PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about grubhub and El Pollo Loco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

grubhub
El Pollo Loco

grubhub and El Pollo Loco Overview

Total reviews 1951 149
Company responses 0 0
Issues resolved 11 3

grubhub and El Pollo Loco Consumer Ratings

Rank
73 out of 264 in Food Delivery category
155 out of 2656 in Cafes, Restaurants and Bars category
Customer service
No votes
99 in category
Website
No votes
108 in category
Product or Service Quality
No votes
116 in category
Value for money
No votes
88 in category

grubhub and El Pollo Loco Rating Details

Customer service
No votes
2 (76 reviews)
Reviewer's quote

Received the crappiest service from your support customer service chat line . One minute after placing my order I had realized that I had the wrong address on the order so using your support customer service chat line which I was told should help me with this issue and help change and notify driver...

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...laughing and said they didnt have any sauces and I said why didnt you guys told me you didnt have any sauces so Im wouldnt get the combo I already calls customer service. But I wanna Show you guys pictures of how the rice was I couldnt eat it was Hard and dry I paid 30 dollar for no sauce they rice was disgusting and the service was rude I had To throw the food away My name its José herrera Phone number- 323 867 **** Jlherrera1030@***. com Hope I can Get a answer from you...

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Website
No votes
2.6 (48 reviews)
Reviewer's quote

...The Grubhub website states this means the delivery driver will leave the order at my door. To make sure this happened, I even included "special instructions" to reiterate that because of COVID-19, I wanted the order left at the door. Both drivers didn't do this...

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...Looked for customer hotline on el Pollo website. Could not find. Found it through pissed consumer...

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Product or Service Quality
No votes
1.9 (67 reviews)
Reviewer's quote

...49 None for Drive up Service Fee $5. 39 None for Drive up Tip $8. 31 None for Drive up Total Grubhub Total $49...

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...Service was good but disappointed in food. Thought you would like to know. Marian Campfield s..

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Value for money
No votes
2.6 (65 reviews)
Reviewer's quote

...it can take up to a week for my money to make it into my account. Its not my first rodeo. That is THE BIGGEST LIE! Grub hub is the only company Ive dealt with where my money was not immediately available after the cash out...

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...I don't care if she wanted me there or not, I spent my money and I want good customer service. Food great, workers terrible..

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grubhub and El Pollo Loco Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Totally dissatisfied
  • Having to never go back
  • Already written in first report
  • Food
Cons
  • Poor customer service
  • Very poor customer service
  • Lateness of service
  • Size of chicken
  • Quality of food
  • Not eating because no food delivered

grubhub and El Pollo Loco Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5

I bought a side salad tonight after getting off work from Pollo Loco Thousand Oaks. (10pm) I opened my lid to find a...

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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5

Food and in store service is great. The Website and App suck rocks (and I'm being nice.) Their phone app support people...

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grubhub and El Pollo Loco Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

I went and ordered 2 crunchy tacos at el pollo loco. when I got home I wanted to checkout whats inside because I saw...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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1

I tried to go into the lobby at 9:15 this evening. Doors were locked and chairs were already on the tables. So, I went...

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grubhub and El Pollo Loco Latest Reviews

Recent published reviews
1

Ordered from Burger King order arrived late cheeseburger and fries were cold ice cream was
thawed everything went in the...

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2

I ordered food from the pollo loco app and never got my food. So I need my refund.

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1

Order from jerk Resturant some jerk tacos waited over a hour only to get jerk chicken. There was no way to contact the...

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3

I have emailed them 2 or 3 times to get them to delete my account and all they said to so is push that don't want to...

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grubhub and El Pollo Loco Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (955 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • Grubhub Coupon (38 reviews)
  • El Pollo Loco Chicken (20 reviews)
  • El Pollo Loco Combo Meal (9 reviews)
  • El Pollo Loco Manager (7 reviews)