PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about El Pollo Loco and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

El Pollo Loco
Grubhub

El Pollo Loco and Grubhub Overview

Total reviews 142 1937
Company responses 0 0
Issues resolved 3 11

El Pollo Loco and Grubhub Consumer Ratings

Rank
153 out of 2634 in Cafes, Restaurants and Bars category
72 out of 263 in Food Delivery category
Customer service
84 in category
53 in category
Product or Service Quality
125 in category
61 in category
Value for money
95 in category
60 in category
Diversity of Products or Services
117 in category
49 in category

El Pollo Loco and Grubhub Rating Details

Customer service
2 (73 reviews)
1.3 (1115 reviews)
Reviewer's quote

When I called their customer service people (approximately 30 times since the begninning of November 2019, i have been given the endless run a round. They have both my home and cell phone numbers and my concerns were not addressed. I have spent close to 15 hours of my time and the Rewards program...

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Received the crappiest service from your support customer service chat line . One minute after placing my order I had realized that I had the wrong address on the order so using your support customer service chat line which I was told should help me with this issue and help change and notify driver...

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Product or Service Quality
1.9 (64 reviews)
1.3 (979 reviews)
Reviewer's quote

...Service was good but disappointed in food. Thought you would like to know. Marian Campfield s..

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...*** service..

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Value for money
2.6 (61 reviews)
1.4 (929 reviews)
Reviewer's quote

...I don't care if she wanted me there or not, I spent my money and I want good customer service. Food great, workers terrible..

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Refund my money. My order was blocked and it took my money out of my account..

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Diversity of Products or Services
2.7 (51 reviews)
1.8 (918 reviews)
Reviewer's quote

We were visiting the El Pollo Loco restaurant on Gilbert Road in Chandler, we arrived at the dinner hour, 5:00 pm, and there were four vehicles in the drive through and only three tables of customers inside consuming their dinner. During this Covid time we are not customers who dine in, but we...

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My food was already late and then it switched drivers, and now my kid wouldnt eat the food i bought, its misrepresentation of the products ordered and you misrepresent the service you offer. If you tell the customer your food will be cold and late up front, you know less people will use it. So you...

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El Pollo Loco and Grubhub Pros and Cons

Pros
  • Already written in first report
  • Having to never go back
  • Food
  • Ease of website use
  • Idea of the service
  • Totally dissatisfied
Cons
  • Size of chicken
  • Quality of food
  • Not eating because no food delivered
  • Poor customer service
  • Very poor customer service
  • Lateness of service

El Pollo Loco and Grubhub Most Positive Reviews

Top rated reviews
5

I bought a side salad tonight after getting off work from Pollo Loco Thousand Oaks. (10pm) I opened my lid to find a...

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5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5

Food and in store service is great. The Website and App suck rocks (and I'm being nice.) Their phone app support people...

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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El Pollo Loco and Grubhub Most Critical Reviews

Lowest rated reviews
1

I went and ordered 2 crunchy tacos at el pollo loco. when I got home I wanted to checkout whats inside because I saw...

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1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

I tried to go into the lobby at 9:15 this evening. Doors were locked and chairs were already on the tables. So, I went...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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El Pollo Loco and Grubhub Latest Reviews

Recent published reviews
No votes

I what to be rehired at el pollo loco but the manager tell me she need to open a ticket ant for some reason she can

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1

I am a deliver driver and Grubhub claims that I deliberately extended my deliveries to get the guaranteed pay in my...

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4.2

I have gone off &;;;;;;;;;; on to the Yuba City location. It has been fairly good. Today I ordered the 3 piece chick...

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3.1

Refund my money. My order was blocked and it took my money out of my account.

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El Pollo Loco and Grubhub Products and Services

Most reviewed product and services
  • El Pollo Loco Chicken (20 reviews)
  • El Pollo Loco Combo Meal (9 reviews)
  • El Pollo Loco Customer Care (7 reviews)
  • Grubhub Delivery Service (949 reviews)
  • Grubhub Customer Care (208 reviews)
  • Grubhub Vehicle Driver (107 reviews)