Eharmony vs Time Warner Cable

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Eharmony

Media
  • 1 ISSUES RESOLVED
  • 248 TOTAL REVIEWS
  • $32.3K CLAIMED LOSSES
  • $367 AVERAGE LOSS
1.4
Website
Customer service
Diversity of Products or Services
Discounts and Special Offers
  • Profile design 3
  • Easy to use website 2
  • Local matches in 1st month 1
  • Website lay-out 1
  • None 1

Customers don't like

  • Fail to do what they claim they do8
  • Refuses to give me a refund6
  • Being ripped off5
  • Your service5
  • Send too few matches4

Products by Eharmony

No items

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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1438 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Website
Customer service
Diversity of Products or Services
Discounts and Special Offers
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Customer service13

Products by Time Warner Cable

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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