of service, at least courtesy to let me know correctly about having to wait to dine in, and if I chose to I needed to wait outside or they could of told me where to wait...

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Value for money
1.4 (912 reviews)
2.6 (58 reviews)
Reviewer's quote

...I don't spend money through gh, i dont have that problem any more, ill take that trade off. And like i said, construction worker IBEW local 103, you pooched it. Good luck evem though i hope you fail..

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...I don't care if she wanted me there or not, I spent my money and I want good customer service. Food great, workers terrible..

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Grubhub and El Pollo Loco Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Having to never go back
  • Already written in first report
  • Food
Cons
  • Poor customer service
  • Customer service
  • Very poor customer service
  • Size of chicken
  • Quality of food
  • Not eating because no food delivered

Grubhub and El Pollo Loco Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5

I bought a side salad tonight after getting off work from Pollo Loco Thousand Oaks. (10pm) I opened my lid to find a...

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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5

Food and in store service is great. The Website and App suck rocks (and I'm being nice.) Their phone app support people...

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Grubhub and El Pollo Loco Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

I went and ordered 2 crunchy tacos at el pollo loco. when I got home I wanted to checkout whats inside because I saw...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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1

I tried to go into the lobby at 9:15 this evening. Doors were locked and chairs were already on the tables. So, I went...

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Grubhub and El Pollo Loco Latest Reviews

Recent published reviews
No votes

I LEFT DETAILS NOT TO LEAVE FOOD ON GROUND THIS IS THE SECOND TIME NO ONE CALLED OR TEXTED I WILL NEVER USE SERVICE...

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No votes

We often order from your store in Bakersfield, #3371. But today was different story.
We ordered 2 meals, #1 2legs, mashed...

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No votes

I need to know my application status

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No votes

I was at your location in Apple Valley store number trying to find the store number play stats the receipt got home on...

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Grubhub and El Pollo Loco Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (949 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • El Pollo Loco Chicken (20 reviews)
  • El Pollo Loco Customer Care (7 reviews)
  • El Pollo Loco Combo Meal (7 reviews)