PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about El Pollo Loco and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

El Pollo Loco

El Pollo Loco and Grubhub Overview

Total reviews
Company responses
Issues resolved

Grubhub was first mentioned on PissedConsumer on Dec 16, 2012 and since then this brand received 1678 reviews. It is 1577 reviews more than El Pollo Loco received since Mar 31, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with El Pollo Loco customer support team than with Grubhub customer service.

El Pollo Loco and Grubhub Consumer Ratings

158 out of 5046 in Cafes, Restaurants and Bars category
62 out of 354 in Food Delivery category
Customer service
75 in category
45 in category
125 in category
40 in category
Product or Service Quality
122 in category
53 in category

El Pollo Loco and Grubhub Rating Details

Customer service
2 (56 reviews)
1.3 (979 reviews)
Reviewer's quote

El pollo loco on Mc Dowell Road in Goodyear Arizona was dirty, the wait was very long. Witnessed 3 people leaving because of the wait. No acknowledgment from any of the workers! I hope you guys go bankrupt!!

Orson A

...Even customer care people are so careless about that. Although, I called they just not ready to listen to me. This is really very bad experience from GRUBHUB...

1.9 (54 reviews)
1.3 (837 reviews)
Reviewer's quote

You should know that - you’re funny to me!” Then laughed out loud with the entire staff joining in!!!! No Manager was present because we heard one of the girls almost brag, “Don’t worry. I’m calling the Manager. The lady with the child approached us as she was leaving to let us know she called the...

Candace S

I ordered $39 worth of food through GrubHub for a staff meeting lunch. The delivery person never showed up. All I had received was a text message saying that our food was on its way, followed by another text stating that it had been delayed...

Aleksa P
Product or Service Quality
1.9 (48 reviews)
1.3 (855 reviews)
Reviewer's quote

You should be embarrassed at the size and I have greatly reduced how often my family enjoys your product due to value. Isn’t it better to raise your prices a little and sell a product you are proud of? Additionally, I always ask for plump juicy chicken. It seems like too many are being cooked and...

Mark B

I wrote yesterday about my husbands birthday dinner disappearing with Waheem, Grubhub driver professional. Still waiting on the refund, apparently we have had Waheem destroy, I mean, deliver our food in the past, and sadly, my husband knows exactly what he looks like, drives, etc. I hope he doesnt...


El Pollo Loco and Grubhub Pros and Cons

  • Food
  • Having to never go back
  • Already written in first report
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Size of chicken
  • Cleanliness
  • Service
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues

El Pollo Loco and Grubhub Most Positive Reviews

Top rated reviews

I bought a side salad tonight after getting off work from Pollo Loco Thousand Oaks. (10pm) I opened my lid to find a...


I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

El Pollo Loco and Grubhub Most Critical Reviews

Lowest rated reviews

I went and ordered 2 crunchy tacos at el pollo loco. when I got home I wanted to checkout whats inside because I saw...


Food took 2 hours to be delivered then they brought the wrong food and left out one item.

El Pollo Loco and Grubhub Latest Reviews

Recent published reviews

Spent 41.04 on a 8 pc meal
That is supposed to be *** chicken
2 w 2 leg 2 breast 2 thigh
And they substituted 2 thighs with...

Read all 101 reviews

We placed an order at noon, it is now 3:00 and our food has yet to arrive. We contacted the restaurant we ordered from...

Read all 1678 reviews

El Pollo Loco and Grubhub Products and Services

Most reviewed product and services
  • El Pollo Loco Chicken (18 reviews)
  • El Pollo Loco Customer Care (7 reviews)
  • El Pollo Loco Combo Meal (7 reviews)
  • Grubhub Delivery Service (843 reviews)
  • Grubhub Customer Care (191 reviews)
  • Grubhub Vehicle Driver (88 reviews)