PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and El Pollo Loco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

El Pollo Loco

Grubhub and El Pollo Loco Overview

Total reviews
Company responses
Issues resolved

Grubhub was first mentioned on PissedConsumer on Dec 16, 2012 and since then this brand received 1724 reviews. It is 1619 reviews more than El Pollo Loco received since Mar 31, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with El Pollo Loco customer support team than with Grubhub customer service.

Grubhub and El Pollo Loco Consumer Ratings

62 out of 340 in Food Delivery category
154 out of 3120 in Cafes, Restaurants and Bars category
Customer service
46 in category
72 in category
Product or Service Quality
53 in category
127 in category
41 in category
128 in category

Grubhub and El Pollo Loco Rating Details

Customer service
1.3 (1002 reviews)
2 (58 reviews)
Reviewer's quote

...I went online for customer service, was promised refunds for all the errors and have never received any refunds. In fact, they charged me twice for an order they were supposed to refund. You can only get to customer service through offshore chat..

charles w

...One of their customer service representative admitted that they are having several case like this..

Product or Service Quality
1.3 (879 reviews)
1.8 (50 reviews)
Reviewer's quote

...with restaurant, food was not returned; I suspect this is a common practice: pretend not to find location, then keep food and deny refund; DO NOT USE THIS 'SERVICE' TO DELIVER YOUR...

Bill T

You should be embarrassed at the size and I have greatly reduced how often my family enjoys your product due to value. Isn’t it better to raise your prices a little and sell a product you are proud of? Additionally, I always ask for plump juicy chicken. It seems like too many are being cooked and...

Mark B
1.3 (860 reviews)
1.9 (57 reviews)
Reviewer's quote

I ordered $39 worth of food through GrubHub for a staff meeting lunch. The delivery person never showed up. All I had received was a text message saying that our food was on its way, followed by another text stating that it had been delayed...

Aleksa P

You should know that - you’re funny to me!” Then laughed out loud with the entire staff joining in!!!! No Manager was present because we heard one of the girls almost brag, “Don’t worry. I’m calling the Manager. The lady with the child approached us as she was leaving to let us know she called the...

Candace S

Grubhub and El Pollo Loco Pros and Cons

  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Food
  • Already written in first report
  • Having to never go back
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues
  • Size of chicken
  • Cleanliness
  • Bad customer serivce

Grubhub and El Pollo Loco Most Positive Reviews

Top rated reviews

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...


I bought a side salad tonight after getting off work from Pollo Loco Thousand Oaks. (10pm) I opened my lid to find a...

Grubhub and El Pollo Loco Most Critical Reviews

Lowest rated reviews

Food took 2 hours to be delivered then they brought the wrong food and left out one item.


I went and ordered 2 crunchy tacos at el pollo loco. when I got home I wanted to checkout whats inside because I saw...

Grubhub and El Pollo Loco Latest Reviews

Recent published reviews

You know, I like to give folks the benefit of the doubt... maybe they are having a bad night, or whatever... but tonight...

Read all 1724 reviews

My sister and I went to El Pollo Loco to purchase food. After I paid for the food, the cashier hands my receipt to...

Read all 105 reviews

Grubhub and El Pollo Loco Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (868 reviews)
  • Grubhub Customer Care (196 reviews)
  • Grubhub Vehicle Driver (88 reviews)
  • El Pollo Loco Chicken (19 reviews)
  • El Pollo Loco Combo Meal (7 reviews)
  • El Pollo Loco Customer Care (7 reviews)