PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eharmony and Zoosk as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eharmony
Zoosk

Eharmony and Zoosk Overview

Total reviews 1020 2910
Company responses 96 0
Issues resolved 3 0

Eharmony and Zoosk Consumer Ratings

Rank
55 out of 262 in Dating and Social Networking category
45 out of 262 in Dating and Social Networking category
Website
59 in category
40 in category
Customer service
52 in category
36 in category
Product or Service Quality
50 in category
34 in category
Privacy and Data Security
40 in category
31 in category

Eharmony and Zoosk Rating Details

Website
1.6 (321 reviews)
1.9 (810 reviews)
Reviewer's quote

On the better business bureau website there is almost a complaint everyday of the month of September. Im writing this review so that someone else can have a heads up of whats to come . I would recommend blocking them with your bank or getting a new card because you will be billed even if you end...

Read full review

Their website wouldn't allow me to update my credit card information, specifically the new expiration date and security number after I received a new card. Grrrrrrrrr :angry::angry::angry::angry: Unable to speak with anyone at zoosk directly to resolve the problem. Customer service sucks..

Read full review
Customer service
1.3 (321 reviews)
1.5 (857 reviews)
Reviewer's quote

...There is no way to call and to talk to Customer Service period this is scam, I want a refund immediately, but its impossible to reach them by phone Kristina Karpovich..

Read full review

...service you promised me for the 2995 that I want my money back Im a superintendent Construction I built $5 million buildings and this is the most *** poor customer service Ive ever seen and I dont want to hear coronavirus because you can talk to people over the *** phone and you aint gonna get sick so thats a *** excuse thats why Im so pissed off because thats a sorry *** excuse youre charging premium money for a premium service and you aint giving people nothing but garbage make me take your *** to court I finally met somebody and now I cant talk to them and I was told by your company and advertised all over Facebook and everywhere else how great this place is so instead of going for Six-month program at a time for a couple hundred dollars Im like Im glad I didnt do that then Id have the *** service that I paid for for six *** months as it is now I paid for 30 days and only got to use it a days I need an answer Ive waited plenty long get my *** fixed or send my money back all of it because Im going to my credit card company I paid $100 the first time and canceled it because your *** was *** you had to pay extra money for tokens or something and I cancel that you never said anything about that but I dont think I got my money back to my card and Im almost 99% sure I didnt know you can still use the account but we just wanna But we wont re-bill your subscription because you canceled no I want all my money back because I never use your my first prescription that once subscription that one time I never even got online I never contacted anybody I never did nothing I want my money back or I want my *** turned back on. I want an answer you say 24 to 48 hours when you turn one of these *** things in life turned in six and I havent gotten an answer back from nobody order number contact IDNo how do I know that right off the bat I dont...

Read full review
Product or Service Quality
1.4 (303 reviews)
1.7 (821 reviews)
Reviewer's quote

Read all of the negative reviews, multiply by 10, and thats the way I am feeling right now due to lack of customer service regarding the cost of my subscription. Customer service phone number does not work. When you try to work with your online chat robot you get switched over to a lawyer service...

Read full review

...No one available at customer service..

Read full review
Privacy and Data Security
1.8 (299 reviews)
2 (768 reviews)
Reviewer's quote

Why is my picture and profile still on e-harmony? This is a violation of my rights of privacy!..

Read full review

...How can a company have no security in place to avoid getting hacked?..

Read full review

Eharmony and Zoosk Pros and Cons

Pros
  • No pros
  • Easy to join
  • Eharmony contact
  • Frustrated
  • Very little
  • Just want my money back
Cons
  • Poor customer service
  • You cant cancel subscription or payments
  • Bad service
  • Too many scam profiles
  • Fake profiles
  • Customer service

Eharmony and Zoosk Most Positive Reviews

Top rated reviews
5

I signed up for three month subscription to this site. Right from the beginning, when I entered in my details it...

Read full review
5

My account has been blocked

Read full review
5

I have found someone and I am really going to let it work

Read full review
5

I cancelled my subscription a few weeks ago but I gess my phone messed it up and I just seen the bill on my email and...

Read full review

Eharmony and Zoosk Most Critical Reviews

Lowest rated reviews
1

Ok as a former subscriber let me explain what the problem is with that site and what you can do to avoid the headaches....

Read full review
1

I completed my profile and photos and the search engine has me locked in for male seeking male relationship. I edit...

Read full review
1

I signed up for a $150 3 month subscription to eHarmony (their cheapest). I was really careful to check that there was...

Read full review
1

I paid £89.99 for 6 months subscription and was disgusted to find that even after paying £89.99 I still need to...

Read full review

Eharmony and Zoosk Latest Reviews

Recent published reviews
2.6

Please quit sending me repeated emails to join! I did already! So far, this site seems to lead me all over! I couldnt...

Read full review
No votes

My service is not working and you've charged me 3 times for the same service .

Read full review
No votes

I continue to get these emails! Why? I joined to use this thinking it would be easy. Too many problems so far. I may...

Read full review
No votes

Wait time on site is very slow, I have been a member for a long time, never used to be like this! Sometimes, I just...

Read full review

Eharmony and Zoosk Products and Services

Most reviewed product and services
  • Eharmony Subscription (167 reviews)
  • Eharmony Online Dating (100 reviews)
  • Eharmony Membership (55 reviews)
  • Zoosk Subscription (568 reviews)
  • Zoosk Online Dating (219 reviews)
  • Zoosk Profile (134 reviews)